GO Outdoors - Macclesfield (Express) Reviews 

961
TrustScore 5 out of 5

4.9

45 Mill Street, SK11 6NE Macclesfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff were really friendly and helpful even though rhe shop was so busy. It's great having Go Outdoors in Macclesfield, as we are local to the countryside it is useful to get your gear without h... See more

Company replied

Rated 5 out of 5 stars

I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... See more

Company replied

Rated 4 out of 5 stars

Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... See more

Company replied

Rated 4 out of 5 stars

I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Macclesfield (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 45 Mill Street, SK11 6NE, Macclesfield, United Kingdom

  • 01625 460197

4.9

Excellent

TrustScore 5 out of 5

961 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(961)

34,290 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service from Chloe

Outstanding service from Chloe. See went out of her way to find us boots. We were made to feel very welcome including our two dogs who were treated to free biccies. Chloe even put a few extra in our bag. Probably the nicest experience we’ve had in any shop for some time. Thank you

May 15, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent support

Ethan was amazing at giving advice about the products I wanted to buy. He was friendly, approachable, keen to help and make sure we got the right products. What an asset to the shop 💫

May 13, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff without being…

Friendly helpful staff without being pushy.

May 11, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service

I was having problems with the website so called the Macclesfield express branch to ask if they had some wellingtons in stock. They guy who answered the phone was very helpful and confirmed they had a size 10 in stock of the ones I wanted. I asked if he could put them aside for me and I would go in and purchase later that day. No problem he said. Very good service. When I went into store he remembered the call and promptly went to get them. Very polite. His name was Sif. Would recommend this store

May 6, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

SIF and ANDERS were very attentive, listened to what I was looking for and responded positively. I felt they gave me good honest advice. The store had a large rango of footwear. A great experience

May 6, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful service and local

Really helpful service by Sif, good prices, great it's local

May 5, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service as usual at this store...

Fantastic service as usual at this store, always willing to go the extra mile and very knowledgeable. Thank you for all your help! I hope this store never goes from our high street. Served by Ethan & Sif who are both fab.

May 4, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Ethan was extremely friendly and helped me to choose the best type of walking boots for me. He was knowledgeable and took time to explain the different types of soles and features.

April 29, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Good stock of products, knowledgable and helpful staff and a very good price.

April 17, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Went to buy a small rucksack for day hikes. Excellent advice from SIF who showed me several options and explained the pros and cons of options at various price points. No pressure to buy the most expensive option. I'm very happy with my purchase and will be back to buy new walking shoes soon!

April 25, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tricky rucksack

We found a rucksack. Very high design content but equally high skill to adjust correctly to a perfect fit. Anders showed interest without being untrusive and provided technical support to get a perfect fit of the rucksack ...no hard sell just great assistance. I now have exactly the rucksack I need.

April 27, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking Shoes

Was looking for some walking shoes and Ethan was extremely helpful in finding right size and colour even though it meant several trips to storeroom.
The service was excellent.

April 24, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful advice from Ethan

April 15, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Macc for a mack 😂😂

Had a day out in macc no intention of buying a new coat but the service of ethan so helpful brilliant salesperson
Would recommend 👍👍

April 15, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Left with just what we wanted

Ethan was very helpful and we left the shop with exactly what we wanted.

April 15, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good service

We were served by Anders. He was very helpful and friendly, with good knowledge of the hiking shoes we purchased. At a good price too! Thank you

April 13, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and informative

I was served by Chloe yesterday when I went to buy a pair of walking shoes.
She was helpful and informative without being pushy.
I am very happy with my purchase.

April 7, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful!

Ethan & Chloe at Macclesfield were extremely helpful and friendly!

April 6, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Help offered and time given

I was asked if I needed any help and when I responded that I wanted to try some jackets on, Ethan came over and offered help where needed, pointed out the mirror and gave advice regarding inner fleeces. The great thing was that he wasn't too pushy and gave me plenty of space to make up my own mind. He was very patient. Thanks, Ethan.

April 4, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service!

The service at the till today by Chloe was excellent. She sorted out a year's store membership, discount & part gift card payment for the boots & trousers I was purchasing with great patience. Happy customer!

April 4, 2026
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look