GO Outdoors - Inverness Reviews 

When I entered the store I had a bag with some items to return as they did not fit. Not sure what the staff members name was but she had blonde hair and glasses and I think a polish accent..I stopped to look at the flasks on my way to the till and she wouldn't take her eyes of me, looking me up and down and following my every move as if I was a shoplifter..when I went to the til I had the receipt for my items but 1 of the tags must have fallen out of the pocket (I have autism and I am unable to try items on with tags on them) I also struggle to use the changing rooms so I always just buy and try on at home. Was told by whoever the young gentleman called for assistance (didn’t get her name but long brown hair, young) that it couldn't be returned without the tag even though i had the receipt and the payment card. I asked for a managers decision and she said it was OK if i had the receipt. Then the 2 women were clearly annoyed that I was to get my return and tried to say they weren't in returnable order as there was a tiny white mark, which was obviously just a bit of dust which must have been the way i bought them as they sat on my table in a bag for a week after me trying them on while I was away. They clearly hadn't been worn or used. Anyway I was made to go home and wipe it off. I returned to the store 10 mins later after wiping said tidy mark off. By this time I was I would say annoyed because of the way I was treated until this point. I just wanted my money back and to get out of the store. I mentioned the polish ladies manner towards me and the 2 seemed to gang up again, I was told I would be asked to leave. Manager came shortly afterwards and she was much nicer and dealt with the issue swiftly. Awful customer service from the 2 ladies. Had to get most of the money back on a gift card as that is how I paid for half of it which is a shame because I will never return to this store and will encourage friends and family to avoid it. Plenty other outdoor shops in inverness with same pricing and better staff

We had a great shopping experience.
Ed, Laura, and Luke were absolutely brilliant. All of them were incredibly knowledgeable and were able to guide us through our shopping list. We were especially grateful that they let us finish choosing the right boots without any pressure when the store was closing.

A great experience in Inverness tonight, in particular Don went above and beyond with his help and knowledge

Shoutout to Kassia! 🌟
​Huge thanks to Kassia for being so helpful today. She is one of the friendliest people I’ve dealt with, super welcoming and just has a great vibe.
​She made finding my gear so easy and was a total legend about the whole thing. It’s rare to find someone that genuinely nice and knowledgeable at the same time.

Don and Edd from Your Inverness branch were so helpful today. ⭐️⭐️⭐️⭐️⭐️

Really good store, lots of choice and we had lots of Help from the sales assistant Kasia who gave lots of great advice and suggestions. It’s nice to see that the staff know their stuff and keen to assist. Will be back! Thanks

I ordered a gift voucher on a Friday. and
I paid for next day delivery.

I live in the highlands of Scotland but I’m only a 20/30 minute drive away from a city.
I mention this because I didn’t expect the parcel to come the next day because of where I live.

However , I did expect it to come on the Monday…..Tuesday,….. Wednesday..Thursday???

It finally arrived on the following Friday.
A whole week later !!!!!!

I find this unacceptable.

Had a great experience buying a bike. The guy in the bike section was outstanding. He let us try several bikes without rushing us. He even brought the bike to the car!! Will never go to Halfords again. Thank you Connell and Slobhan for your service.

My husband and I visited this store to get some camping gear for our first family camping experience and Becky was extremely helpful! Very knowledgeable and we found all the right items we needed to make our first trip seamless! Even recommended items that we would never have never thought of. We are looking forward to many more camping trips in the summer Thanks to Becky!

Kasia💪💪💪💪💪 The best employee. A wonderful person. She knows the entire store. Very helpful.

Great service! The staff were very friendly and helpful. Highly recommend.

Service on my bike was thorough in finding and fixing a problem I’d reported and was completed quickly and competitively. Looked like a new bike on collection.

I bought mountain climbing boots. The workers were very helpful showing me the best shoes per price and the essentials needed. Would highly recommend

Amazing service from Hamish and the team.

Very good customer service

Such a great experience. I came in to buy new dog walking boots and honestly had no idea where to start. Becky was so helpful and took the time to help me find the right pair for me. Thank you again 😊😊

Really lovely store , great service by Kasia at tills - friendly smile

Great service from Joan and very helpful and polite