GO Outdoors - Macclesfield (Express) Reviews 

963
TrustScore 5 out of 5

4.9

45 Mill Street, SK11 6NE Macclesfield, GB


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Rated 5 out of 5 stars

We were served by Ethan at a recent visit to GoOutdoors. Everyone in this store is superb - knowledgeable and helpful, with a great sense of customer service. Ethan was no different and helped us with... See more

Company replied

Rated 5 out of 5 stars

The staff were really friendly and helpful even though rhe shop was so busy. It's great having Go Outdoors in Macclesfield, as we are local to the countryside it is useful to get your gear without h... See more

Company replied

Rated 5 out of 5 stars

I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... See more

Company replied

Rated 4 out of 5 stars

Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Macclesfield (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 45 Mill Street, SK11 6NE, Macclesfield, United Kingdom

  • 01625 460197

4.9

Excellent

TrustScore 5 out of 5

963 reviews

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4.9

All reviews

(963)

34,694 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection of footwear and great customer service

Called in today for some boots specifically with heel arch support and was given lots of help and advice on which would be good for me, I was extremely happy with the boots I purchased and extremely happy with the level of customer service I received while choosing them and from Steve at the checkout, thanks

August 20, 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camping Essentials / Ethan

Me and my girlfriend came in today to shop for essentials for Creamfields this week! Ethan was absolutely amazing showed us what we do and don’t need, went out of his way to show us certain products and his knowledge on things was top tier! Also get yourself a member’s card as we saved £88! Highly recommend.

August 20, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful and had very good knowledge of their stock. I came out with more than I went in for!

August 12, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shoes glorious shoes!

The GO Outdoors in Macc never fails to disappoint. Today I bought two pairs of walking shoes. Aaron provided helpful advice and most importantly the correctly sized footwear. Saved £36 with my GO discount card. Happy days!

August 13, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Aaron might be a top 5 employee ever

August 13, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All the staff were thoroughly helpful

All the staff were thoroughly helpful.
From advice about gear to trying things on.
We bought a rucksack for our daughter (who was not present) - they said it could be returned if not suitable.
Great little shop!

August 9, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was helped by Aaron

I was helped by Aaron, who helped me make sense of the rucksack options and spent a long time with me to work out which was the best for my needs. He was very patient and nothing was too much trouble. Fantastic service I will definitely visit again.

August 11, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors to the rescue.

Visited the Macclesfield store needing an urgent item.
I was served by a very friendly and efficient person.
My item was not in store but the employee ordered one for me to collect.
I received texts and emails giving up to date information on the progress of my order and duly collected it a couple of days later.

August 6, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Merrell walking boots

Sif gave me all the info I required, good knowledge of products. Nothing was too much trouble, found exactly what was required. A great experience.

August 10, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advice about walking boots and…

I needed advice about walking boots and tarsal tunnel problems with my feet. Asked Steve for help and he thoughtfully matched my feet to a good option in boots to help me.

August 6, 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional help from Anders - A credit to the team

I’d gone into GoOutdoors to buy some new boots and trousers, and Anders was absolutely fantastic. He had brilliant product knowledge and gave genuinely helpful advice without any pressure. What really stood out was how personal and authentic he was — he shared something from his own experience that made the whole interaction feel real and meaningful. They’re lucky to have someone like him on the team. A rare kind of customer service that sticks with you.

⭐️⭐️⭐️⭐️⭐️

August 7, 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

buying sunglasses for cycling

Looking for new wraparound sunglasses for cycling to replace a very old pair. For a small store they stock a very wide range of styles as well as several makes, and all were on special offer during our visit! The staff were helpful in advising best choices for my needs, and were happy to remove the security tag over the nose support, so that I could get a better feel for fit on my chosen pair before committing. They signed us up as members in order to get the best deal - all very quick and easy.

July 31, 2025
Unprompted review
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Reply from GO Outdoors - Macclesfield (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Staff willing to look for items I was…

Staff willing to look for items I was unable to find.
Unfortunately it wasn't in stock.

August 1, 2025
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Really friendly staff.

July 27, 2025
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful

Anders was helpful pointing out an offer I hadn't noticed. I came in for socks and left with much more cool stuff. All the staff were very friendly and helpful.

July 28, 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

What a great shopping experience today buying a Tilley hat. Anders and Sif were extremely friendly and helpful when i was trying on different sizes. Great knowledge and advice of the product. Highly recommend this store.

July 23, 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service.

Steve was very helpful and knowledgeable helping me choose the right rucksack for me, from a wide range. I'm pleased with my purchase.

July 22, 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steven was very helpful

Sales Assistant (Steven) was extremely helpful, had an in-depth knowledge of the products and gave us excellent advice. Purchased a pair of walking boots and a rucksack.

July 16, 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A great selection of products.

A great selection of products a very helpful sales assistant and we found what we were looking for. A bonus!

July 16, 2025
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Steve

I was served by Steve who was excellent, patient and explained my purchase well. Thanks.

July 15, 2025
Unprompted review
GO Outdoors - Macclesfield (Express) logo

Reply from GO Outdoors - Macclesfield (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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