Excellent customer service from Ryan, helped us to choose the right tent and accessories. Also reminded us about the 120 minutes parking limit, which he sorted for us, it took a lot of deliberation... See more
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Attended the store to return an item and collect something ordered online. No staff at the collection point, then had to wait for them to log on. Upon returning the other item, there was very little... See more
Company replied
I went to buy a few items in preparation for a trip I'm taking shortly. All of the items were in stock. On buying the items, I had a couple of problems, Meena guided me through and sorted the proble... See more
Company replied
Dave in Loughborough store could not have been more helpful and friendly. We were looking for internal windsceen covers and he came out to van with us to try for size before buying. Saved a lot of ha... See more
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Company details
About GO Outdoors - Loughborough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Bishop Meadow Road, LE11 5RE, Loughbrough, United Kingdom
- 01509 273706
4.8
Excellent
3K reviews
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Easy to return item and speedy refund
Easy to return item and speedy refund, very helpful staff.
May 25, 2026
Reply from GO Outdoors - Loughborough
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Exceptional service from Henry
Went in to buy a large rucksack for DofE. Very wide range of options but top marks go to Henry who was extremely helpful and clearly very knowledgeable. Not only did he ensure that the rucksack fit properly and that we bought the right one, he gave us lots of tips and suggestions about the upcoming trip. All in all, he provided an excellent service.
May 31, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks to Emily and Kacey for being so…
Thanks to Emily and Kacey for being so helpful.
May 31, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and a friendly chap josh…
Very helpful and a friendly chap josh was 👍👍
May 24, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very welcoming and accomadating
Very welcoming and accomadating. Offered help with finding everything I needed for Download festival, with a smile. Excellent customer services and answered questions proffessionally and guided me along the way. Henry was very helpful. The woman on the till, I believe her name was Emily, welcomed me with a smile and was very accomadating. Will always go to Go Outdoors
May 22, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Missing adapter
Excellent service from John "from the back" found exactly what we needed 👏
May 27, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great service but AWFUL how hot it is in there for the workers
We were served by Meena and she was so pleasant and helpful, if I could give two reviews with one being 5* for her service I would but the shopping experience itself was awful with how unbelievably hot it was. I can’t understand how such a big company expects its employees to work in such a hot and stuffy environment. Props to her for still being so kind and friendly in such a suffocating environment.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thank you for taking the time to share your feedback.
We are really pleased to hear that Meena provided such a positive experience — I will be sure to pass on your kind comments to her, as I know they will be greatly appreciated.
However, we very sorry to hear about the conditions you experienced in store. We completely understand your concerns, and this is not the environment we want for either our customers or our colleagues.
Please be assured that your feedback has been noted and will be shared with the relevant teams for review.
Thank you again for highlighting this, and for recognising Meena’s excellent service despite the circumstances.
Kind regards
Go Outdoors Customer Care Team
Amazing online offers and member discounts
As a member you can get amazing savings. I bought online, then went to collections. Everything you need for camping and other essentials.
May 20, 2026
Reply from GO Outdoors - Loughborough
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Really recommend go outdoors in…
Really recommend go outdoors in Loughborough. Huge store, loads of choice & stock & good prices & the staff are friendly too. Henry & Josh were really helpful :)
May 27, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service from Meena
Excellent service from Meena, who was very helpful.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Rendered Useless.
Purchased replacement air tube for berghaus air 6 tent, the box had been opened and the valve removed rendering the replacement tube useless, as was on site camping this was a very bad experience.
May 16, 2026
Reply from GO Outdoors - Loughborough
Thank you for your feedback, we are sorry to hear about your experience. We completely understand how disappointing and inconvenient this must have been, especially whilst you were already on a camping trip and relying on the replacement part.
This is certainly not the standard we expect, and it’s very concerning to hear that the packaging had been opened and the valve removed. We will be raising this internally with the relevant team to ensure it’s investigated and doesn’t happen again.
We have reached out to you via the email address used on order to request further information to have this resolved.
Kind regards
Go Outdoors Customer Care Team
Visited the Loughborough store today…
Visited the Loughborough store today and I was served by Emily and she was very helpful and pleasant
May 25, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store for all my fishing needs
Great store for all my fishing needs. Not many fishing shops left around Leicester/loughborough. You need to advertise this more and you’ll catch a few more customers. Excellent customer service from Luke.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Luke was very helpful advising on…
Luke was very helpful advising on lightweight but durable trainers for gardening
May 24, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Got what I wanted, good staff
Got what I wanted. Luke was nice and professional. He was great, will definitely come back. :)
May 23, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very polite professional and efficient…
Very polite professional and efficient well done
May 17, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly and helpful staff
I love the expert knowledge you get in store and the staff are always very helpful. They always have just what you need. Meena served us today and quickly sorted out an issue with our card - she’s helped me out a few times now!
May 22, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Always approachable and friendly
Always approachable and friendly, the staff area great in helping you get what you need. Thank you
May 17, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Love this location!
Always clean, stocked and organised. Meena is a lovely server! Always chatty and smiling :)
May 4, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
First time at go outdoors I was…
First time at go outdoors I was pleasantly surprised how good it was excellent range and very helpful and pleasant staff
May 16, 2026
Unprompted review
Reply from GO Outdoors - Loughborough
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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