GO Outdoors - Lancaster (Express) Reviews 

218
TrustScore 5 out of 5

4.9

New Street 17, LA1 1EG Lancaster, England, GB


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Rated 5 out of 5 stars

I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... See more

Company replied

Rated 5 out of 5 stars

We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... See more

Company replied

Rated 5 out of 5 stars

Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much

Company replied

Rated 5 out of 5 stars

I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Lancaster (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • New Street 17, LA1 1EG, Lancaster, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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1-star

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4.9

All reviews

(218)

35,035 reviews in the last 12 months

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Rated 5 out of 5 stars

We use Lancaster Go Outdoors…

We use Lancaster Go Outdoors frequently, Simon and his colleagues are always extremely helpful, very knowledgeable about products and offer advice and recommendations for the benefit of the customer.
Very much appreciated and we will continue to recommend and use the store for the reasons above.
Well done and thank you.

July 11, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best go outdoors experience ever

Best go outdoors experience ever . Lovely compact tidy welcoming store.
The 2 members of staff on our visit 14th July were an absolute credit to the company. Both engaged in conversation , very helpful for what we were looking for , not pushy at all .
The young lad who served us was so polite and smiley and definitely seemed happy in his job which is a very rare occurance nowadays. His work colleague guided him through a few things with the till and explained the procedure with patience . It was a lovely experience , even though we only bought 2 water bottles .
I think the young man was called Chris x

July 14, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors Lancaster (5 Star)

Made a visit to Lancaster Go Outdoor Express to get some new walking goodies. The good lady needed some new walking shoes & I needed some T Shirts & socks for hiking. Simon the sales guy was extremely helpful, polite & knowledgeable as were the other members of his team. We got everything we needed at a great price. Not our first visit there & won't be our last. If you need outdoor gear and you are in Lancaster, give them a visit, sign up to Go Outdoors and save yourself some money. Keep up the good work guys!!.

July 1, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Simon was a superstar

Simon was a superstar, very knowledgeable about the products and guided me in the right direction.

June 27, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, Paul and Chimaya were brilliant and great customer service. Thank you for your help

June 21, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lower alpine sac

Isaac was very knowledgeable and helpful and not pushy, a good experience. I will return and recommend the store.

June 14, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just been to the store today and the…

Just been to the store today and the lads were fantastic! Helped me find what I was looking for. Excellent customer service with some good banter thrown in 😊 I hope go outdoors recognise what an asset these 2 lads are to the company. Thank you guys.... I left the store in a great mood and a cracking pair of boots and a few other things I needed . See you again soon.

June 10, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful

Helpful, pleasant staff in Lancaster shop. Good selection of products but a little pricey.

June 3, 2025
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Great staff . Very helpful. Good range of products with competitive prices

June 3, 2025
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul and Isaac were fantastic helping…

Paul and Isaac were fantastic helping me in-store today, their knowledge and advice was top notch and I am very grateful for what their share on hiking and camping equipment, fitting my new rucksack I bought, advising on an outer layer which I’ve just ordered online, aftercare of products, and even managing my Raynards. Super friendly and helpful, anmd extremely patient with me haha!! I will definitely be back even though it’s not my nearest store. Would 100% recommend.

June 3, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant Staff

The guys in the shop are really well informed when it comes to everything outdoors. They were super helpful when we were buying new walking shoes.

May 1, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Claylands Camping Trip (MAY25)

We was on a recent camping trip at Claylands in Garstang. Simon at the store in Lancaster was excellent in helping us with offers on items and gave my wife a discount as she is a volunteer with 4th Blackpool Scouts Group. We needed few extra bits for our camping trip. We saved £108.15 in discounts which really helped us out to keep our camping costs low.

May 19, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional Customer Service

I went in looking for a pair of hiking boots and received the most exceptional customer service from Simon. He was extremely knowledgeable on footwear and hiking, and went above and beyond to help my husband and I find the perfect boots. Ehsan was also very knowledgeable and friendly. Overall, the staff at this location are incredible and really provide customers with the best service possible. I would highly recommend this location to anyone who is looking for great products and advice on outdoor activities.

May 27, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ehsan was exceptionally helpful and…

Ehsan was exceptionally helpful and knowledgeable.

Great outdoors shop.

May 27, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Ehsan today!

Quick and easy to find what we need.
Sorted us our membership as well.
Great service from Ehsan !

Thank you for your help!

May 27, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff who were very knowledgeable and not at all pushy for a sale. I would definitely recommend them.

I was served by Ehsan initially. I went back to buy the footwear and was then served by Simon and China. All were friendly, had great knowledge and were helpful. It makes the whole process a lot easier, especially if you're indecisive!

May 26, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Today I purchased to order Salmon Trainers

Today I purchased to order and delivered to my home some Salmon walking shoes/trainer.
Simons knowledge in his trade was second there was nothing he didn't know. He was so polite and helpful and really made us feel at ease. A credit to your Lancaster store and a reason we will come back actually. Thank you for superb service today Simon

May 24, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Store was easy to find

Store was easy to find, staff were helpful and knowledgeable and very polite couldn't do enough they really went out of there way above and beyond, especially Simon who I think is a credit to your company.

May 19, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Called in Go Outdoors Lancaster to look…

Called in Go Outdoors Lancaster to look at some walking shoes but we're found to be dearer than other online suppliers. Issac said they would price match which they did. Very happy with the shoes and a good experience in that shop

May 22, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go-Outdoors Express Lancaster

Called into the new Go-Outdoors Expres in Lancaster and had a great experience. Server by a very helpful assistant Issac, who helped me choose a new backpack, water bladder and walking shoes for my upcomming Yorkshire 3 Peaks challenge.

May 3, 2025
Unprompted review
GO Outdoors - Lancaster (Express) logo

Reply from GO Outdoors - Lancaster (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

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