Harrison and Craig were especially kind to me, being so helpful directing me through the store and helping me check out with ease. I found exactly what i needed in under 15 minutes and both mentioned... See more
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See what reviewers are saying
Two of us visited today to get some new hiking shoes, and were served excellently by Ian. Super knowledgeable and helpful, and we left with exactly what we were after within 30 minutes. Thanks so much... See more
Company replied
Visited Ancoats store rather than looking online to buy new hiking boots. Was given excellent advice and happy with my purchase, but disappointed there wasn't a ramp anymore to check the fit on a gra... See more
Company replied
Great product good value. Staff and Customer service were very supportive when I had an issue with a delay with instore delivery.
Company replied
Company details
About GO Outdoors - Manchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Urban Exchange, Upper Ancoats, M4 6DE, Manchester, United Kingdom
- 01614 700775
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Satisfied customer
Visited Ancoats store rather than looking online to buy new hiking boots. Was given excellent advice and happy with my purchase, but disappointed there wasn't a ramp anymore to check the fit on a gradient. Has previously been a big help for such an expensive item. Also found the customer toilet surprisingly poor, no paper towels, broken drier, random broken stuff on the floor etc
July 5, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I was served by Joe and Andy and they…
I was served by Joe and Andy and they went above and beyond for me couldn’t off helped me anymore then they did defintely deserve the recognition
July 4, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Craig was so helpful today
Craig was so helpful today, had a great experience in store. Thank you!
July 4, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Craig was really helpful and friendly…
Craig was really helpful and friendly on our visit to go outdoors today. Thanks for your great service
July 4, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Whilst the service was ok
Whilst the service was ok, started to check out and the customer in front returned with a security tag on an item more than once after setting alarms off, staff member requested another member of staff who didn't appear which in turn in the confusion I was charged twice for one item at £8.50, I guess my own fault for not checking the receipt, I will shop there again just human error
July 4, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Ian and Graig served my husband and I…
Ian and Graig served my husband and I very well today. We went in for some hiking shoes and got a big discount with the membership. Thanks a lot! We were very happy customers!
July 4, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Karl was very helpful on fishing
July 3, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Nice staff
Craig is a nice staff and being very helpful to handle the return of products for me. The T-shirt is not in a good quality and the animal pattern faded asay after first time washing it, but I still like the who batch of products i bought from here
July 2, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I went to pick up 2 recliner chairs but…
I went to pick up 2 recliner chairs but when I got home the cushions were not with them. I had to ring the store and go back for them. A distinct inconvenience and not great service and not what I expect from GoOutdoors!
June 23, 2026
Reply from GO Outdoors - Manchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from Declan and Simon
Great service from Declan, Simon and the gents today - thank you for the help getting the roof box to the car!
Best wishes
June 30, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Simon was so helpful
Simon was extremely knowledgeable and helpful when we bought two bikes for my wife and me. We have a toddler and needed a kids seat and he explained the saftey systems, pros and cons of different bikes, and he found us a great fit for how we plan on using them. They offer free check-in tune up in the first 6 weeks which is good value.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Always my go-to for camping stuff
Visited Ancoats store to make a return (item wasn’t faulty, was just too big for my camping crate), and buy some new ice packs and fuel canisters. Was served by Craig, who was incredibly helpful with the return and recommended alternatives; and also didn’t laugh at me when I subsequently lost my house keys somewhere in the car park.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Always great!
Craig is fab - always so helpful and patient.
Store is great, super well stocked and easy to find what you need.
P.s. Craig is still fab.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Quick delivery and great prices with…
Quick delivery and great prices with membership card,staff are helpful and friendly in Manchester store
June 11, 2026
Reply from GO Outdoors - Manchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Craig was an amazing help collecting my…
Craig was an amazing help collecting my order! Life saver!
June 18, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Brilliant customer service
Brilliant customer service, really helpful and fast service.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Top notch customer service
Always love a trip to GoOutdoors, very easy shop and Craig on the tills was extra nice and welcoming, lovely bloke. Will be coming back.
June 14, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
It’s been a fantastic customers service…
It’s been a fantastic customers service we’ve been through
June 14, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
June 14, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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