I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... See more
Company replied
I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... See more
Company replied
We were served by Ethan at a recent visit to GoOutdoors. Everyone in this store is superb - knowledgeable and helpful, with a great sense of customer service. Ethan was no different and helped us with... See more
Company replied
Company details
About GO Outdoors - Macclesfield (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
45 Mill Street, SK11 6NE, Macclesfield, United Kingdom
- 01625 460197
4.9
Excellent
971 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from Chloe and Anders
Chloe and Anders went above and beyond in terms of service and product knowledge. Went in to purchase new walking boots for my husband and myself and we had some great advice, nothing was too much trouble. Would highly recommend the store and team!!
January 13, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
Great shop. Amazing, helpful and knowledgeable staff.
December 19, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service by Chloe
Fantastic service by Chloe
Product knowledge great
She was helpful and happy on an early Sat morning
Helpful getting all the boots to try on and nothing was too much trouble excellent shop fantastic customer service
January 3, 2026
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very helpful service from Anders and…
Very helpful service from Anders and Danny and good range of stock
December 31, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Bought a few items from this store and…
Bought a few items from this store and was helped my a member of staff named Ethan, who took it upon himself to make sure I had everything I needed. Very helpful and I got what I went for each time.
December 29, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great experience with knowledgeable staff
Great experience with Steve who was very helpful and knowledgeable about the products available. I was looking for Merrell walking shoes and some socks and he went over and beyond to give me some sound advice. I'm thrilled with my purchase. Thank you
December 21, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Experienced advice from Sif helped us…
Experienced advice from Sif helped us choose most suitable present for our 14 year old scout granddaughter.
December 12, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service from Ethan
Excellent customer service from Ethan. He was very helpful, gave great advice and spent time making sure I got the right product.
November 25, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Joe was helpful.
December 15, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Ace shop with great ataff
Ethan and his colleague were super helpful, knowledgeable and friendly when I visited today, full of good advice and made me feel valued even though I was buying only a few pairs of socks. They have a great range of stuff for sale and saved me a 40-60 minute drive to the bigger shop in Stockport. Nice one Ethan and team, keep doing what you do so well 😀
December 10, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Joe & Ethan brilliant service at go…
Joe & Ethan brilliant service at go outdoors Macclesfield! I dont shop a lot for gear but I will return to this store if ever I need anything!
December 11, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Anders was very attentive and helpful…
Anders was very attentive and helpful in finding the shoes I was after. Would recommend the store for any hiking shopping.
December 9, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great Out door shop
Great Out door shop. Staff friendly and helpful, a special mention to Sif who was professional, polite and a great help in answering my questions and some very helpful advice. Thanks Sif !
December 7, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Expert advice
Steve provided expert and honest advice on waterproofs and jackets for cold weather to suit all budgets. Thank you!
Small store but has all the essentials.
November 15, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff always helpful
Staff always helpful - this time it was Steve !
November 26, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Always very knowledgeable
Always very knowledgeable, think it was SIF who served me and he was great.
November 28, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and fabulous advice.
Excellent service from very friendly staff. Brilliant advice offered and recommendations made. Fantastic experience overall.
November 24, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I visited the Macclesfield Go Outdoors…
I visited the Macclesfield Go Outdoors Store this afternoon, I am a regular loyal customer, and I always find all the staff to be excellent at customer service. Today I was attended to by Ethan as I was viewing walking shoes, he listened with interest to my requirements and advised me on a couple of options. He immediately informed me that he would go to the storeroom for my size in both options. At no time did I feel pressured or rushed and I found Ethan to be extremely knowledgeable. The service offered by Ethan was excellent and he offered an exceptional standard of service. I do hope you commend him for his efforts today.
November 25, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Polite and knwledgable staff
The staff at Macclesfield are very knowledgable and provided good advice for me to make an informed choice.
Thanks
November 18, 2025
Unprompted review
Reply from GO Outdoors - Macclesfield (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.