We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... See more
Company replied
Location
Switch locationNew Street 17, LA1 1EG Lancaster, England, GB
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Seth gave me time to consider what I was looking for before offering additional support and information as I required it. He was courteous and proactive without being “pushy”. I found his product know... See more
Company replied
Walked in nervous with no clue about hiking but wanted some leather boots to add to my blue jean lumberjack aesthetic. A very nice and friendly man named Chinmaya greeted me as I walked in and when I... See more
Company replied
After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay... See more
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Company details
About GO Outdoors - Lancaster (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New Street 17, LA1 1EG, Lancaster, England, United Kingdom
4.9
Excellent
228 reviews
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New boots
After trudging round Lancaster looking for a pair of walking boots my partner suggested go outdoors a great result not only I got fixed but my partner purchased a pair to! 👍 Abig thank you to Chinmay ( hope I’ve spelt that right ) a very helpfull young man thanks again now we are members 👍😁Bob&Sue
October 26, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lancaster (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Exchange
Went into the Lancaster store to try on another jacket as was unsure of the one I had bought in Ambleside. Both Isaac and Simon were so kind and helpful in assisting me with what to do.
I highly recommend this store as they were amazing. Very helpful indeed. I placed an order for a different jacket a size up and am awaiting its arrival. So 5 stars.
October 9, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amazing helpful Simon great store
We visited the go outdoors in Lancaster today and usually find walking boot shopping overwhelming!
We were greeted by Simon who was patient and knowledgeable and helped us to find the perfect shoes even though we tried on lots of pairs he was fantastic- we will definitely come back for his excellent service.
October 10, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Simon was extremely helpful in helping…
Simon was extremely helpful in helping me find the right walking boots to suit my wide feet, he's an absolute credit to his workplace and should be commended for going above and beyond! Fantastic customer service!
October 6, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Plenty of stock for a small store
Plenty of stock for a small store. .excellent staff very knowledgeable.
Discounts for members is excellent.
October 3, 2025
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I just called in looking.
I had called in to the shop, looking for a new waterproof jacket.
I could not make my mind up which one that I wanted.
Simon,the assistant asked if I needed any help.
I explained what I needed and he was very knowledgeable about the options.
He gave me help and advice about fabrics and layers.
I would definitely recommend this outlet.
October 3, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Isaac.
Great service from Isaac, went in with an idea of what I was looking for but unfortunately they don’t stock it in an Express Store. But came out having placed an order for an absolute bargain on line for delivery to my home.
October 2, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop
We didn’t know there was a Go Outdoors shop in Lancaster until we walked by and as we had shopped at another Go Outdoors shop in the past we popped in. We wanted jackets ready for the colder weather and found exactly what we were looking for in our size. With great help from Paul we also joined the club and got a great discount too. All in all it was a great experience. Thank you!
September 24, 2025
Reply from GO Outdoors - Lancaster (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Simon -Lancaster Branch
Simon -Lancaster Branch. Excellent product knowledge. Gave great advice on boot fitting. Polite. Pleasent.
September 12, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great Service
Popped into Lancaster store for a waterproof jacket
Simon was helpful very knowledgeable and went the extra mile with customer service
Can highly recommend
Thanks Simon
September 16, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Customer Service
Friendly & knowledgeable staff, excellent and helpful advice provided. Will definitely be back.
September 11, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I purchased online & collected it today…
I purchased online & collected it today from the Lancaster store.... I changed my mind & the staff Simon,Paul & Lewis were really helpful, I left with everything i was looking for. Nothing was to much trouble.
Thank You for going above & beyond.
September 10, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Both shop assistance Lewis and Simon…
Both shop assistance Lewis and Simon were very knowledgeable and helpful to me enabling me to purchase a item of clothing
September 9, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Wide fit womens walking shoes, helpful staff.
I was assisted by Simon to find some wide fit walking shoes. He was polite and helpful and very knowledgeable regarding shoes. He provided advice on cleaning and care of the shoes and also a coat I already own. Thank you Simon 😊
September 5, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very friendly and knowledgeable advice…
Very friendly and knowledgeable advice and guidance from Simon and Isaac.
September 4, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience
Isaac was really friendly and knowledgeable helping me choose my new walking boots. Great experience.
September 5, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Membership is a scam
The jacket we bought was "reduced by £30" to £179 by paying £5 membership. This is a con, as the same jacket is widely available online from other major retailers for £165 without any "memership".
I'll be VERY reluctant to use this retailer again.
August 29, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Waterproof coat
Friendly, knowledgeable staff. Explained how waterproofing works.
August 22, 2025
Unprompted review
Reply from GO Outdoors - Lancaster (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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