A really lovely customer experience today at this store. Two shout outs to Edric and Blessem. Edric was very helpful in giving advice about walking shoes for my children. Could clearly tell he... See more
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Very helpful sales assistant Andrea who went out of her way to make the process of getting the right size of walking boots easy and comfortable. She also gave helpful tips that will be of lasting valu... See more
Company replied
Angie, a member of staff, was extremely helpful and gave some good advice on helping me choose which boots would be best for me as I was in between sizes. It's lovely to meet such friendly, knowledgea... See more
Company replied
Angie served us today and assisted my son to find the right walking boots we were spending a lot of money and she made sure to give us the right advice to get it absolutely right. She was friendly, ki... See more
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Company details
About GO Outdoors - Kidderminster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 Frederick Road, DY11 7RA, Kidderminster, United Kingdom
- 01562 549497
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helped by Jan on footwear who was very…
Helped by Jan on footwear who was very helpful and friendly.
October 12, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and advice from Jack and…
Great service and advice from Jack and Andrea - helpful but not pushy. Have been using this store for over 10 years now and will continue to do so. Recommended.
October 11, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andrea was really helpful when we came…
Andrea was really helpful when we came in enquiring about our Ultra in January. Lots of information was provided about the options and layers available
October 11, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fabulous customer service by Graham…
Fabulous customer service by Graham Sheldon!! Attention to customers needs was amazing and very friendly.
Perfect purchase and advise.
Thanks 😊
October 11, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thank you for your help with my parcels…
Thank you for your help with my parcels today Andrea you made it so quick and easy 5 star 🌟
October 11, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Angue was fantastic with my daughter…
Angue was fantastic with my daughter helping right the right pair of walking boots
October 10, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Such a great store
Such a great store, tidy, well stocked friendly staff huge choice. Charlotte served us wonderful too at the till
October 10, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kidderminster
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I went to try on and buy a pair of Scarpa terra hiking boots.…
Angie, a member of staff, was extremely helpful and gave some good advice on helping me choose which boots would be best for me as I was in between sizes. It's lovely to meet such friendly, knowledgeable and helpful staff. I would recommend Go Outdoors to any hiker friends.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic customer service. Great shop, Andrea was especially helpful and knowledgeable.
October 8, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
We were served by Barry today who…
We were served by Barry today who helped pick out walking boots. He had so much knowledge about the different types to be able to find the perfect pair for what we needed them for. He was so lovely and genuinely wanted to help rather than trying to push sales. Very happy with the service.
October 6, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
tube change
pleased with Paul H. pointed me in the right direction with my tyres and demonstrated how to change what needed changing
need more bike shops like this !
October 5, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
I had an amazing informative chat with…
I had an amazing informative chat with Andrea at the Kidderminster branch. Gave me all the information I needed. It’s people like Andrea that will keep me coming back to the store, excellent customer service and actually knew what I wanted!
October 4, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Graham and S.J were super helpfully and…
Graham and S.J were super helpfully and nothing was too much of an ask! We felt at ease no rushing and served with a smile, while having lovely chat too!
October 4, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I went in to buy some trail trainers or…
I went in to buy some trail trainers or walking shoes. Angie served me and was great. Very helpful and friendly. Her product knowledge helped me make a decision on what to purchase and she was happy to fetch a range of footwear for me to try. Tried them out walking the dogs this morning, very happy with my purchase. Thank you Angie.
October 3, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Graham was helpful and knowledgeable
Graham was helpful and knowledgeable, nothing was too much trouble! Brought a rod and fishing gear for our daughter! Would go back again!!
October 4, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andrea has good knowledge
Served by Andrea when seeking a new walking boot.
Andrea was very helpful and demonstrated how tying laces appropriately and measuring your foot against the insoles could make a big difference to helping choose a comfortable walking boot. Here’s to many comfy hours of walking. Thanks Andrea.
September 30, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Pleasant, friendly staff
The time and effort of the very pleasant, helpful assistant, Andrea. The young lady on the till was also very friendly.
September 14, 2026
Reply from GO Outdoors - Kidderminster
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
Went to get some walking boots for my daughter who has moderate learning difficulties. Andrea was very helpful making sure the boots fitted well.
September 28, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful and no pressure purchase
Helpful and no pressure purchase - ended up buying two pairs of shoes rather than one that I went in for! Staff were relaxed but approachable. Andrea who served me was helpful, seemed to know the products to help me with my deliberations - and was patient, which should always be the case but we know it doesn’t happen everywhere we shop, thank you!
September 16, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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