Was at Go Outdoors, Glendoe terrace in Inverness. The team were amazing, helping myself, wife and kids out. They helped with all membership queries and qere very informative on all the products! Made... See more
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Very helpful staff member of staff called Edd at the big Inverness branch. helped us purchase a new tent he was knowledgeable and didn't try to sell us something we didn't want or need. We were also... See more
Company replied
Very disappointed with my recent visit to Go Outdoors, Inverness. I was returning a jacket I had bought the previous week and hoping to choose an alternative. I requested a price match on the al... See more
Company replied
We got a trolley full of basic camping gear. The staff were helpful in guiding our choices from an extensive range of products.
Company replied
Company details
About GO Outdoors - Inverness
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
GlendoeTerrace, Telford Street, IV3 8DL, Inverness, United Kingdom
- 01463 216867
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Kasia was friendly and extremely…
Kasia was friendly and extremely helpful by taking me to the product I intended to buy.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Easy parking. Lots to choose from.
We got a trolley full of basic camping gear. The staff were helpful in guiding our choices from an extensive range of products.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff
August 3, 2026
Reply from GO Outdoors - Inverness
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Disappointing Experience
Very disappointed with my recent visit to Go Outdoors, Inverness.
I was returning a jacket I had bought the previous week and hoping to choose an alternative.
I requested a price match on the alternative jacket which was £35 cheaper on Amazon. The assistant called the supervisor who said I would have to wait for the manager who was "On his way back". 10 minutes passed and no sign of the manager, so I asked the assistant to refund the jacket and I would buy a new one elsewhere as I wasn't prepared to wait indefinitely for the manager.
Shortly after, the manager arrived, no apology for keeping me waiting or even any form of greeting, just uttered the words "What's wrong with it?",he then processed the refund. He was pretty abrupt with the assistant and over the radio to his other staff.
Having spent thousands over the years at Go Outdoors, if this is the best they can do I will take my business elsewhere.
It's a shame because I've previously always found the staff to be helpful and pleasant.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for taking the time to share your feedback.
We are sorry to hear about your recent experience at our Inverness store.
We appreciate how frustrating it must have been to wait for assistance regarding a price match, only to feel that your time was not valued and that the service you received lacked the courtesy and professionalism you would expect. It's particularly disappointing to hear this given your long-standing support and previous positive experiences with our team.
Please be assured that your comments regarding the delay, communication, and overall customer service have been noted and will be shared with the store management team for review.
Kind regards
Go Outdoors Customer Care Team
Excellent service from Giles
Excellent service from Giles! Thank you very much for helping us with the tentpoles! We appreciate it very much! Kind regards, Maarten en Hetty from the Netherlands
August 5, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Brilliant visit to Inverness Go…
Brilliant visit to Inverness Go Outdoors - got everything I wanted and staff so helpful, thank you Kasia
August 1, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Our tent had broken and the member of…
Our tent had broken and the member of staff was really helpful and he had lots of knowledge about which was the best tent to buy.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great experience with Don on Saturday
Great experience with Don on Saturday. Very helpful
August 1, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
What an amazing place
What an amazing place. Fantastic staff. Never been in before until this Saturday and WOW i was blown away.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
I like this branch as staff do not…
I like this branch as staff do not bother you but when you need assistance they are always happy to help.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Staff were more than happy to help…
Staff were more than happy to help select the best tent for our outings and explained pros/cons etc which was great so we chose the correct size etc
July 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Thanks to all the staff in Go Inverness…
Thanks to all the staff in Go Inverness you assistance was great as per usual.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Was at Go Outdoors
Was at Go Outdoors, Glendoe terrace in Inverness. The team were amazing, helping myself, wife and kids out. They helped with all membership queries and qere very informative on all the products! Made for an excellent shopping trip! We were served by Joan who was very friendly and helpful, as well as a tall gentleman on the floor, although I never got his name!! Excellent outlet!
July 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I was in Inverness store and was…
I was in Inverness store and was dealing with Siobhan she was very helpful and polite. Very clean store
July 31, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
My experience today was great.staff…
My experience today was great.staff were fun and factual and helped every way they could.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Your awesome Staff Kasia and the guy in the bike…
Staff Kasia and the guy in the bike department went above and beyond to helpe find the correct tube for my sons bike.
Always amazing customer service in the store. 😊
July 30, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great it has parking outside
Great it has parking outside - young lad behind the counter, Jacob, help me find camping gear for my grandson up coming trip to France, very polite and great knowledge of products.
July 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
shopped there yesterday and had a…
shopped there yesterday and had a lovely shopping experience . staff couldn’t be any more helpful if they tried , all really helpful and friendly .
July 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Went in for camping gear for belladrum…
Went in for camping gear for belladrum and wasn't sure what to get. Lovely lady kasia kept me right. Nice to see great customer service
July 30, 2026
Unprompted review
Reply from GO Outdoors - Inverness
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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