Had to return some hiking shoes that had started falling apart after 6 months. Maria was extremely helpful. She patiently assisted us trying about 10 other pairs on. Instead of replacing we upgraded.... See more
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See what reviewers are saying
We visited the Kingston store enquiring about lightweight camping chairs, and we were shown quite a few by a staff member. He was incredibly knowledgeable and really helped us decide which ones. We've... See more
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I recently visited go outdoors Kingston and found all the staff extremely helpful ! I purchased walking boots amongst other items ! The boots were slightly tight ! So returned for bigger size ! T... See more
Company replied
Good value for exactly what we wanted, especially with a blue light card that supports all our emergency services and volunteers! Sacha and Shannon were really helpful and had the knowledge to help u... See more
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Company details
About GO Outdoors - Kingston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
3-5 Thames Street, KT1 1PH, Kingston upon Thames, United Kingdom
- 0208 102 0142
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Buying a good quality anorak
We went today to purchase a good quality anorak with thermal properties. We were lucky to find one that was the perfect fit. We went to pay and were served by Ilyas, who was very helpful and efficient. Lovely well stocked shop.
April 26, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Dale and Ilyas provided a great help in…
Dale and Ilyas provided a great help in choosing my daughters new walking shoes
April 26, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
So easy with click and collect made a click and collect and wowwas…
I made a click and collect and wow was it easy . Brought a sleeping bag for my granddaughter for her sleepover at school .
Sleeping bag was light enough for her to carry without moaning , but the quality was excellent. Come along way from when I had my first sleeping bag !!! Heavy and a bit lumpy!!!
April 18, 2026
Reply from GO Outdoors - Kingston
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Knowledgeable and friendly staff
I needed some gear for the Camino de Santiago, including trail running shoes and a backpack, and staff members Tiffany and Kieran were both very knowledgeable and willing to help. I highly recommend this shop for personalised advice and excellent customer service. The member discount is also well worth it.
April 25, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience
April 24, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great experience
Leau was very kind and thoughtful, thank you for the lovely service❤️
April 24, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
went in for sleeping abg - bought 2!
shop assistant in sleeping bag aisle very helpful and cashier Amy) efficient and helpful.
April 22, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I purchased a pair of walking shoes
I purchased a pair of walking shoes. Service and advice received from Robin was excellent. Thank you.
April 20, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great team
Really great team and it's clear they know their stuff. Robin was especially helpful and gave me lots of information on how to find which boots were right for me. The staff are really approachable.
April 20, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful staff
April 20, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service in store
Fantastic service in store. Really looked after us and our massive d of e kit list!
Dale was an expert with walking boots and really helpful, Riaran and Eleanor on the tills. 5 stars all round!
April 18, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I went to collect my order on Saturday…
I went to collect my order on Saturday 18-April but the staff were outside waiting for maintenance to open a faulty entrance door so I could not pick my order up when I needed it.
April 7, 2026
Reply from GO Outdoors - Kingston
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
They had exactly what I was looking for…
They had exactly what I was looking for instore and at a great price with my GoOutdoors member’s card. Great service from Eleanor on the till. Thank you!
April 18, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great range in store and great prices
Great range in store. With membership the prices are really good value. Can often find older models of discontinued items that you can’t find easily otherwise find.
April 11, 2026
Reply from GO Outdoors - Kingston
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Really helpful staff and found…
Really helpful staff and found everything we needed for a trip. This shop has been here many years and is still going strong.
Kieran was really helpful when we were stuck on what to choose, thank you
March 14, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Dale was very helpful in advising me…
Dale was very helpful in advising me about the range of walking boots on offer. Quick and polite service.
April 16, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Perfect walking poles
I was really pleased to find some walking poles that were ideal for my Camino walk in the summer. And the member price made them an even better buy!
April 15, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great service in the shoe department…
Great service in the shoe department from - thanks Iris!
January 25, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Really helpful knowledgeable staff……
Really helpful knowledgeable staff… helped me choose the best walking boots for my trip
March 20, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
George Michael was the most helpful…
George Michael was the most helpful young man helping me fine the right bike for me. Thank you
March 27, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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