I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... See more
Company replied
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See what reviewers are saying
I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... See more
Company replied
We received good customer service from an assistant called Carrie. She helped us choose which tent was suitable for us and which was good value for money. She also flagged up the offers on bundles whi... See more
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Bought some walking boots today Adam the sales consultant was really helpful and patient getting me many pairs of boots I wanted to try. No pushy sales listened to what I wanted and obviously making... See more
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Company details
About GO Outdoors - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom
- 01482 429679
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I have had no communication with…
I have had no communication with regards to my order being ready
June 4, 2026
Reply from GO Outdoors - Hull
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Click and collect issues
Hi. The products I received were good and arrived in good condition. However, it took over a week to receive them through click and collect. I had to contact the store as I did not receive an email to tell me they were ready and eventually contacted the go outdoors customer services to help. If you state that an email will be sent, please make sure one is sent.
The staff at the store were very helpful and said that there was some problem with the email system. They were very apologetic.
I will NOT be using g the click and collect service again.
June 3, 2026
Reply from GO Outdoors - Hull
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff
Young man named Alan Kavin helped us choose footwear for our teenager. He was super helpful and polite, he went to look for several types and sizes of shoe until we got the one we needed.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Served by Leah
Served by Leah, who was happy, helpful and did everything efficiently and with a smile. Also talked me into signing up for the discount card, and saved my £14!
June 10, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great staff very helpful alan kavin …
Great staff very helpful alan kavin very helpful
June 10, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
A mundane visit to the store turned out…
A mundane visit to the store turned out to be quite enlightening. The helpful Matthew and his coworker were friendly, understanding and educated in the knowledge of product selection. They didn't get flustered when my card was declined and helped me resolve the problem with a smile.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service, wide selection
Served by a very helpful young man, Alan Kavin who went above and beyond to get the right walking boots for my partner. He is very knowledgeable, polite, friendly and conscientious. An asset to your company.As a result of his help Merrel boots have been purchased.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I ordered my items on 31st May and…
I ordered my items on 31st May and still haven’t received them.
June 8, 2026
Reply from GO Outdoors - Hull
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Fishing equipment
Items and price is very good. Staff very helpful. Will defo use again
May 31, 2026
Reply from GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Will helped me to purchase new walking…
Will helped me to purchase new walking boots suitable for my needs
June 7, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Lewis was super helpful with advice on…
Lewis was super helpful with advice on tents, we bought a Berghaus, and are very happy, thank you!
June 7, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The young man who served us was…
The young man who served us was efficient and very polite and friendly.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Charlee today in the…
Great service from Charlee today in the Hill branch in the clothing section. We needed support for the correct size of hiking trousers for my teenager and she was incredibly helpful.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thank you for leaving us a 4 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Katie was excellent when handling my…
Katie was excellent when handling my refund and saving me money. Excellent customer service. Would go there for my outdoor needs
June 6, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Had to wait a while to get served (…
Had to wait a while to get served ( 3members of staff stood talking on a till)
Only one person serving, which was a guy called Ryan.
Ryan was very professional.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service throughout our visit
Excellent service throughout our visit, got what we needed, staff great
Elsina and girl on checkout. No complaints at all, signed up for membership @£5 saved loads on original price. Thank you go outdoors, we will be back 👍
June 5, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great service from the staff in the…
Great service from the staff in the shop in particular Elaina.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Elaina and another woman were so kind
Elaina and another woman were extremely helpful, helped us find a size we need in wellies and were so so kind, smiles all the way through and amazing service :)
June 4, 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Recommend a visit
Layout of shop easy to navigate.item i had gone in for wasnt on the shelf but the staff were more than happy to help.checked theyre system,found it was instock and oromptly weng to get what i wanted.staff very pleasant and helpful.served by Elaina at the checkout who was very cherpy.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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