We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... See more
Company replied
Location
Switch locationNew Street 17, LA1 1EG Lancaster, England, GB
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See what reviewers are saying
Seth gave me time to consider what I was looking for before offering additional support and information as I required it. He was courteous and proactive without being “pushy”. I found his product know... See more
Company replied
Walked in nervous with no clue about hiking but wanted some leather boots to add to my blue jean lumberjack aesthetic. A very nice and friendly man named Chinmaya greeted me as I walked in and when I... See more
Company replied
After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay... See more
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Company details
About GO Outdoors - Lancaster (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New Street 17, LA1 1EG, Lancaster, England, United Kingdom
4.9
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent customer service
Excellent customer service.
My local outdoor store (Lancaster) has recently become GoOutdoors. I went to buy Nikwax. The sales advisor P. Saal (I hope I spelt it correctly) helped me join, and even reminded me to use my Blue Light Card. He was so kind and cheerful I left feeling very positive about the rest of my day.
March 22, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great shop for DofE expedition kit
Really helpful getting our daughter setup for her first DofE expedition. Great advice and good value. Thank you!
March 20, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
No complaints, 5 star service
Ehsan and Simon both helped me pick a pair of walking boots today having no knowledge on the topic or what was best. They were super helpful and knowledgeable, couldn’t ask for much more! Sound guys .
March 18, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
First visit
Very helpful staff - surprised to find shop was now go outdoors (possibly needed promoting!)
March 13, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great service
March 15, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service & knowledge…
Excellent customer service & knowledge promoting special offers to enhance the shopping experience. I think the retail assistant was called Sana Zainab & she was brilliant!
March 14, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Simon and Zainab
They were very good hosts in the store and the service was very good. I got what I wanted to buy.
March 14, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Friendly experience
Went in today looking for a half-zip base-layer and found a great selection. Simon on the till was very helpful with signing me up for the Go Outdoors members club and with getting a further student discount
March 14, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Chinny & Simon both really helpful and…
Chinny & Simon both really helpful and friendly without being pushy, and the dog got an extra biscuit, we’re all happy!
March 8, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great help given by shop assistant…
Great help given by shop assistant Simon in choosing the right equipment for my requirements. Good knowledge of the pros and cons relating to different gear and helpful advice on preserving and looking after items purchased. Thanks again.
March 10, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff
Friendly staff, Simon and Chinny helped and advised as above and beyond expectations with an understanding of what my requirements were. Thanks guys
March 8, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
My fav outdoor shop!
This has to be my fav outdoor shop. Thanks to the great service from Simon and Ehsan. They have great product knowledge and experience of the outdoors so they are great for purchases, advice and information. I can highly recommend this store.
March 4, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great to still have a store like this…
Great to still have a store like this on the high street. Good range of products and the staff were really friendly and helpful.
February 27, 2025
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Brilliant customer care from Simon
Brilliant customer care from Simon. Very knowledgable and helpful in a non pushy way. I’d definitely recommend this store.
March 4, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Being clueless about walking footwear I really appreciated Simon's help. He spent time explaining the different features to me so I could make an informed choice.
March 5, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I met Simon at the Lancaster branch…
I met Simon at the Lancaster branch today.Very good manners. Very easy to talk to. Very professional service from him .very helpful too.He set up my loyalty card for me too. Top bloke.i would recommend this shop to other people. Thanks for your help today,Simon👍
March 4, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great selection of outdoor kit and…
Great selection of outdoor kit and lovely assistance in store. Thank you 😊
March 1, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service
Taking the time to properly explain the product, very friendly. Good student discount too.
Simon and Michael were brilliant.
March 3, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly reasonably priced experience
Friendly service with top quality products.
Highly recommend the membership scheme £5 a year gives big discounts.
We will definitely return when we next need some outdoor clobber.
February 8, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Experience
Excellent customer service from Simon and Chinny, both chatty and cheerful - won’t hesitate to return
March 1, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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