I had a really great experience with Sean Luc. He was extremely helpful and patient when helping me choose the best bag for college. He took the time to understand what I needed and gave me some reall... See more
Company replied
Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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See what reviewers are saying
Served today by Makala who was very helpful, friendly & efficient, she took time to advise me as I was having problems placing an online order. She also located some of the items in store, which reduc... See more
Company replied
Tremendous shop assistant Very knowledgeable and patient as I suffer with bad hearing, I really appreciated the girls kind and attentive nature. As I was undecided the the lovely girl asked if I wis... See more
Company replied
I needed a new pair of hiking shoes and Alison was great at directing me to the various options. She was really patient while I tried a few different ones until I found just the right fit. She was gre... See more
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Company details
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
593 reviews
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This company invites their customers to review, whether positive or negative
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Great service
Robert and Holly really helpful with finding me the best walking boots.
Robert is very knowledgeable in his field of work
May 16, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Robert M (Thank…
Great service from Robert M (Thank you). Got what we needed for a colder camp than expected .
May 16, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Really great staff
I walked in spoke to makala, within moments I had the jacket I was looking for. Straight to the till where Isla helped me close the sale. It was excellent customer service from start to finish. Really chatty, happy to help staff. Thank you. I will be back.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Assisted cheerfully and effectively by…
Assisted cheerfully and effectively by Robert and Jean-Luc without "sales pressure"
So, manage to purchased what I needed.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Alison has done a great job
Alison has done a great job. She was able to answer all questions. I found a pair of hiking trousers.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Go Outdoors (Inverness - Express) - Product & Customer Service.
Go Outdoors - Inverness (Express) is in a great location in the town center. Easily accessible.
I purchased a pair of Merrell Mens Moab 3 Walking Shoes - Pecan color. 29-04-2026.
These are nearly identical to the Merrel shoes that I have had for many years. They are very comfortable, very robust with great soles.
Jean-Luc was patient and helpful as I wanted to try on other sizes and alternative versions of the Moab 3 Shoes.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff
Friendly staff. Helped me to find the item I was looking for. Alison on till explained about an offer I could have (related to my purchase) . Chatty and helpful.
May 12, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Robert M looked after us extremely well…
Robert M looked after us extremely well and was very informative, excellent customer service & professional advice and support 5☀️☀️☀️☀️☀️
May 13, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Malala was excellent!
Malala was excellent!! So very helpful and knowledgeable!
May 10, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Alison was very helpful and kind to us
Alison was very helpful and kind to us. She helped my elderly mother find a warm jacket! 10/10
May 11, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service
I visit store regularly and always find the staff helpful and knowledgeable about their products. Alison was a great help last Thursday when I was in looking for a backpack .
May 7, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Arrived at shop and was welcomed and…
Arrived at shop and was welcomed and assisted by a lovely girl called Isla who guided me to buying new walking shoes and socks I would say she is a great assist to your company
May 9, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Alison and another assistant were most…
Alison and another assistant were most helpful with a warm and friendly manner. I would certainly shop there again.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The staff at this store is fantastic!
The staff at this store is fantastic. I was looking for something to take with me on my travels, and had excellent support from Robert M. who made everything go smoothly. Would highly recommend this location to anyone.
May 5, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Robert M 10/10
Robert M was super helpful in store. He helped me find a pair of hiking shoes that would work best for me as well as keeping within my price range. Great service. Also gave me recommendations for some places to stop at on my trip.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service
We were lucky enough to be served by Robert today . He attended to our son and helped him find walking shoes and a waterproof jacket . He was patient , listened to what we needed and had great knowledge of the products .
April 13, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service.
Great service.
Alison looked after us very well.
Thank you
May 7, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Alison was exceptionally helpful and…
Alison was exceptionally helpful and her friendliness really cheered me up so thank you.
May 7, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The staff were fantastic
The staff were fantastic, helpful and friendly especially Robert M and Isla who were so helpful in finding me some comfortable shoes for travelling Europe!
May 6, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Alison was tremendous approachable, friendly and knowledgeable. Thanks for your help whittling down our options and taking the time to listen to us.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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