I visited the store looking to be kitted out for an upcoming trip up Snowdon. There were staff about - smiling and approachable and ready to help - when you wanted it. Two young girls gave me good... See more
Company replied
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See what reviewers are saying
Looking to buy an electric bike called in on Sunday 26th July, asking the man in bike dept, what the different prices for the same bik were, I was told buy the cheapest. Called back in on Monday and P... See more
Company replied
Angie was incredibly helpful, patient and friendly when helping me choose walking boots. Gave great advice, no pressure at all, and made sure I got the right fit. Really lovely experience – thank you... See more
Company replied
My son went into the Kidderminster store looking for walking boots for his D of E.very helpful ladies including Angie and another lady whose first day it was in the shoe department.he tried on some w... See more
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Company details
About GO Outdoors - Kidderminster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 Frederick Road, DY11 7RA, Kidderminster, United Kingdom
- 01562 549497
4.9
Excellent
5K reviews
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good service
July 9, 2026
Reply from GO Outdoors - Kidderminster
We appreciate you taking the time to leave your review and are very pleased to hear that you are happy with the service received.
We do hope that we can be of assistance again in the near future.
Kind regards,
GO Outdoors Customer Care Team
Excellent variety of stock in an…
Excellent variety of stock in an uncluttered store at a price range to suit most people.
The staff are knowledgeable and very helpful particularly Jan at the Kidderminster store who was very patient with my wife when choosing walking trainers.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kidderminster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I order size 9 online went and pick it…
I order size 9 online went and pick it up in store I been given size 10 the staff in the till not very helpful and she telling me it’size 9 not size 10 I turn the footwear over and showed her saying size 10
July 9, 2026
Reply from GO Outdoors - Kidderminster
Thank you for taking the time to share your recent order experience.
We appreciate how frustrating it must have been to collect your order and then discover you had been given the wrong size, especially when your concern was not handled as helpfully as it should have been in store.
This is not the level of service we aim to provide, and we will ensure your feedback is shared with the relevant store management team for review.
We can see that a refund for the order has been issued back to the original payment method used on the order.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
SJ turned our in store experience around
For a quiet store, the team at this location were awfully busy. We actively had to go look for someone to get my potential size of boots from the back. As soon as we got help and the pair of boots (which were the wrong fit) she disappeared- even after she knew that the boots weren’t the right fit. We then had to look for help again…
Fortunately SJ, who doesn’t regularly work in the footwear area, was our saving grace. Helping me with trying on a range of brands to better gauge fit and ultimately advising me to try a pair of Scarpa leather boots (almost double the price of the boots I had been trying) but her opinion and help was hugely valued. She was so helpful with care guidance too. She did everything in her power to turn our experience around and won us over with her interest in our need for the purchase. The lady at checkout was brilliant too and super friendly.
Thank you SJ, you might not get commission but I hope you get a mention of appreciation or a voucher at the least!
(It would be a 5-star rating if it weren’t for the original lady who ‘helped’ us)
July 13, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Andrea for another excellent…
Thank you Andrea for another excellent service. ( trying out and buying x2 pairs of walking boots for my son and myself today)
July 13, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Huge shout out to Tess Tickle
Huge shout out to Tess Tickle! She was great at helping us at the till point it was so lovely to have a genuine chat and nothing seemed too much trouble. we managed to get two lovely camp chairs. Her service was exceptional thankyou tess!
July 13, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
First Time Fishing
Hi ya , visited your store in Kidderminster to hopefully purchase a fishing rod ? We spoke to Dave R (fishing ) he was great , very informative , answered all our queries and found us a rod and accessories within our budget , Very helpful and explainatory , Well Done Dave , keep up the good work , hou are a definate asset to the the team and a big thank uou
July 11, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service straight forward return
Great customer service.. ordered online and collection was straight forward for a garden umbrella.. unfortunately once home this item wasn't the material I had thought, so i returned to store 6 days later with no problems what so ever... and an instant refund into my account before I'd even left the shop! I would recommend just for the customer service and the efficient return process!
July 5, 2026
Reply from GO Outdoors - Kidderminster
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and advise
Just been to Kidderminster to pick up fishing essentials helped as always by Martin and Graham who give excellent service and advise.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Thank you Jan for serving me today
Thank you Jan for serving me today! really good experience and friendly staff got all the stuff I needed
July 11, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Really great experience and friendly…
Really great experience and friendly staff - served today by Jan! Thank you very much
July 11, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Chairbed - fantastic help from Dave R.
We were looking for a bed for camping and found some on the display we wanted to check. We were lucky to meet Dave R. Fishing who was more than patient with us (we were very undecided). He helped not only with his service but also some knowledge too and we ended up buying pretty comy bed. Thank you.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good service and value
July 10, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Served by Dave in fishing this evening…
Served by Dave in fishing this evening and he was very polite friendly and helpful. Always eager to help others! Would definitely recommend if your starting out fishing or need advice on catching!!
July 10, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Dave R Fishing helped us sort…
Dave R Fishing helped us sort everything for my sons Dofe at the Kidderminster store. Friendly and helpful. A pleasure.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great selection
Great selection. Just what I wanted and good prices. Friendly till service.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
I called in this morning looking for a…
I called in this morning looking for a camping table. The tables I was interested in where not on display. When a very impressive member of staff came to my rescue. Mr Dave R Fishing. He took his time and explained everything to me and took it out of the box to show me what it was like unfolded. A great asset to go outdoors. I bought the table on his demo and information. A brilliant table for my trailer tent. Thanks for your time and advice Dave. I highly recommend this store .
July 9, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Dave R was very helpful and provided…
Dave R was very helpful and provided advice on the fishing kit needed.
July 9, 2026
Unprompted review
Reply from GO Outdoors - Kidderminster
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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