GO Outdoors - Lancaster (Express) Reviews 

Been in today and spoke to both Lewis and Simon. They were both really helpful and helped me choose the perfect jacket. Wish everywhere had customer service as good as this. You can really tell they care about what they do.

Great staff, Chris was very helpful. They keep you aware of best deals. Shops very well equipped.

Simon gave us expert advice on what hiking boots to get, and took his time to answer our questions, and great care to make sure they were the right fit. Great selection of high quality gear, and fantastic service!

Great retail experience at Lancaster, New Street Branch,due to Simon who was beyond helpful,interesting and product knowledge.What a refreshing change to have someone who was an all round retail guy,who delivered an excellent service to punter.We will be back,Sean and Chrissie

Chris was very helpful, and knew exactly what i was looking for

Great customer service from Simon! He was very knowledgeable about the boots I was buying and gave great advice, ended up with a very good pair after trying on a few.

As a newbie to walking i spoke to Simon for advice on my first pair of boots. His friendly approach and knowledge he gave to me was excellent. I've left 100% happy with the purchase I've made based on the information given. I will definitely be returning to this store for future purchases. Thank you!

Super experience at this store. Simon was very knowledge about footwear/boots and got me sorted easily with a great pair of waking boots. Store is in great location and full of really good products at great prices.

Excellent store! I was very satisfied with the service and overall experience. The atmosphere is pleasant, and everything is well organized and easy to navigate.
Special thanks to Simon and Paul — they were very friendly, attentive, and truly helped me with my choice. Thanks to them, everything went quickly and smoothly. I will definitely come back again and recommend this store to others!

10/10 service from Simon, spent over an hour with me making sure I had the right fit for the boots I was buying. Super pleased, would recommend 👍

This is a shout out and a big thank you to Simon and Lewis! They are very knowledgeable, helpful, friendly and patient. I’ve been turning up like a bad penny prepping for a trip and Simon has suffered me a few times and has been brilliant.

Excellent help & great customer service from Lewis & his colleague, Isaac today. Honest, trustworthy advice in choosing outdoor kit in Go Outdoors, Lancaster

Isaac was really helpful showing me how to use the compass I had bought and how to align it with the map.

Fantastic customer service and range. Simon really knows his stuff and was able to give a personal recommendation for the down jacket I was considering.

Visited a few weeks ago to get some walking shoes ready for a backpacking trip. Simon was excellent offering advice on the best type of shoe to get and I left happy with my purchase having been well informed on the product. Both the staff here when we visited were very friendly and happy to help us even when we arrived shortly before closing. The shop is smaller but still has a good selection of equipment and this means you usually get better service!

Simon had great product knowledge as well as a no pressure friend service approach. Credit to the store as I've found all their representatives.

All of my requirements were considered and I left with what I was looking for. I’m entirely happy with my purchases and the general disposition of the staff. This will be my first port of call for further outdoor gear.

Great store, fantastic product knowledge, cheerful, excellent customer experience.

Really helpful advice from Chris on walking boots and came away with a bonus pair of running shoes reduced in the sale!

Chris was very knowledgeable and helpful when shopping with my son. Chris went beyond my expectations and assisted me with making the right decision on my New tent and backpack. I really appreciated being treat well and provided with the assistance we needed. I don't often visit this Go outdoors, however because of the great interaction I will be sure to return again due to the service provided. Chris was patient, understanding and knowledgeable, we will visit this store again because of this.