I had a really great experience with Sean Luc. He was extremely helpful and patient when helping me choose the best bag for college. He took the time to understand what I needed and gave me some reall... See more
Company replied
Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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See what reviewers are saying
Served today by Makala who was very helpful, friendly & efficient, she took time to advise me as I was having problems placing an online order. She also located some of the items in store, which reduc... See more
Company replied
Tremendous shop assistant Very knowledgeable and patient as I suffer with bad hearing, I really appreciated the girls kind and attentive nature. As I was undecided the the lovely girl asked if I wis... See more
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I needed a new pair of hiking shoes and Alison was great at directing me to the various options. She was really patient while I tried a few different ones until I found just the right fit. She was gre... See more
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Company details
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
593 reviews
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This company invites their customers to review, whether positive or negative
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Staff were great always happy to help…
Staff were great always happy to help you always worth a visit .
May 6, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Robert was very helpful and friendly, top customer service!! Thanks Robert :))
May 6, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We visited the Inverness store today…
We visited the Inverness store today and my partner brought a pair of walking trousers ready for his “3 peaks” venture, we aren’t from around the area and at first couldn’t find the fitting rooms, however a lovely lady helped us with what we needed and then once at the till I mentioned that I had just signed up online for a membership with Go Outdoors, Alison was fab and explained the process of the membership and even let me know that in future it is better to get a membership in store as online process takes upto 3 weeks, we are overly satisfied with the service we received and would shop here again. Can’t fault the place or the staff especially Alison who was a pleasure to be served by. Thanks all☺️.
May 5, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Thank you Alison in Inverness Expresd
Alison was incredibly helpful and showed a high level of professionalism and care
May 4, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful staff and amazing value
Fabulous customer service from Makayla at the Inverness city centre store today. Went out of her way to find the right item for my son. Prices were amazing. We ended up buying one in the next size up too!
May 4, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Always 5 star in go outdoors
Always 5 star in go outdoors! Alison was a great help!
May 4, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
I was served by Alison today who went…
I was served by Alison today who went above and beyond. Helped me find everything I needed for my cycling trip, even told me the neighbouring shops that sold the items Go Outdoors didn’t!
May 4, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Had a really great experience getting…
Had a really great experience getting some booties for paddle boarding. Robert was so helpful and made the experience really nice and easy.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great choice...We received terrific service here ..a…
We received terrific service here ..a quick visit for some new mens walking pants resulted in us leaving with two very nice items. Thank you for your wonderful and friendly service Alison.
April 23, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great help by Alison with buying a Nice…
Great help by Alison with buying a Nice hat and binoculars
April 24, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Amazing experience
Amazing experience! Isla was so friendly and polite. Would definitely recommend!
April 26, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent helpful personalized customer…
Excellent helpful personalized customer service! Alison was so awesome to deal with! Thank-you.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service and friendly staff!!
Excellent service and friendly staff, thanks Robert M!!
April 23, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great advice today from Robert M
Great advice today from Robert M ! Staff is very helpful and kind, I fully recommend this store !
April 26, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Quality Customer Experience
Great care and customer service from Makayla today. She was helpful and encouraging, suggesting ideas and alternatives. Nothing was too much trouble. I thanked her personally, but was keen to leave a good review here too. The till server was very courteous and kind too. An American guy, I didn’t get his name
April 25, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Shopping for some outdoor gear
Went in to buy some equipment today - Isla and Malala could not have been more friendly or helpful. From start to finish our whole shopping experience was excellent because these two great ladies not only helped with sound advice, but were friendly and very cheerful - They need a pay rise
April 25, 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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