Looking to buy an electric bike called in on Sunday 26th July, asking the man in bike dept, what the different prices for the same bik were, I was told buy the cheapest. Called back in on Monday and P... See more
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I went in looking for a few things. What I wanted was on the shelf but only as a sales model. While looking at it another couple weeks interested in it. Staff members Edric and Tyler didn’t think they... See more
Company replied
I had to replace some ruined boots quickly and Amy was helpful and patient with me (I have wide feet, so I have to try many shoes to find a pair that fit). The ones she recommended weren’t my first ch... See more
Company replied
Tracey was amazing. We had a body protector fitted for my disabled son she was very kind, professional and helpful. She was very patient and we didn't feel pressured or rushed. Would highly recomm... See more
Company replied
Company details
About GO Outdoors - Kidderminster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 Frederick Road, DY11 7RA, Kidderminster, United Kingdom
- 01562 549497
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Staff friendly and helpful
Store well organised and easy accessible. Staff friendly and helpful. Dave on check out it is lovely, and makes the experience cheerful
July 31, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Dave r and niomi have been fantastic…
Dave r and niomi have been fantastic loads of knowledge helped me picked out all the right tuff to sort me right out fab peeps
July 31, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very knowledgable sales person who gave…
Very knowledgable sales person who gave us lots of valuable advice nut also let us have time to make up our own minds.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Kidderminster store
Visited the kiddi store for new boots. Angie was efficient and knowledgeable. Super service
July 31, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kidderminster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Just wanted the essentials for a cheap…
Just wanted the essentials for a cheap start to fishing again. Dave R Fishing very helpful and good advice
July 30, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kidderminster Store
Had really good help from Amy at the Kiddermister store. I was stressing at getting new boots for my work and she swooped in and helped me. Amy totally understood the assignment!
July 28, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent customer service
I took my son to buy a fishing rod, we were looked after by Dave R who was really helpful, giving lots of advice and even took time to help him attach the line to the reel. Top bloke!
July 28, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Not happy
Looking to buy an electric bike called in on Sunday 26th July, asking the man in bike dept, what the different prices for the same bik were, I was told buy the cheapest. Called back in on Monday and Paul in the department couldn't have been more helpful. Compass Journey £1250. Went to collect on Tuesday and told nobody available until Wednesday to show me bike details. Not a good experience, if it wasn't for Paul I would have gone elsewhere.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I was met at the door by Edric who was…
I was met at the door by Edric who was very helpful and friendly and guided me to the tents..He later put the tent in the shopping trolley for me as it was a bit too heavy for me, and even came and put it in the car for me.. The lady on the till was friendly and helpful too..
Well done..
D
😊
July 27, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I had to replace some ruined boots…
I had to replace some ruined boots quickly and Amy was helpful and patient with me (I have wide feet, so I have to try many shoes to find a pair that fit). The ones she recommended weren’t my first choice but turned out to be really good.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service. Matthew was extremely helpful and knowledgeable and patient. Couldn't thank him enough and the lady at checkout was lovely also. Only praise from me.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Went to go outdoors Kidderminster to…
Went to go outdoors Kidderminster to return an online order and was greeted by Charlotte, very nice overall experience, polite and friendly, well informed and very efficient.
Thanks
July 24, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Good customer service
Staff were polite, helpful and knowledgeable, particularly Amy. She was very helpful and patient whilst our daughters chose riding boots.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent Service
I went in looking for a few things. What I wanted was on the shelf but only as a sales model. While looking at it another couple weeks interested in it. Staff members Edric and Tyler didn’t think they’d find one but went and found three. That was followed by excellent help by Charlotte at the tills who found my membership number and added my DDC discount as well. Well done for the assistance and willingness to treat customers well.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Jan on tills was super helpful and…
Jan on tills was super helpful and really friendly.
All the team are a credit to the store.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Tracey was amazing
Tracey was amazing. We had a body protector fitted for my disabled son she was very kind, professional and helpful.
She was very patient and we didn't feel pressured or rushed.
Would highly recommend.
July 24, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Staff very helpful, friendly and knowledgeable.
Was helped with footwear by a lovely member of staff she was really helpful and emphasised with my situation. Then I was helped by a young gentleman with walking poles he had good knowledge and showed me how to alter them. Then the lady Jan who served me at the check out was very efficient , friendly and helpful too. So thank you to you all.
July 20, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff knowledge and helpful as always…
Staff knowledge and helpful as always in Kidderminster ❤️
July 7, 2026
Reply from GO Outdoors - Kidderminster
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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