I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... See more
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Location
Switch locationNew Street 17, LA1 1EG Lancaster, England, GB
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See what reviewers are saying
Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much
Company replied
We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... See more
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I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... See more
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Company details
About GO Outdoors - Lancaster (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New Street 17, LA1 1EG, Lancaster, England, United Kingdom
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Friendly
I’m from Holland and Simon and Henry made me feel very welcome,2 friendly and helpful men.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Experienced friendy staff
Simon and Henry were both very professional, knowledgeable and friendly and went the extra mile to find me the right boots. Thank you.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
First of all can I say Lewis and Henry…
First of all can I say Lewis and Henry were working probably the hottest bank holiday of the year. They were in a good mood and helped me with my purchases would recommend class set of lads . So happy to have a go outdoors on my doorstep
May 25, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Personalised, expert advice and recommendations
Went to buy some equipment for camping, received expert advice and personalised recommendations. Always feel reassured that what I'm purchasing will be the right type/ quality, which is not the same experience as other shops or online. Thank you Simon and Henry for your advice and help.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great customer service from this young…
Great customer service from this young man that served us today at the Lancaster Express store. Very polite & helpful.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Went to the Lancaster store to pick up…
Went to the Lancaster store to pick up my order and the gentleman who served us was polite and very helpful.
May 8, 2026
Reply from GO Outdoors - Lancaster (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff. Simon showed range of products and gave advice for repairing a tear in our tent. Also bought a camping chair.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great advice from Simon
Great advice from Simon. I needed a bit of advice about hiking poles, which ones best suit me as looking online has left me stuck between a few options. Simon was happy to offer advice and I now feel comfortable in making my decision.. will 100% be purchasing.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Had a great experience
Had a great experience, went in to buy new walkingboots and was served by simon, who gave me great advice for the boots and other equipment that i might need
Would very much recommend to people
May 21, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service by Simon
April 30, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Had an amazing experience as always got…
Had an amazing experience as always got so by Simon who was incredible his service and was so friendly and understood my needs in a tent as being the scout leader. I need something to affordable and hardware with plenty of space.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Seriously knowledgable and super…
Seriously knowledgable and super helpful staff
Couldn’t have asked for better service
May 19, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lancaster (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We had a great experience at Go…
We had a great experience at Go Outdoors in Lancaster. Simon was extremely helpful and really friendly. We managed to get everything we needed for my daughter’s DofE expedition.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very helpful staff at Lancaster express…
Very helpful staff at Lancaster express branch.
Good price down jacket.
Thanks.
April 30, 2026
Reply from GO Outdoors - Lancaster (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served today by Simon he was sooo…
I was served today by Simon he was sooo helpful. He wasn't just trying to sell me the most expensive walking shoes in the shop but the ones that were right for me. He measured my feet to fit me the correct size and nothing was to much trouble. Couldn't have asked for any more. His knowledge on the product's was second to none. He even carried my bag down the stairs for me as I had a kettle bell inside and it was heavy. Service throughout was spot on and I would highly recommend Go Outdoors to anyone,
May 13, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
needed some walking shoes and advice…
needed some walking shoes and advice monday morning at 9 o clock was served by paul although he was on his own and busy opening up took the time to get me sorted brilliant service would highly recommend this shop
May 11, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
knowledgeable and friendly employees…
knowledgeable and friendly employees who listened to my requirements and got me exactly what I wanted. Thank you
May 9, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in last week wanted to buy a tech…
Went in last week wanted to buy a tech t shirt for work and holiday as im a barber . Simon recommended Moutain Tech was very happy with the product and quality and price. Would highly recommend to anyone and is cheaper than Monterex . Simon was class and really chatty
April 30, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Simon was great giving us advice on all…
Simon was great giving us advice on all sorts like what gear would work best for budget and scenario, and a guide of places to go. Would definitely recommend a visit to the shop.
May 5, 2026
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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