GO Outdoors - Lancaster (Express) Reviews 

Bought some hiking shoes in the Lancaster store. Served by Simon who was very helpful and friendly 😊

Bought a pair of walking boots assisted by Henry who was both knowledgeable and friendly. Very happy with the service provided.

We were buying for my son's DoE expedition. Chris was very helpful, patient and knowledgeable and we managed to get everything we needed

Great little shop with knowledgeable and helpful staff and a good selection of products for the size of the shop. I went in to ask about re-waterproofing my tent and Simon set me up with the products I needed and advised against ones that weren't required.

Simon helped me return a faulty product and gave me advice on other alternatives. Very helpful

Friendly, knowledgeable, consultative and professional, Chris helped me to quickly find the right pair of walking shoes for my upcoming holiday. Highly recommended!

Visited the Lancaster GO Outdoors Express store on 11/06/2026 and was served by Henry and Simon. Before visiting the store, I hadn’t had any prior experience buying camping gear and hadn’t really done any research online, so I wasn’t sure which would be the best gear for my specific needs and budget. However, when I visited the store last Thursday, Henry and Simon couldn’t have been more helpful. They were great in explaining the variations between the different products and their respective features, and which would be most suitable for my needs and budget. They even kindly provided a useful setup and packing down demonstration for some of the items that I had been unsure about, which gave me confidence in my purchase and was really helpful for when I used the gear whilst camping over the following weekend. Prior to visiting, due to it being a smaller ‘express’ store, I wasn’t sure whether it would have a sufficient range of products. However, I found that it had a solid selection, containing everything I needed- also including useful items which I hadn’t even thought about. During my visit, the staff were friendly, patient and knowledgeable. I would highly recommend visiting this store.

Fantastic service from Chinmaya. He was knowledgable, friendly and very patient!
Everything needed for my sons’ DofE expeditions was in stock and all reasonably priced.

Great service from Chris when I was choosing a backpack for work.

He was friendly, helpful, and took the time to talk through the different options without any pressure. His advice made it much easier to find the right backpack for what I needed.

Really pleased with both the backpack and the service. Thanks, Chris!

Great help, excellent quality and very good value for money. Deffo recommend

Fantastic service, the staff were very helpful and had a great wealth of knowledge.

Excellent service. Knowledgeable, knew the specifications of the shoes they stocked including what would suit me best( width, early bunions etc). Also relative waterproofness between brands and quality differences.
Thankyou Simon

I visited the Lancaster store today and was welcomed by Henry and Simon.
I needed to return an item which I'd bought in a different branch (which must be a bit annoying) and they were very helpful.
I then enquired about different product which they were also very pleased to help with. In my opinion both members of staff went above and beyond to provide great service and they made my shopping experience a pleasant one. I would highly recommend the Lancaster branch of Go Outdoors to anyone looking for outdoor gear at competitive prices.
Thank you

I went in to buy hiking boots for my next adventure and the staff gave great information on what boot and size I should get ended up with a nice pair of boots and good information

I’m from Holland and Simon and Henry made me feel very welcome,2 friendly and helpful men.

Simon and Henry were both very professional, knowledgeable and friendly and went the extra mile to find me the right boots. Thank you.

First of all can I say Lewis and Henry were working probably the hottest bank holiday of the year. They were in a good mood and helped me with my purchases would recommend class set of lads . So happy to have a go outdoors on my doorstep

Went to buy some equipment for camping, received expert advice and personalised recommendations. Always feel reassured that what I'm purchasing will be the right type/ quality, which is not the same experience as other shops or online. Thank you Simon and Henry for your advice and help.

Great customer service from this young man that served us today at the Lancaster Express store. Very polite & helpful.

Went to the Lancaster store to pick up my order and the gentleman who served us was polite and very helpful.