GO Outdoors - Manchester Arndale Reviews 

436
TrustScore 5 out of 5

4.8

Unit 38, High Street - Manchester Arndale, M4 2HU Manchester, GB


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Rated 5 out of 5 stars

I had a really positive experience shopping in the Manchester Arndale store. Jane was incredibly helpful and friendly, especially when assisting me with my membership card and the members-only price... See more

Company replied

Rated 5 out of 5 stars

I went in with the purpose of finding the perfect pair of hiking shoes, Sophie ended up spending about an hour, painstakingly going over many different types and brands and fits. She has gone into inc... See more

Company replied

Rated 5 out of 5 stars

Amazing and friendly staff that goes above and beyond to help you seek what you need in Outdoors. Great service and recommendations, if you ever feel a bit lost in the products, the staff are more t... See more

Company replied

Rated 5 out of 5 stars

I enjoyed my visit on 2 occasions recently and was served by Rhianna to support me in purchasing x 2 pairs of walking sandals on two separate occasions. I was served by her again today and she was bri... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Manchester Arndale

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit 38, High Street - Manchester Arndale, M4 2HU, Manchester, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

436 reviews

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4.8

All reviews

(436)

36,151 reviews in the last 12 months

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Rated 5 out of 5 stars

Hiking Boots

Sophie was very knowledgeable and helpful with selecting hiking boots. Charlie W was polite and friendly at the till.

August 25, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant customer service at Outdoors Manchester Arndale!

I had a really positive experience shopping in the Manchester Arndale store. Jane was incredibly helpful and friendly, especially when assisting me with my membership card and the members-only price on the trainers I purchased. She took the time to make sure everything was sorted and made the whole experience easy and enjoyable.

Excellent customer service from Jane — she is a real credit to the team! Thank you! 😊

August 25, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful store

Wonderful store! We ran in late packing for our camping holiday and they were so so helpful and saved us so much money! Can not recommend them enough thank you ❤️

August 23, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful and friendly at the…

Really helpful and friendly at the checkout

August 23, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Aimee was so knowledgeable considering…

Aimee was so knowledgeable considering I know nothing about camp chairs.

August 23, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Aimee and her colleague were very…

Aimee and her colleague were very helpful. Very good customer service

August 23, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Best store assistant ever

I went in with the purpose of finding the perfect pair of hiking shoes, Sophie ended up spending about an hour, painstakingly going over many different types and brands and fits. She has gone into incredible detail on all of them and was incredibly helpful, very informative and has helped with everything we could possibly need. I never felt like I should have left a tip after visiting a shop before, thank you Sophie you did amazing. (They should absolutely give you a bonus/reward both.)

August 18, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sophie was incredibly helpful and…

Sophie was incredibly helpful and patient on our visit today, helping us find the perfect thing for our needs ☺️

August 18, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service.

Excellent service from Cleo who was very helpful and understanding when I needed to return a pair of sandals. No quibble and I soon had a refund and a replacement pair at the now cheaper price.

August 14, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Service from Emmanuel and amazing store deals.

I am visiting from the US and going to a camping festival, and Emmanuel was such an amazing help. He explained all the deals to me and helped me find where everything was. He was very kind and thoughtful and giving me suggestions of what would be the best items to get based on my trip. Great deals and service, thank you again!

August 12, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Cleo

Great service from Cleo. Very friendly and suggested the right walking trainers for me.

August 11, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sam did an amazing job

Sam did an amazing job, probably one of the best sales person I have come across in the recent times. She patiently explained everything, took time to genuinely answer all the questions and was very respectful to us. You should be proud of yourself if you are reading it. All the best Sam and thanks!

August 10, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The best customer service in Manchester

Really friendly and helpful staff who go out of their way to be helpful. In particular a shout out to Charlie W who took time to ask about my trip and checked that everything I had chosen was suitable. We also bonded over Palestine. Well done to whoever recruits staff for this store as they are all genuinely lovely. My ‘go to’ store now for anything outdoors - just for the fab staff

December 10, 2025
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing and friendly staff that goes by Emmanuel.

Amazing and friendly staff that goes above and beyond to help you seek what you need in Outdoors. Great service and recommendations, if you ever feel a bit lost in the products, the staff are more than welcome to assist, amazing experience overall.

Want to give a big thanks to Emmanuel for assisting me throughout my experience with GoOutdoors!

August 6, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First class service from Alfie .nothing…

First class service from Alfie .nothing was to much trouble very helpful well mannered young sales person.

August 2, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff

I’m a novice to hiking I went into your store was met with young chap Alfie he was so accommodating very helpful went into detail what I might need Credit to the company.

August 2, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service.

Brilliant. Was greeted at the door, then the assistant by the tills took my details and was back with me in 2 minutes with my tent. No hassle.

July 27, 2026
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great stock

Great stock, incredible assistance from Samantha on not only looking for the correct sized clothes but also the measurements!!!

August 1, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I enjoyed my visit on 2 occasions…

I enjoyed my visit on 2 occasions recently and was served by Rhianna to support me in purchasing x 2 pairs of walking sandals on two separate occasions. I was served by her again today and she was brilliant. Love her posh nails too. The pad that was working with her can't remember his name but he was brilliant too. Thank you. Love Maggie ❤️

August 1, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I received excellent customer service from Charlie W

I received excellent customer service from Charlie W at GO Outdoors Arndale. He was professional, polite, and very knowledgeable about the products. He took the time to compare the Eurohike rain cover with the item I originally asked about, explained the differences clearly, and even reminded me that I could receive a discount, which I really appreciated.

I'd had a long day at work and was quite tired, so his patience and helpful advice made choosing the right product much easier. Thanks to Charlie, I left confident that I'd made the right decision. A great example of friendly, knowledgeable customer service—thank you!

July 30, 2026
Unprompted review
GO Outdoors - Manchester Arndale logo

Reply from GO Outdoors - Manchester Arndale

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

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