I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... See more
Company replied
Location
Switch locationNew Street 17, LA1 1EG Lancaster, England, GB
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We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... See more
Company replied
Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much
Company replied
I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... See more
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Company details
About GO Outdoors - Lancaster (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New Street 17, LA1 1EG, Lancaster, England, United Kingdom
4.9
Excellent
218 reviews
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This company invites their customers to review, whether positive or negative
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My fav outdoor shop!
This has to be my fav outdoor shop. Thanks to the great service from Simon and Ehsan. They have great product knowledge and experience of the outdoors so they are great for purchases, advice and information. I can highly recommend this store.
March 4, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great to still have a store like this…
Great to still have a store like this on the high street. Good range of products and the staff were really friendly and helpful.
February 27, 2025
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Brilliant customer care from Simon
Brilliant customer care from Simon. Very knowledgable and helpful in a non pushy way. I’d definitely recommend this store.
March 4, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Being clueless about walking footwear I really appreciated Simon's help. He spent time explaining the different features to me so I could make an informed choice.
March 5, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I met Simon at the Lancaster branch…
I met Simon at the Lancaster branch today.Very good manners. Very easy to talk to. Very professional service from him .very helpful too.He set up my loyalty card for me too. Top bloke.i would recommend this shop to other people. Thanks for your help today,Simon👍
March 4, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great selection of outdoor kit and…
Great selection of outdoor kit and lovely assistance in store. Thank you 😊
March 1, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service
Taking the time to properly explain the product, very friendly. Good student discount too.
Simon and Michael were brilliant.
March 3, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly reasonably priced experience
Friendly service with top quality products.
Highly recommend the membership scheme £5 a year gives big discounts.
We will definitely return when we next need some outdoor clobber.
February 8, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Experience
Excellent customer service from Simon and Chinny, both chatty and cheerful - won’t hesitate to return
March 1, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Couldn’t be more helpful
Couldn’t be more helpful when my daughter was trying walking boots on. Fabulous customer service.
March 1, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fabulous customer service!
There was a great range of products and even better customer service from Simon and Michael! Very happy with my experience!
March 1, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Simon and Ehsan
Simon and Ehsan were fantastic, giving me great customer service even when they were just about to close as I rushed in to see if there were any suitable trousers... gave me good information and helped me with my purchase with great attitudes and a welcoming demeanour. Legends
February 28, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
15 percent off
You advertised 15percent of on line but the shop I use in Lancaster doesent do on line pick up. So I left it two days and then went into shop but couldn’t get the 15 percent as I was told Feb25 was just for one day. But then it appeared again a few days later. Not very good.
February 27, 2025
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful Advice.
Thank you Simon and your colleague today for a friendly welcome to the shop. You were very helpful, you provided knowledgeable and valuable advice. Very happy with our purchase, and really pleased to be able to use Go Outdoors without the longer trip to Preston.
Many thanks. JS
February 27, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very knowledgeable and very helpful
Very knowledgeable and very helpful. I am looking forward to putting the walking shoes I bought and the advice I received into action.
February 27, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful advice at the Lancaster store
Went to the Lancaster store looking for new walking boots. Ehsan helped me make the right choice some excellent advice on the best boots at correct cost. Also on how best to look after them to pre-long the life.
February 21, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Informed ,friendly advice From entering the shop,I was made to…
From entering the shop,I was made to feel welcome by the staff (Simon +Ehsan), They were both understood my needs for the type of item I was looking for. They gave me good advice on how to make my decision. Whilst I didn't buy anything on that occasion. Once I've made my decision, I will be pleased to return and make my purchase there.
February 21, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
An excellent shopping experience
Went in to purchase walking shoes and was unsure on sizing, fit etc. Simon was extremely knowledgeable and gave me excellent advice. All the staff were very friendly and helpful. Would not hesitate to visit again or recommend. Our thanks to Simon, Zaines and Ehsan.
February 18, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was served by Isaac in the Lancaster…
Was served by Isaac in the Lancaster store today.He was very helpful, friendly and knowledgeable and is a credit to your company.
February 22, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful service.
February 18, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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