Took my Daughter in to the shop this evening to get some new walking boots for her hill walk at the weekend. Found a nice fitting pair that were wide enough for complete comfort. Also managed for the... See more
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See what reviewers are saying
Service was splendid. Acquired a partial refund seamlessly when signing up for a Go Outdoors card after purchase. Kasia and Catrina were very good.
Company replied
Went in to try on some shoes, staff were helpful but not pushy and Connor went above and beyond taking the time to listen and help recommend the right shoes for us! He was very friendly and knowledgea... See more
Company replied
No care for the items at all, I was given a fleece without bag or protective packaging, it’s like a borrowing from a friend
Company replied
Company details
About GO Outdoors - Inverness
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
GlendoeTerrace, Telford Street, IV3 8DL, Inverness, United Kingdom
- 01463 216867
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Staff were very friendly and helpful…
Staff were very friendly and helpful making it a lovely shopping experience especially Katrina on the checkouts
July 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
staff were very friendly and katrina…
staff were very friendly and katrina was lovely
July 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Kasia was helpful and happy
Kasia was helpful and happy. Happy to recommend this store
July 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Very helpful staff member of staff…
Very helpful staff member of staff called Edd at the big Inverness branch. helped us purchase a new tent he was knowledgeable and didn't try to sell us something we didn't want or need. We were also served by a lovey guy in the smaller Inverness shop in June and he was helpful and happy to answer any questions
June 28, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Really great service at Inverness store…
Really great service at Inverness store recently. I needed a pair of trail shoes. Staff were very kind, helpful and knowledgable.
July 2, 2026
Reply from GO Outdoors - Inverness
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go Outdoors Inverness
I went into Go Outdoors Inverness on my way down south with a number of questions, as I wasn't sure what size / type of sleeping bag to get for my granddaughter who would be attending Magnitude Festival the next day. Thankfully, some very helpful staff were able to give me some very precise advice on what to get.
Also the type of camping chair I needed, wasn't in the place where normal folding chairs are kept, but with perseverance, the staff were able to find a suitable chair that fitted my needs.
I find that chatting to experts in store is so reassuring and gives me a confidence that on-line shopping could never give.
So thanks very much indeed to Kasia and Giles.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I’m still waiting for an email to say…
I’m still waiting for an email to say my order has arrived in store
July 10, 2026
Reply from GO Outdoors - Inverness
We are sorry to hear that you have not received any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment.
We have contacted the selected collection store and can advise that your items are ready to collect. We have also sent an email to the address on the order to confirm this information. Please check your inbox for our message.
Thank you for taking the time to leave your review. All feedback is greatly appreciated.
Kind regards,
GO Outdoors Customer Care Team
Found what I was looking for and…
Found what I was looking for and renewed membership as well. Some managers need to look at how they talk to the staff, just saying.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Bought a travel bag fron you
Bought a travel bag fron you, which never got delivered.
The have to wait up to 5 days to get my money back, really screwed my life up as I now don't have a bag to travel with, I can't afford to but another one as you have my money
I wont be using you again
July 1, 2026
Reply from GO Outdoors - Inverness
We appreciate you taking the time to share your review with us.
It is upsetting to understand that you did not receive the ordered item from us as expected. We strive to provide excellent customer care to our customers and we are sorry for any frustrations that my have been caused.
From reveiwing your order we can see that you have been in contact with our customer care team who provided a refund for the order due to this being lost in transit. We do advise to allow 3-5 working days for this to show back on your account from the date issued.
We do hope that GO Outdoors can provide an improved service again soon.
Kind regards
Go Outdoors Customer Care Team
Excellent customer service from Kasia
Excellent customer service from Kasia. I needed some assistance today and she was fantastic! Extremely helpful, friendly and nothing was too much trouble ! Thank you; it was very much appreciated!
July 7, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service with a difficult transaction. Thank you so much, you guys made my day!
Kasia and Kirsty are a credit to the company.
July 7, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
First rate service
First rate service from friendly & knowledgeable staff, Craghopper trousers fitted nicely, & with the store card gave a very competitive price.
July 3, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Fantastic service and knowledgeable staff
Edd was absolutely fantastic. He was very helpful and knowledgeable and made our search for a tent easy. He answered all our questions and went above and beyond by giving us ideas of what the living space would look like for us when the tent we were interested in wasn't available to view. Thankfully with his advice we found a fantastic tent and can't wait to go camping now.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Inverness
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
very helpful
Chris and Alison were very helpful and even stretched my new boots for me.
June 24, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service regarding a…
Excellent customer service regarding a post purchase faulty hood. Catrina the assistant manager could not have been more helpful and indeed went above and beyond to recite issue. Highly recommend this store due to Catrina.
June 22, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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