The shop always has what I need, and the service is friendly and speedy ! Was helped by Craig today - he was great ! It was, however, really hot in the shop - I would consider putting in air condit... See more
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I needed water proof walking boots and needed help . Deacon & another (more mature didn't get his name) assistants were great .I'm happy with advice about wearing boots in & I've got wha... See more
Company replied
Our family was looking for walking shoes for an upcoming trip. Ian was patient, helpful and kind. He gave helpful advice and also reminded us that we can enter our car registration in their portal whe... See more
Company replied
Visited Ancoats store rather than looking online to buy new hiking boots. Was given excellent advice and happy with my purchase, but disappointed there wasn't a ramp anymore to check the fit on a gra... See more
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Company details
About GO Outdoors - Manchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Urban Exchange, Upper Ancoats, M4 6DE, Manchester, United Kingdom
- 01614 700775
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good buying experience
Good buying experience Graig was very helpful in this matter
July 7, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The equipment indoors is brilliant and…
The equipment indoors is brilliant and the staff are so welcoming. Go outdoors are first class!!
July 31, 2026
Reply from GO Outdoors - Manchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
harrison amazing guy took me through…
harrison amazing guy took me through everything. Tents,chairs,mats literally everything. Craig at the till also very quick and helped me set up my membership.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Friendly store, excellent customer service
Really friendly store. Ian provided excellent customer service. He was friendly and patient whilst I tried on a lot of different shoes and gave me some great advice.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The shop always has what I need
The shop always has what I need, and the service is friendly and speedy ! Was helped by Craig today - he was great !
It was, however, really hot in the shop - I would consider putting in air conditioning, as it meant that I was reluctant to browse.
August 14, 2026
Unprompted review
Great service by Craig helped me look…
Great service by Craig helped me look about for my stuff great service 👍
August 14, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Craig is always super helpful and a…
Craig is always super helpful and a friendly face in the store. Only suggestion would be to sort out the AC, its roasting in there
August 13, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Camping
Its our first time camping so come to find some stuff, Greta service from will, was friendly and very helpful from start to finish. Will be coming back for sure
August 13, 2026
Unprompted review
Reply from GO Outdoors - Manchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Craig is a credit to this establishment…
Craig is a credit to this establishment . Would recommend this branch to anyone.
August 12, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Claudia and Joseph were absolutely…
Claudia and Joseph were absolutely amazing, showed me everything I needed and I was out of the shop in no time!!! Makes the place so welcoming and easy to come too :)
August 12, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Highly recommended!
July 27, 2026
Reply from GO Outdoors - Manchester
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Karl from the fishing dept was…
Karl from the fishing dept was absolutely superb, helped me out with what I needed to be come a fisherman.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Great products and service as always
I ordered my new bike online and chose store pickup. I was glad I did as Simon on bikes had built my bike, and helped me out massively taking it to and into my car, which was a great help as I had a toddler with me. Shout out to both Simon on Bikes and Lina on the tills. Great products, great prices and great service as always.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Everything is as it should be . No problems
Not had the tent up yet, haven’t had time but the chairs are of good quality and value for money .
July 28, 2026
Reply from GO Outdoors - Manchester
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Didn’t have all my order…
Didn’t have all my order and wasn’t informed until I got there, couldn’t get rest of my order in time before needing it for a trip. Was told no carry bags left in stock so had to carry it all out in my arms. Wasn’t great
August 4, 2026
Reply from GO Outdoors - Manchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Craig has served me twice and he’s so…
Craig has served me twice and he’s so lovely - amazing customer service.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Carmen at the store was very helpful…
Carmen at the store was very helpful and made the experience very easy
July 31, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Starting off beginner at hiking and…
Starting off beginner at hiking and camping, needed some advice on the best shoes and clothes to wear and Declan was brilliant! Helped so much and spent so much time with me getting the best stuff!
July 30, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
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