Great service from Willow at the branch. She was really helpful on the boots /shoes section... going beyond normal service... due to my asking for multiple different boots ... always smiling and hap... See more
Company replied
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See what reviewers are saying
I visited the store looking to be kitted out for an upcoming trip up Snowdon. There were staff about - smiling and approachable and ready to help - when you wanted it. Two young girls gave me good... See more
Company replied
Angie was incredibly helpful, patient and friendly when helping me choose walking boots. Gave great advice, no pressure at all, and made sure I got the right fit. Really lovely experience – thank you... See more
Company replied
Looking to buy an electric bike called in on Sunday 26th July, asking the man in bike dept, what the different prices for the same bik were, I was told buy the cheapest. Called back in on Monday and P... See more
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Company details
About GO Outdoors - Kidderminster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 Frederick Road, DY11 7RA, Kidderminster, United Kingdom
- 01562 549497
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great service at checkout from Dave R…
Great service at checkout from Dave R Fishing, really friendly and polite.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Met Dave R in the fishing department.
Met Dave R in the fishing department.
He was very friendly and polite. When asking about the products we wanted he was very helpful and knowledgeable.
Top man
June 6, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service
Whenever we visit this store to buy things we need, drop and collect parcels Dave R fishing and all the men & ladies in the team are always so helpful and friendly. It’s a real pleasure to come into such a lovely store that is clean and tidy whilst being so welcoming. Keep up the great work.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great purchases and customer service
Great purchases and customer service. Dave R Fishing was excellent
June 6, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Dave r was very helpful and polite at…
Dave r was very helpful and polite at go outdoors where he works on the fishing section we brought a fishing bed and pillow we were allowed to lie on it and he showed up how everything work I would highly recommend speaking to him for help five star man
June 6, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Charlotte was very friendly and helped…
Charlotte was very friendly and helped us out a lot.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Dave R Fishing and the manager Julie…
Dave R Fishing and the manager Julie were fantastic helping us get all the things our daughter needed for her upcoming DofE trip. They really went above and beyond. Thanks!
June 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Lovely Staff
Took my dog into the store with me today and Dave R served us, he was lovely and asked to say hello to my dog before petting him
He was really polite and friendly
June 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great place really nice staff they will…
Great place really nice staff they will help with anything Dave on fishing he's fab helps u out he nows he's stuff x very helpful thanks Dave
June 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I feel really at home in this store
I feel really at home in this store, speak to Dave like a mate, can’t do enough for us when we go,we can be difficult customers, think Julie has a really well organised, clean, tidy store. Tend to just shop there for clothes, as peace and ambiance helps with my shopping experience
June 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Brilliant Customer Service
Visited today to collect some additional bits for my son’s camping trip, Dave R from the fishing department was so helpful and friendly.Fantastic customer service, a real asset to the Kidderminster store.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Dave R fishing
Dave R fishing. Dave was brilliant. Knew exactly what I wanted and where to find it. Amazing customer service as returning to fishing after 25 years knew exactly what I needed. Great asset to go outdoors Kidderminster. Thanks again Dave! True gentleman
June 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Dave that works on republic fishing was…
Dave that works on republic fishing was really friendly and nice good experience with check out.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Amazing service - Thanks Karen
Amazing service, Karen at Kidderminster helped me find the best hiking boots. Thank you soo much for allowing me to take my time and looking after me :)
May 24, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great service from Dave r fishing
Great service from Dave r fishing
Thanks 👍🏻
June 4, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Wicked service from dave r fishing
June 4, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic shoe selection advice
Angie was a massive help in choosing the right walking boots for someone without straightforward feet - thoroughly recommend! Incredibly friendly too
May 30, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Bought a new pair of boots and gaiters…
Bought a new pair of boots and gaiters and was served by Andrea who was extremely helpful and knowledgeable.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kidderminster
I visited the Kidderminster store on Friday 29th May 2026 with my daughter to get her fully kitted out for DofE, at first we couldn't locate a member of staff but then we were approached by Angie - what a super star! Angie helped with everything DofE related her knowledge was fantastic, she gave my daughter options and advice on walking boots, waterproof's, socksbetc literally everything. Thank you so much Angie for making it all so super easy and stress free - I hope your managers see this and are able to reward you!
May 29, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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