I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... See more
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Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... See more
Company replied
I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... See more
Company replied
We were served by Ethan at a recent visit to GoOutdoors. Everyone in this store is superb - knowledgeable and helpful, with a great sense of customer service. Ethan was no different and helped us with... See more
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Company details
About GO Outdoors - Macclesfield (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
45 Mill Street, SK11 6NE, Macclesfield, United Kingdom
- 01625 460197
4.9
Excellent
971 reviews
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This company invites their customers to review, whether positive or negative
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Great service today in Macclesfield…
Great service today in Macclesfield from Danny and Sif. Will certainly come again.
March 11, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Went in just to look at boots for dog…
Went in just to look at boots for dog walking. Assistant Danny gave impartial good advise so I decided to purchase Berghaus Hillwalkers. Had Gore-twmex previously so know bought quality
Thanks Danny.
March 6, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
impressed with the level of customer service
I was really impressed with the level of customer service and how helpful the assistant was. She went out of her way to answer my questions about the DofE and photocopied me some information.
I will definitely be coming back and buying the equipment needed from here.
Thank you
February 28, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Went in to buy a camping stove
Went in to buy a camping stove. Anders explained all the different types and couldn’t have been more helpful. Have since used the stove which was ten out of ten.
February 23, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shoe purchase
Bought two pairs of approach shoes in the sale.
Anders was very helpful, taking the time to find the pair to the end of line shoe I wanted in their stockroom.
Exactly how shopping should be.
February 17, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Ggan
Excellent customer service from Ggan. Found shoes to try on & promptly went back for larger sizes which ultimately identified the right pair for me. In the meantime had suggested an alternative shoe which might accommodate my broad feet better. When it came to paying he drew my attention to the store discount card which for the cost of £5 gave me a £45 discount off the shoes. All this was dealt without any delay.
Peter
February 21, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Coat for Iceland TripI was looking specifically for a padded…
I was looking specifically for a padded coat for a trip to Iceland. The staff and in particular Ethan were helpful and to be candid patient. I had a series of questions that needed to be answered before I purchased my coat. Ethan’s knowledge was spot on.
February 15, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Danny was really helpful
Danny was really helpful. Knew his stuff. And a very nice man.
February 14, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
February visit
I found what I wanted. Staff were really informative and d helpful
February 12, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Staff were knowledgeable and got to…
Staff were knowledgeable and got to grip with my needs really quickly. Great sense of humour too. Merrell Accentur.
February 4, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent customer service Amy and Ethan
Excellent customer service Amy and Ethan also Ethan and Chloe for second purchase
January 24, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
The shop had what I wanted and in the right size for all 3 options. I was helped originally by Anders and later by Danny, both of whom were knowledgeable and helpful. And yes, I bought the shoes.
January 27, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ethan and Chloe great staff.
Ethan and Chloe very helpful and pleasant staff. I bought a great jacket on Ethan's recommendation.
Good all round job
Thanks
Lynn
January 25, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Macclesfield (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I visited the GO Outdoors Macclesfield…
I visited the GO Outdoors Macclesfield Express store recently and was really impressed. Even though it's a smaller high street location, they have a great selection. I was served by Anders, who was professional, helpful, and made the whole visit easy. It’s great to have such a helpful team right in town. Highly recommended!
January 20, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good product knowledge from Danny
Good product knowledge from Danny
January 27, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I was looking for walking shoes and the…
I was looking for walking shoes and the assistant,Sif ,was very helpful.
January 22, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Anders and Danny went beyond my…
Anders and Danny went beyond my expectations today. I had a pair of trousers for over a month before deciding they were too tight. They couldn't exchange them but they made sure to get me a refund. I always get such good service in Go Outdoors in Macclesfield
January 20, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Fleece - Purchase
This morning i bought a fleece, from the Macclesfield Go Express. Danny offered me some good advice on size etc….
He had good product knowledge.
I often use this store & always find the staff very pleasant & helpful.
Thanks, Rob Hotchen.
January 19, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Was buying new walking shoes
Was buying new walking shoes, the member of staff was amazing, so helpful, great advice and very welcoming to chat with. He definitely should have a reward for his dedication. His initials I think are SIF
January 16, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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