A clean well organised store with great products and prices to suit all pockets. I really wanted to write this review as Freddie at the Ilkley store helped my adult son and me when we were looking... See more
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Lovely friendly staff especially Ben who served us today. He was very helpful, nothing was too much trouble for him and he was knowledgeable about the walking shoes also. He’s a credit to Ilkley Go Ou... See more
Company replied
Love Go Outdoors been buying from there for every camping trip since kids were smaller. New air tent is great and me and husband are still married after putting it up! Problems with order sorted by g... See more
Company replied
The store needed a good clean. The floor was very dusty, the changing room was even worse. Add to that the fact that a camera is in position looking into the changing room, it all added to an experi... See more
Company details
About GO Outdoors - Ilkley (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6 Station Road, LS29 8HA, Ilkley, West Yorkshire, United Kingdom
- 01943 660213
4.8
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Brought back RAB shorts
Brought back RAB shorts - broken zip and loose seam. Bought less than 12 months ago. I was told then that RAB would replace zip free. Lost receipt. Manager said could not replace. Went to RAB website - cost of repair - £30! Pity because shorts are good!
June 28, 2024
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great price for new footwear
Great price for new footwear. Helpful staff.
June 28, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff
The shop was well stocked and staffed by knowledgeable people, particularly a younger member of staff who I think was called tia. She managed to patiently answer the questions I had, even in the hot weather!
June 26, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Really helpful sales staff
Really helpful sales staff , a good range of quality, outdoor products in lots of sizes and good value for money.
June 25, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Can’t rate Alex highly enough
Can’t rate Alex highly enough. Friendly and helpful. Chatty without being pushy and when there was a complication at the till (not his fault - the system couldn’t find me as a member at first) he dealt with it really well, didn’t get flustered but asked a colleague for help and carried on being very pleasant to me.
June 19, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, good range of products, tidy store & well laid-out, great value.
June 22, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent customer service by Blossom
I was served by Blossom. She was friendly and welcoming and very helpful. Please pass on my thanks to her. I had a very positive experience and will return.
Thank you,
Mrs Watmough
June 22, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Would have been 5 ⭐️, except for one thing.
Pricing policy is a little unclear, as its not apparent that one has to be a 'member' for which there is a small charge.
June 15, 2024
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Super team
Went in the other day everyone was super helpful :) especially Alex how helped me find exactly what a needed
June 13, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by Jack in the Ilkley…
I was served by Jack in the Ilkley store. What a lovely friendly professional person. He was so helpful. I was buying things for my daughter for a festival. Shame other shops don't have a Jack. X
June 14, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service
I went in not completely sure what type of rucksack I wanted and Alex was very helpful in me figuring that out. All the staff I interacted with were both knowledgeable and friendly making it an easy and pleasant shopping experience.
June 13, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff & a nice shop to walk…
Helpful staff & a nice shop to walk around with lots of interesting stock items
June 9, 2024
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The staff were extremely helpful and…
The staff were extremely helpful and polite and helped me choose always with a smile.
The shop was immaculate and a credit to the Go Outdoors brand.
May 11, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great help from Alex & Harry
Great help from Alex & Harry in choosing my new walking boots.
Thanks guys.
May 29, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good quick service
May 27, 2024
Reply from GO Outdoors - Ilkley (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Visited Go Outdoors today.
Visited Go Outdoors today.
I was served by John. Both he and his colleague, Garry, were friendly and helpful.
May 28, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great shopping experience
Great shopping experience, got what I needed, fair prices and friendly and helpful staff - Kelly and Garry did a great job!
May 27, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Alex on shoe department was very…
Alex on shoe department was very knowledgeable and helpful
May 25, 2024
Unprompted review
Reply from GO Outdoors - Ilkley (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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