Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... See more
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See what reviewers are saying
great customer service from Harley, he found us exactly what we wanted in the correct size. All the staff were very helpful and we also got a Scouting discount! Will be back again.
Company replied
I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... See more
Company replied
Excellent customer service from Ggan. Found shoes to try on & promptly went back for larger sizes which ultimately identified the right pair for me. In the meantime had suggested an alternative shoe... See more
Company replied
Company details
About GO Outdoors - Macclesfield (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
45 Mill Street, SK11 6NE, Macclesfield, United Kingdom
- 01625 460197
4.9
Excellent
944 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Harley did a great job finding the…
Harley did a great job finding the right shoes for me.
July 18, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
great customer service from Harley
great customer service from Harley, he found us exactly what we wanted in the correct size. All the staff were very helpful and we also got a Scouting discount! Will be back again.
July 9, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great shop with an excellent selection.
Great shop with an excellent selection.
good discounts for members club.
Ethan was an excellent salesman. Thank you.
July 5, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff and service
Staff and service, Anders was really helpful and great to deal with
July 1, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Anders and everyone else sas so helpful…
Anders and everyone else sas so helpful in finding the correct walking sandals for me
July 1, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Fantastic employee
Great experience shopping with your employee today, she provided advice on correct shoes/socks and demonstrated how to fit my rucksack, she was all round very professional, knowledgeable and polite. She was called Chloe@macclesfield branch, Thanks 🙏
June 30, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service and lovely…
Great customer service and lovely staff, massive thank you to Chloe who was a major help offering lots of advice and support
June 28, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Helpfull staff.
Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service, staff checked that all was correct before I left shop. Happy customer. Thank you.
June 22, 2026
Reply from GO Outdoors - Macclesfield (Express)
Thank you for leaving us a 4 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Honest and helpful in-store and online.
May 29, 2026
Reply from GO Outdoors - Macclesfield (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Ethan was fantastic
Ethan approached me while I was looking very confused, helped me get my membership and get a whopping £64 discount.
Highly recommend this go outdoors, will definitely be back for more
June 19, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great shopping experience to find what…
Great shopping experience to find what I needed and more with Ethan's help. He talked me through a few recommended options and was able to make a good choice. Service quick and helpful staff.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Chloe gives the best customer experience.
Chloe was fabulous as always. Very knowledgable about products in store and always very helpful.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful and knowledgeable sales…
Helpful and knowledgeable sales assistant. Great product - head light
June 9, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good selection of coats despite being a…
Good selection of coats despite being a smaller store
Staff very helpful in assisting us to choose the right waterproof coat. Ethan was very knowledgable offering us a couple of alternatives before we bought one
June 9, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service from Ethan and…
Great customer service from Ethan and Chloe. Store is always set out well to navigate around the huge selection on offer. It was towards the end of store closing time and both staff still had the time to be engaging with me. Well done team 😀
June 5, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Ethan was really friendly and helpful…
Ethan was really friendly and helpful when I bought some walking boots, suggesting options for fit and suitability for different terrain.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly greeting as I walked in the…
Friendly greeting as I walked in the store.
Anders, who served me was pleasant and knowledgeable. He went upstairs to get the walking sandals I required. (It saved me climbing the stairs!) Very pleased with my purchase.
June 1, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Sif and Ethan
May 16, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I purchased my order on line
I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now. In the end up I spoke to the staff team I Macclesfield and explained what had happened. They immediately sorted it out and arranged for a refund to the amount I would have expected to pay using my membership card. The staff were very helpful. As a regular shopper there They are always helpful professional and courteous at all times. A great service .
May 20, 2026
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Ethan great customer service and upsell…
Ethan great customer service and upsell and saved me £20 asking for membership details 🤩🤩🤩🤩🤩
May 24, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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