We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... See more
Company replied
Location
Switch locationNew Street 17, LA1 1EG Lancaster, England, GB
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See what reviewers are saying
Seth gave me time to consider what I was looking for before offering additional support and information as I required it. He was courteous and proactive without being “pushy”. I found his product know... See more
Company replied
Walked in nervous with no clue about hiking but wanted some leather boots to add to my blue jean lumberjack aesthetic. A very nice and friendly man named Chinmaya greeted me as I walked in and when I... See more
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After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay... See more
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Company details
About GO Outdoors - Lancaster (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New Street 17, LA1 1EG, Lancaster, England, United Kingdom
4.9
Excellent
228 reviews
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Lancaster branch. Brilliant.
Nipped into the Lancaster branch today having forgotten to bring my walking trainers away with me. We were served by Henry, excellent service, good advice and brilliant product knowledge. As well as the obvious good value. Left with a cracking pair of Merrell shoes. Thanks Henry.
April 24, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Thanks Henry and Simon
April 24, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
thank you Simon & Henry
thank you Simon & Henry, very friendly and knowledgeable
April 23, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Expert and friendly experience
Visited Go Outdoors for the first time today and had a great sales experience with Simon who guided me expertly through the product choices. Would highly recommend and would definitely visit again.
April 22, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Chris was very helpful and thoughtful
Chris was very helpful and thoughtful. Great service.
April 18, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Delivery notification
I use Go outdoor products and always happy.
However this purchase, the purchase being fine. I had to chase up the order delivery and had it been delivered to the store.
I received an email that the order was being delivered to my local store and would receive an email or text to say it had been delivered. This, didn’t happen. Go outdoors are not cheap products. The least the company could do is notify customers more often as to how the order is progressing, where it is currently at, or at least notify the customer it has arrived at its destination as originally said.
April 10, 2026
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great staff
The staff, Simon, Henry & Lewis were very helpful and informative about Go Outdoors membership and the stock held in the shop. They're friendly and approachable too!
April 17, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Both Simon and Henry were extremely…
Both Simon and Henry were extremely helpful in helping me purchase and find the correct mountaineering boot for me, they both were very polite and sociable while being extremely knowledgeable and helpful regarding the product and its options as well giving me options for if the boot wasn’t right
April 16, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Lovely staff
All staff are very helpful and friendly. Went in to get some trousers and walking boots, Simon gave great advice and helped lots, made shopping as someone who doesn’t know much about outdoor wear much easier!
January 21, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Came in the store yesterday for help…
Came in the store yesterday for help with my ripped and broken tent, staff were really helpful in explaining what I need to fix the rip. Also advised about what pole they believed I would need to purchase to fix the lean on my tent. All were friendly and happy to have a conversation. Thank you Lewis, Simon and Chris.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Fantastic customer service!
Been in today and spoke to both Lewis and Simon. They were both really helpful and helped me choose the perfect jacket. Wish everywhere had customer service as good as this. You can really tell they care about what they do.
April 12, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great staff
Great staff, Chris was very helpful. They keep you aware of best deals. Shops very well equipped.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Simon gave us expert advice on boots
Simon gave us expert advice on what hiking boots to get, and took his time to answer our questions, and great care to make sure they were the right fit. Great selection of high quality gear, and fantastic service!
March 30, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great retail experience at Lancaster
Great retail experience at Lancaster, New Street Branch,due to Simon who was beyond helpful,interesting and product knowledge.What a refreshing change to have someone who was an all round retail guy,who delivered an excellent service to punter.We will be back,Sean and Chrissie
March 28, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Chris was very helpful
Chris was very helpful, and knew exactly what i was looking for
March 8, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service from Simon
Great customer service from Simon! He was very knowledgeable about the boots I was buying and gave great advice, ended up with a very good pair after trying on a few.
March 5, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service …
As a newbie to walking i spoke to Simon for advice on my first pair of boots. His friendly approach and knowledge he gave to me was excellent. I've left 100% happy with the purchase I've made based on the information given. I will definitely be returning to this store for future purchases. Thank you!
February 28, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Super experience at this store
Super experience at this store. Simon was very knowledge about footwear/boots and got me sorted easily with a great pair of waking boots. Store is in great location and full of really good products at great prices.
February 21, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent store
Excellent store! I was very satisfied with the service and overall experience. The atmosphere is pleasant, and everything is well organized and easy to navigate.
Special thanks to Simon and Paul — they were very friendly, attentive, and truly helped me with my choice. Thanks to them, everything went quickly and smoothly. I will definitely come back again and recommend this store to others!
February 26, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
10/10 service from Simon
10/10 service from Simon, spent over an hour with me making sure I had the right fit for the boots I was buying. Super pleased, would recommend 👍
February 23, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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