I have been given a £50 gift voucher for gooutdoors. However, you cannot use gift vouchers online - inconvenient. So, I visited the Inverness store to purchase a particular product - a certain fishi... See more
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Took my Daughter in to the shop this evening to get some new walking boots for her hill walk at the weekend. Found a nice fitting pair that were wide enough for complete comfort. Also managed for the... See more
Company replied
Service was splendid. Acquired a partial refund seamlessly when signing up for a Go Outdoors card after purchase. Kasia and Catrina were very good.
Company replied
Went in to try on some shoes, staff were helpful but not pushy and Connor went above and beyond taking the time to listen and help recommend the right shoes for us! He was very friendly and knowledgea... See more
Company replied
Company details
About GO Outdoors - Inverness
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
GlendoeTerrace, Telford Street, IV3 8DL, Inverness, United Kingdom
- 01463 216867
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service regarding a…
Excellent customer service regarding a post purchase faulty hood. Catrina the assistant manager could not have been more helpful and indeed went above and beyond to recite issue. Highly recommend this store due to Catrina.
June 22, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
We were looking for an air mattress and…
We were looking for an air mattress and Robert was very helpful. Excellent product and customer service.
June 8, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Inverness store consistently has 3+…
Inverness store consistently has 3+ racks of men's trousers and only 1 of women's trousers. I am thoroughly fed up with this discrimination. I used to buy trousers from you but now, the range is small, I cannot find anything to fit. I need some long leg, high waist options, please.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful advice
. Ed was fantastic, he was so helpful and stayed with us for over an hour to offer advice on camping equipment. He listened to our needs and helped us find exactly what we wanted and within our budget.5 star customer service.
June 7, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Helpful Friendly Service
When looking and deciding on a new pair of multi activity shoes Kasia was there to help.
I simply asked for my size, which she went to check for, unfortunately the pair I'd chosen was not available, but she offered an alternative.
I was disappointed that they to wasn't available, at first.
While I was trying on another pair, Kasia came back to me with my size in the alternative she'd offered, she had made sure and checked to see if any were hiding in stock, they were, perfect 👌
She went the extra mile to make sure...
Thanks again Kasia, you're a credit to the Inverness branch.
Just a quick thank you also for the young man who served me at the checkout, a friendly positive member of the team also.
D Hornby
June 5, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Amazing customer service from Giles…
Amazing customer service from Giles today! (Inverness) Knew everything about camping! Highly recommended if you are a newbie camper!
May 30, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
We where served by Lucas today who was…
We where served by Lucas today who was super helpful, cant fault the experience. Helped us find exactly what we where looking for. Need more people like this working in retail.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I bought ALOT of reduced fishing bait…
I bought ALOT of reduced fishing bait and was served by Kasia and Lisa who had to scan and reduce every item at the till.
They were both really helpful and super pleasant, nothing was too much trouble
Great members of staff and a credit to the store !
May 20, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great customer service
I have just had the best customer service from Kasia - she was so helpful polite and kind -not found in many shops these days unfortunately- so thank you so much Kasia for your professional attitude excellent job
May 19, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Makala was very helpful
Makala was very helpful, explaining offers to us and the special prices for members. We joined for £5 (per year):and saved much more on our purchases than we would have.
She found alternative items for us. We would use this store again if we were in the area.
May 18, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff very helpful
The sales assistant Kasia was extremely helpful today. In fact each time we visit she has been most helpful.
Prices using our GO discount card and CCC card discount make this out first choice for outdoor equipment.
May 19, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We recently got a campervan and bought…
We recently got a campervan and bought a range of things for it today. Edd was so helpful, knowledgeable and patiently answered all of our many questions! Great service from Go Outdoors
May 17, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Giles saved us on our NC500 trip
Giles saved us on our NC500 trip. Our old tent called it a day after 4 nights in the Isle of Skye and wedecided to head back to Inverness to try and find a replacement.
Giles was kind enough to try and fix our issue and offered a replacement pole. We decided to go for a new tent instead, and with his knowledge and experience helped us pick out the right one for us.
Top man! We appreciate the help.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Large range of products. Helpful staff.
Immediate help by staff with two requests - repair tape for my sleeping bag and light weight trainers. Staff helpful and patient with finding different sizes.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Received excellent customer service…
Received excellent customer service today at Inverness store. Kasia was most helpful with a complicated purchase. Very friendly, professional and went out of her way to be accommodating.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very friendly staff and very helpful
Very friendly staff and very helpful, lovely store
Luke was exceptionally helpful and knowledgeable
May 6, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful and friendly cashier
At the checkout the cashier was very helpful. I am from another country and I was very grateful. Thank you Joan!
May 1, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service with a smile!
Great service with a genuine interest in getting me the right shoe!
Lots of trips to get lots of different styles and sizes and Debbie looked after me wonderfully!
Thanks!
April 29, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Staff were polite and helpful
Staff were polite and helpful. There was no lengthy queues at checkout where Kasia was chatty and cheerful
April 28, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Kasia was amazing very helpful well…
Kasia was amazing very helpful well recommended
April 24, 2026
Unprompted review
Reply from GO Outdoors - Inverness
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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