GO Outdoors - Lancaster (Express) Reviews 

228
•
TrustScore 5 out of 5

4.9

New Street 17, LA1 1EG Lancaster, England, GB

•

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Rated 5 out of 5 stars

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... See more

Company replied

Rated 5 out of 5 stars

Seth gave me time to consider what I was looking for before offering additional support and information as I required it. He was courteous and proactive without being “pushy”. I found his product know... See more

Company replied

Rated 5 out of 5 stars

Walked in nervous with no clue about hiking but wanted some leather boots to add to my blue jean lumberjack aesthetic. A very nice and friendly man named Chinmaya greeted me as I walked in and when I... See more

Company replied

Rated 5 out of 5 stars

After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Lancaster (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • New Street 17, LA1 1EG, Lancaster, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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4.9

All reviews

(228)

36,823 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service by Simon

April 30, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had an amazing experience as always got…

Had an amazing experience as always got so by Simon who was incredible his service and was so friendly and understood my needs in a tent as being the scout leader. I need something to affordable and hardware with plenty of space.

May 20, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Seriously knowledgable and super…

Seriously knowledgable and super helpful staff
Couldn’t have asked for better service

May 19, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful and nice staff

Really helpful and nice staff

May 19, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had a great experience at Go…

We had a great experience at Go Outdoors in Lancaster. Simon was extremely helpful and really friendly. We managed to get everything we needed for my daughter’s DofE expedition.

May 16, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff at Lancaster express…

Very helpful staff at Lancaster express branch.
Good price down jacket.
Thanks.

April 30, 2026
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served today by Simon he was sooo…

I was served today by Simon he was sooo helpful. He wasn't just trying to sell me the most expensive walking shoes in the shop but the ones that were right for me. He measured my feet to fit me the correct size and nothing was to much trouble. Couldn't have asked for any more. His knowledge on the product's was second to none. He even carried my bag down the stairs for me as I had a kettle bell inside and it was heavy. Service throughout was spot on and I would highly recommend Go Outdoors to anyone,

May 13, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

needed some walking shoes and advice…

needed some walking shoes and advice monday morning at 9 o clock was served by paul although he was on his own and busy opening up took the time to get me sorted brilliant service would highly recommend this shop

May 11, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

knowledgeable and friendly employees…

knowledgeable and friendly employees who listened to my requirements and got me exactly what I wanted. Thank you

May 9, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in last week wanted to buy a tech…

Went in last week wanted to buy a tech t shirt for work and holiday as im a barber . Simon recommended Moutain Tech was very happy with the product and quality and price. Would highly recommend to anyone and is cheaper than Monterex . Simon was class and really chatty

April 30, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Simon was great giving us advice on all…

Simon was great giving us advice on all sorts like what gear would work best for budget and scenario, and a guide of places to go. Would definitely recommend a visit to the shop.

May 5, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just been in go outdoors and served by…

Just been in go outdoors and served by Simon it’s nice to be served by somebody who has lots of knowledge. Very nice chap . Lancaster store. Thank you for your help.

May 4, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Simon again!

Was served by Simon again. Went in for a fleece n also needed new poles….this guys knowledge is brilliant n find his advice so helpful. We soon got onto the subject of boots as I’m looking for new ones….again he gave me advice which I didn’t know and opened up new possibilities for me I hadn’t thought about. Every time I see Simon I feel I’m getting the right gear for the right reasons.
So good to have someone who knows about outdoor activities and the gear they sell. Fantastic guy 👌👍

May 2, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

Very helpful guys lots of advice on everything you woukd like to know definitely recommend prices are low

May 1, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks to Simon for his footwear…

Thanks to Simon for his footwear advice. Really knowledgeable - really helpful. Can away with a great, good value pair of shoes.

April 30, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Simon was our sales person at Lancaster…

Simon was our sales person at Lancaster today, very helpful and knowledgeable with regard to all products. Friendly personality as have all the staff at Lancaster. Got everything I needed.👍

April 30, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Chris and Simon were great today

Chris and Simon were great today. They were professional, considerate, and so helpful. I was trying to order a coat today online (sale item) and the website would not recognise my membership number for the discounted price. However, they persevered with my ipad and tried to link everything together. But the WiFi kept playing up so they kindly wrote the relevant instructions for me to try again at home. Now if Go Outdoors re-instated the fantastic facility of order the item/s you wanted and they would be delivered to your store. It would of made my life easier and simpler rather than wasting my time on a very shoddy website, that seems to be increasingly difficult to navigate.
I'm sure online sales will be increasing but this could be even better if you brought back the personal touch of "Yes we can order that for you and you can pick it up here or have it delivered!"
Thank you once again for Chris and Simon's endeavours it was definitely 5 star treatment.

April 29, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boots

Simon was really helpful today when I was buying some walking boots and other kit. He had great advice and helped me save money with the membership. Thanks!

April 26, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the store today and whilst they…

Visited the store today and whilst they didn’t have exactly what I needed, Simon still offered really sound advice and a good chat. Top man, thank you.

April 26, 2026
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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