I have been given a £50 gift voucher for gooutdoors. However, you cannot use gift vouchers online - inconvenient. So, I visited the Inverness store to purchase a particular product - a certain fishi... See more
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Took my Daughter in to the shop this evening to get some new walking boots for her hill walk at the weekend. Found a nice fitting pair that were wide enough for complete comfort. Also managed for the... See more
Company replied
Service was splendid. Acquired a partial refund seamlessly when signing up for a Go Outdoors card after purchase. Kasia and Catrina were very good.
Company replied
Went in to try on some shoes, staff were helpful but not pushy and Connor went above and beyond taking the time to listen and help recommend the right shoes for us! He was very friendly and knowledgea... See more
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Company details
About GO Outdoors - Inverness
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
GlendoeTerrace, Telford Street, IV3 8DL, Inverness, United Kingdom
- 01463 216867
4.7
Excellent
2K reviews
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Reply from GO Outdoors - Inverness
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Internet order waiting for collection…
Internet order waiting for collection within 2 days. Other attractive items bought whilst I was in store
September 22, 2025
Reply from GO Outdoors - Inverness
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff and great advice…
Very helpful staff and great advice regarding the purchase of a waterproof jacket.
September 17, 2025
Reply from GO Outdoors - Inverness
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Purchase made, good value
My experience in store was good. Person found and helped us gather other shoes and right size. Some not in stock but that was ok. Purchased a nice pair of boots at what I felt was good value.
September 16, 2025
Reply from GO Outdoors - Inverness
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good prices with the membership
Good prices with the membership. They made it easy to join and explained what u will subscribe to and how to opt out if desired
Satisfied with my jacket so far.
Had never heard of this company before but I will be a returning customer
September 3, 2025
Reply from GO Outdoors - Inverness
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
You had one person staffing the till
You had one person staffing the till, yet a number of staff stood talking to each other in clear view of the que of customers. The number of customers waiting to pay increased, yet there was no additional staff available to stop their private conversations to serve.
September 2, 2025
Reply from GO Outdoors - Inverness
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent store for outdoor equipment etc
Had a very good customer experience at Go Outdoors Inverness. I was looking for a sturdy wheeled bag suitable for taking on my trips working offshore. On of the employees who I unfortunately cannot name took the time to help me find something suitable. Was charged a reasonable price for the bag and was glad I went there to buy it.
August 21, 2025
Reply from GO Outdoors - Inverness
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had to exchange a tent due to poor…
Had to exchange a tent due to poor design. Assistant manager Ed was so helpful . Arranged to inspect the tent in quick time to allow us to go camping this week as planned.
Gave suggestions on what tent to exchange and provided information on what wouls best suit
August 26, 2025
Unprompted review
Reply from GO Outdoors - Inverness
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Manager refused to check my details on…
Manager refused to check my details on system when I forgot my card and made me take a new membership out.
He then discounted items for a blonde woman for no reason.
Won’t be back
August 25, 2025
Reply from GO Outdoors - Inverness
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Absolutely brilliant service!!!!
Absolutely brilliant service!!!!
Asked if I could change a pair of socks but didn't have the receipt.Tina checked through my rewards card and found the transaction.
I changed them and bought a fleece as well.!!
Nothing was too much bother.
Why can't every store be this accommodating???
August 26, 2025
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Go Outdoors Inverness
Whilst I didn’t buy much today, I got a fair few ideas for adventures!
August 21, 2025
Reply from GO Outdoors - Inverness
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful sales assistant who…
Extremely helpful sales assistant who understood exactly what we were looking for and came up with a number of options
August 20, 2025
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very helpful advice
August 17, 2025
Reply from GO Outdoors - Inverness
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tent for sleepover success
I had heard of your deal of buying accessories for tents for £1 if you bought a tent and didn't want to spend a fortune on one as it was mainly for our son in the garden. A young chap with dark curly hair and glasses ( I'm terrible with names but maybe Ruben?) spent time with my son and I going through what we needed Vs cost and really made it easier to understand which tent we might like and even though he was busy taking a tent down in the outside area he showed us visually what we were looking at height wise which was really helpful as it would be good if some of the cheaper ones were up and in the end we were able to find one that would offer more use than a festival tent but not break the bank either. We went for a Eurohike Gaia IV and renewed our membership at the same time.
August 16, 2025
Unprompted review
Reply from GO Outdoors - Inverness
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful staff and great offers
August 15, 2025
Reply from GO Outdoors - Inverness
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I got what I needed at a good price
August 12, 2025
Reply from GO Outdoors - Inverness
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The store was great easy to find what I…
The store was great easy to find what I wanted to purchase, the staff were helpful especially Makala who helped me sign up for a store card, will definitely visit again when next in Inverness
July 9, 2025
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Boyd and Edward went above and beyond…
Boyd and Edward went above and beyond to help me with my purchases this evening! They were both super helpful and friendly and I left absolutely delighted with the service I received. Thank you both again! ☺️
August 12, 2025
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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