I had a really great experience with Sean Luc. He was extremely helpful and patient when helping me choose the best bag for college. He took the time to understand what I needed and gave me some reall... See more
Company replied
Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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See what reviewers are saying
Served today by Makala who was very helpful, friendly & efficient, she took time to advise me as I was having problems placing an online order. She also located some of the items in store, which reduc... See more
Company replied
Tremendous shop assistant Very knowledgeable and patient as I suffer with bad hearing, I really appreciated the girls kind and attentive nature. As I was undecided the the lovely girl asked if I wis... See more
Company replied
I needed a new pair of hiking shoes and Alison was great at directing me to the various options. She was really patient while I tried a few different ones until I found just the right fit. She was gre... See more
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Company details
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
593 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Thank you to Isla & Sammy for the very…
Thank you to Isla & Sammy for the very friendly helpful and efficient service, couldn’t ask for any better
June 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Phenomenal service
Just purchased a few items from GO Outdoors Inverness Express. And I’m pleasantly surprised by the exceptional service I received from Robert and Isla.
Super friendly and went the extra mile to help, I will definitely be back when in need of more stuff.
Thank you both.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I walked in with many questions and as…
I walked in with many questions and as I'm not local, I was a little nervous. I was warmly welcomed, and everyone in the shop was helpful. Jean-Luc was knowledgeable and kind. There was also a young woman whose name I didn't get who patiently helped me try on numerous pairs of hiking shoes.
May 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Thanks to Isla and Jean-Luc for the…
Thanks to Isla and Jean-Luc for the help today. Purchased a pair of Adidas Terrex and both helped me with a voucher issue. Thanks.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great first experience!
Makala and Sammy were so helpful and friendly! They helped me with selection and sizing. I just love my Peter Storm hiking shoes! Comfortable from the first wear!
May 7, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Went in with no idea of what I was…
Went in with no idea of what I was doing (apart from looking for shoes!) The staff member - Jean-Luc - took the time to help me with different shoes and sizes, all with friendly chat - I didnt ever feel like I was getting the "hard sell".
Anyway. Delighted with my purchase. Thanks Jean-Luc!
May 22, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Chris and Makala were extremely…
Chris and Makala were extremely helpful. They put aside a backpack for me while I drove the store and helped make sure it fit me before I purchased it.
May 15, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
I called the store beforehand to check…
I called the store beforehand to check if they had stock. After a short wait stock was confirmed and set aside for me. Collected a short time later. Staff (Alison & Makela) wey very helpful.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Shopped in-store today
Shopped in-store today, and was surprised to meet my namesake!
Alison was so friendly, helpful and efficient.
Would highly recommend going in to shop.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great Store!
Great Store! Everything you Need for hiking and Outdoor Adventures! And Sammy did such a Great Job and helped me a Lot! Thank you so much! Mark
May 26, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you to Isla and Alison today at…
Thank you to Isla and Alison today at Inverness Go Outdoors for great and friendly Highland service when we bought hiking shoes and a jacket.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service
I had just started a long trip and my sleeping mat had failed on me, nipped into the Inverness store, Harry saw it was a problem with the valve and sorted me out an exchange, amazing service, super helpful! Cheers again, stress free for the rest of the trip
May 23, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Looking to purchase a pair of hill…
Looking to purchase a pair of hill walking boots, was served by Harry who was very helpful and knowledgeable about the type of boot that would suit my requirements. Delighted with my purchase, would recommend this store.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff. Makala was friendly, helpful & efficient. We rejoined & accessed members prices. I got what I went for & my husband got some shorts. A successful shop all round. Thank you
May 22, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Service with a smile
Service with a smile. Really friendly and a treat for the dog too! Thanks Robert M.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We were looked after by Robert M
We were looked after by Robert M - he was brilliant with a great sense of humour - so glad we found the shop on a very quick stop in Inverness.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Rab Hoodie
Robert made sure the price was right for the good quality Rab Hoodie. Good service friendly staff.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
In today to buy a jacket and staff as…
In today to buy a jacket and staff as always very polite , helpful ,knowledgeable on what they sell .
Served by Robert who couldn’t have been more helpful.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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