Had to return some hiking shoes that had started falling apart after 6 months. Maria was extremely helpful. She patiently assisted us trying about 10 other pairs on. Instead of replacing we upgraded.... See more
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See what reviewers are saying
We visited the Kingston store enquiring about lightweight camping chairs, and we were shown quite a few by a staff member. He was incredibly knowledgeable and really helped us decide which ones. We've... See more
Company replied
I recently visited go outdoors Kingston and found all the staff extremely helpful ! I purchased walking boots amongst other items ! The boots were slightly tight ! So returned for bigger size ! T... See more
Company replied
Good value for exactly what we wanted, especially with a blue light card that supports all our emergency services and volunteers! Sacha and Shannon were really helpful and had the knowledge to help u... See more
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Company details
About GO Outdoors - Kingston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
3-5 Thames Street, KT1 1PH, Kingston upon Thames, United Kingdom
- 0208 102 0142
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent advice from Eleanor and Molly…
Excellent advice from Eleanor and Molly when we bought a posh rucksack at the Kingston upon Thames branch
April 7, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Returned a pair of Mendl walking shoes…
Returned a pair of Mendl walking shoes due to quality issues. Staff apologetic and replacement/change/refund offered immediately. Eleanor was very helpful.
Tried to find a replacement pair, Robin was very helpful.
Kingston is a great store, well stocked, good location, great team.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kingston
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service
Excellent quality of advice from Robin on walking boots for my daughter and great customer service with a smile at the frontdesk from Molly - thank you both!
March 30, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sascha was knowledgeable about the…
Sascha was knowledgeable about the products we were buying, very patient with all our questions and we felt confident we made the right decision on equipment which would have been more difficult otherwise
March 28, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff made easy
It was a easy shopping because of Eleanor who helped us to find the right stuff for hiking
March 21, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great store and Robin was awesome
Great store and Robin was awesome
Check out very friendly Amy was superb
March 18, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Staff very friendly and helpful and good teamwork
Staff very friendly and helpful. Took initiative to serve me at the till for returns. The staff worked well with each other to give me great customer service.
March 14, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great experience
Great experience. And great service from TIFF extremely helpful
March 14, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Tiffany was very helpful in the precise…
Tiffany was very helpful in the precise and varied information she gave on sleeping bag options and went a long way to helping us choose our items.
March 6, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We had visited the outdoor shop at…
We had visited the outdoor shop at Kingston and had been served by Dale who was a very friendly, professional and knowledgeable sale assistant. Great experience thanks
March 8, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Tiffany was very knowledgeable and…
Tiffany was very knowledgeable and helpful when looking for hiking shoes - thank you!
March 7, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GoOutdoors
We’ve always had a great experience at GoOutdoors, very helpful staff. A bike was assembled for us to try out Excellent service,
February 28, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I wanted to buy some new trekking boots…
I wanted to buy some new trekking boots as my others were worn. Dale was very helpful in suggesting types as I have wide feet. I bought a pair of Merrell boots which I hope will the job. The membership offer is very good value £5 yearly membership and 20% everything
March 6, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Visit to Kingston
Went to store looking for walking boots.
Dale the sales assistant found the size i needed,saw that my hands were full managing my partner in a wheelchair, took my purchase to the till and ensured I was okay negotiating the ramp down . Thank you Dale.
March 6, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Really helpful shoe sales assistant
Really helpful shoe sales assistant. Previously had a different shoe sales assistant who was equally helpful and knowledgeable. Would definitely get my next walking shoes from here!!
March 5, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent hiking gear!!
I recently visited the Go Outdoors in Kingston Upon Thames to upgrade my hiking gear and had a fantastic experience. The store is well organised, and the staff really know their stuff - special shout-out to the team (like Robin and Jessica) who are always available for expert advice on technical gear. I picked up a pair of Scarpa Rush TRK GTX boots and I also grabbed some Salomon Merino socks. If you are looking for high quality outdoor gear and staff who actually understand the technical specs, this is the place to go in Kingston. Great value with the Members Card too!
March 5, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Sacha was very helpfull.
March 5, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Dan was amazing
Dan was amazing! He helped my son to find the perfect walking shoes for the DofE. Thanks
March 4, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I went in for one of your oex bags the…
I went in for one of your oex bags the 70 l but a team member showed me to get the 80l for 10£ more.
March 1, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
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