GO Outdoors - Kidderminster Reviews 

4,557
•
TrustScore 5 out of 5

4.9

1 Frederick Road, DY11 7RA Kidderminster, GB

•

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Rated 5 out of 5 stars

A really lovely customer experience today at this store. Two shout outs to Edric and Blessem. Edric was very helpful in giving advice about walking shoes for my children. Could clearly tell he... See more

Company replied

Rated 5 out of 5 stars

Very helpful sales assistant Andrea who went out of her way to make the process of getting the right size of walking boots easy and comfortable. She also gave helpful tips that will be of lasting valu... See more

Company replied

Rated 4 out of 5 stars

Angie, a member of staff, was extremely helpful and gave some good advice on helping me choose which boots would be best for me as I was in between sizes. It's lovely to meet such friendly, knowledgea... See more

Company replied

Rated 5 out of 5 stars

Angie served us today and assisted my son to find the right walking boots we were spending a lot of money and she made sure to give us the right advice to get it absolutely right. She was friendly, ki... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Kidderminster

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 1 Frederick Road, DY11 7RA, Kidderminster, United Kingdom

  • 01562 549497

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,557)

36,823 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and no pressure purchase

Helpful and no pressure purchase - ended up buying two pairs of shoes rather than one that I went in for! Staff were relaxed but approachable. Andrea who served me was helpful, seemed to know the products to help me with my deliberations - and was patient, which should always be the case but we know it doesn’t happen everywhere we shop, thank you!

September 16, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Once more into Go Outdoors…

Once more into Go Outdoors Kidderminster, good and plentiful stock, great staff, who seem to go the "Extra Mile", especially Willow who served me to a pair of walking boots, and a pair of work boots, I then went on to buy an OEX work jacket,
Not bad at all,seeing as I was only browsing

September 26, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We went to go Outdoors as my daughter…

We went to go Outdoors as my daughter needed a lot of stuff for her DofE trip. The staff there were fantastic. They got me the manager Andrea as we were having an issue with my daughters App. She couldn't have been more helpful. She made sure the shoes my daughter needed were a perfect fit and made her test them out properly before choosing a pair. She gave us so much advice about what she needed for her expedition

September 25, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andrea was very knowledgeable and spent…

Andrea was very knowledgeable and spent a long time with me to ensure that I made the correct choice of walking shoes for the particular needs of my injured feet. I have just returned from a holiday walking over rough terrrain, they remained comfortable and supportive. Thanks Andrea

September 14, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Footware purchase

There was a great range of clothing and footwear at varied price points. I was assisted by Andrea who was knowledgeable and helpful in guiding my purchase decision. Would recommend.

September 23, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited G/O today to pick up a few bits…

Visited G/O today to pick up a few bits .. thought id have alook at some new walking trail boots /shoes .. great selection for every budget ! But what really helped was our store assistant Andrea.. nothing was to much trouble and her knowledge was so helpful got fitted properly which make all the difference and the checked my feet for insoles as I have high arches
. Who knew .. they even have technology to check, so left with new boots that really fit with the right insoles .. win win .. thanks again to Andrea cant wait to get in the mountains.

.

September 23, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service from Kaz.

I visited to buy some trail walking shoes. The range was amazing and across all price ranges.
Most importantly, Kaz was fantastic. She listened. Was polite and really knew her stuff across all the ranges available.
She was so patient and energetic, continually serving customers.
As asset to Go Outdoors. Thank you Kaz.

September 20, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Tracy

Fantastic service from Tracy. Like customer service used to be, patient, helpful and lovely. I’ll definitely be visiting again.

September 18, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from our assistant…

Excellent service from our assistant today helping my daughter with sizing her first pair of waking boots as she intends to start hiking. The assistant Andrea could not have been more helpful and accommodating.

September 16, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication, fantastic customer service

September 5, 2026
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andrea was amazing

Andrea was amazing, she was so helpful and knowledgeable helping my son choose some hiking boots. Thank you so much 😊 👏🏻

September 14, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Willow at the…

Great service from Willow at the branch. She was really helpful on the boots /shoes section... going beyond normal service... due to my asking for multiple different boots ... always smiling and happy to discuss her hiking experiences too.

Great asset to your store

September 12, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

I needed to return an item, and the staff were very polite and helpful. I was helped by Charlotte on the till and she was helpful and informative, she’s definitely a star!

September 12, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited today

Visited today, great selection & good service, thanks Jan

September 12, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Purchase of shoes…

We had wonderful service from Angie in the boot and shoe department.

September 11, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Angie for a pair of…

I was served by Angie for a pair of shoes, she was really helpful with sizing information and product knowledge thanks

September 11, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good service

Very good service , and quality products

August 31, 2026
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service provided at the store

Great service provided at the store. I went in for trail running shoes, the range in store was somewhat limited for the style/tread I was after. Angie from the shoe dept was very helpful and managed to find a perfect fit for my needs.

August 22, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly, helpful and knowledgeable members of staff.

I visited the store looking to be kitted out for an upcoming trip up Snowdon. There were staff about - smiling and approachable and ready to help - when you wanted it. Two young girls gave me good advice on what items of clothing I needed. I got to the till to be served by another friendly member of staff - Jan. Nothing too much trouble - didn't rush me. Renewed my membership for me. The experience was so good that I returned 2 days later to buy further purchases and was served by Jan again :-)

September 5, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andrea was really helpful & friendly…

Andrea was really helpful & friendly whilst we were looking to purchase a rucksack.
Thank you for your help great customer service.

September 7, 2026
Unprompted review
GO Outdoors - Kidderminster logo

Reply from GO Outdoors - Kidderminster

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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