I had a really positive experience shopping in the Manchester Arndale store. Jane was incredibly helpful and friendly, especially when assisting me with my membership card and the members-only price... See more
Company replied
Unit 38, High Street - Manchester Arndale, M4 2HU Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had a really positive experience shopping in the Manchester Arndale store. Jane was incredibly helpful and friendly, especially when assisting me with my membership card and the members-only price... See more
Company replied
I went in with the purpose of finding the perfect pair of hiking shoes, Sophie ended up spending about an hour, painstakingly going over many different types and brands and fits. She has gone into inc... See more
Company replied
Amazing and friendly staff that goes above and beyond to help you seek what you need in Outdoors. Great service and recommendations, if you ever feel a bit lost in the products, the staff are more t... See more
Company replied
I enjoyed my visit on 2 occasions recently and was served by Rhianna to support me in purchasing x 2 pairs of walking sandals on two separate occasions. I was served by her again today and she was bri... See more
Company replied
Written by the company
Written by the company

Unit 38, High Street - Manchester Arndale, M4 2HU, Manchester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophie was very knowledgeable and helpful with selecting hiking boots. Charlie W was polite and friendly at the till.

Reply from GO Outdoors - Manchester Arndale
I had a really positive experience shopping in the Manchester Arndale store. Jane was incredibly helpful and friendly, especially when assisting me with my membership card and the members-only price on the trainers I purchased. She took the time to make sure everything was sorted and made the whole experience easy and enjoyable.
Excellent customer service from Jane — she is a real credit to the team! Thank you! 😊

Reply from GO Outdoors - Manchester Arndale
Wonderful store! We ran in late packing for our camping holiday and they were so so helpful and saved us so much money! Can not recommend them enough thank you ❤️

Reply from GO Outdoors - Manchester Arndale
Really helpful and friendly at the checkout

Reply from GO Outdoors - Manchester Arndale
Aimee was so knowledgeable considering I know nothing about camp chairs.

Reply from GO Outdoors - Manchester Arndale
Aimee and her colleague were very helpful. Very good customer service

Reply from GO Outdoors - Manchester Arndale
I went in with the purpose of finding the perfect pair of hiking shoes, Sophie ended up spending about an hour, painstakingly going over many different types and brands and fits. She has gone into incredible detail on all of them and was incredibly helpful, very informative and has helped with everything we could possibly need. I never felt like I should have left a tip after visiting a shop before, thank you Sophie you did amazing. (They should absolutely give you a bonus/reward both.)

Reply from GO Outdoors - Manchester Arndale
Sophie was incredibly helpful and patient on our visit today, helping us find the perfect thing for our needs ☺️

Reply from GO Outdoors - Manchester Arndale
Excellent service from Cleo who was very helpful and understanding when I needed to return a pair of sandals. No quibble and I soon had a refund and a replacement pair at the now cheaper price.

Reply from GO Outdoors - Manchester Arndale
I am visiting from the US and going to a camping festival, and Emmanuel was such an amazing help. He explained all the deals to me and helped me find where everything was. He was very kind and thoughtful and giving me suggestions of what would be the best items to get based on my trip. Great deals and service, thank you again!

Reply from GO Outdoors - Manchester Arndale
Great service from Cleo. Very friendly and suggested the right walking trainers for me.

Reply from GO Outdoors - Manchester Arndale
Sam did an amazing job, probably one of the best sales person I have come across in the recent times. She patiently explained everything, took time to genuinely answer all the questions and was very respectful to us. You should be proud of yourself if you are reading it. All the best Sam and thanks!

Reply from GO Outdoors - Manchester Arndale
Really friendly and helpful staff who go out of their way to be helpful. In particular a shout out to Charlie W who took time to ask about my trip and checked that everything I had chosen was suitable. We also bonded over Palestine. Well done to whoever recruits staff for this store as they are all genuinely lovely. My ‘go to’ store now for anything outdoors - just for the fab staff

Reply from GO Outdoors - Manchester Arndale
Amazing and friendly staff that goes above and beyond to help you seek what you need in Outdoors. Great service and recommendations, if you ever feel a bit lost in the products, the staff are more than welcome to assist, amazing experience overall.
Want to give a big thanks to Emmanuel for assisting me throughout my experience with GoOutdoors!

Reply from GO Outdoors - Manchester Arndale
First class service from Alfie .nothing was to much trouble very helpful well mannered young sales person.

Reply from GO Outdoors - Manchester Arndale
I’m a novice to hiking I went into your store was met with young chap Alfie he was so accommodating very helpful went into detail what I might need Credit to the company.

Reply from GO Outdoors - Manchester Arndale
Brilliant. Was greeted at the door, then the assistant by the tills took my details and was back with me in 2 minutes with my tent. No hassle.

Reply from GO Outdoors - Manchester Arndale
Great stock, incredible assistance from Samantha on not only looking for the correct sized clothes but also the measurements!!!

Reply from GO Outdoors - Manchester Arndale
I enjoyed my visit on 2 occasions recently and was served by Rhianna to support me in purchasing x 2 pairs of walking sandals on two separate occasions. I was served by her again today and she was brilliant. Love her posh nails too. The pad that was working with her can't remember his name but he was brilliant too. Thank you. Love Maggie ❤️

Reply from GO Outdoors - Manchester Arndale
I received excellent customer service from Charlie W at GO Outdoors Arndale. He was professional, polite, and very knowledgeable about the products. He took the time to compare the Eurohike rain cover with the item I originally asked about, explained the differences clearly, and even reminded me that I could receive a discount, which I really appreciated.
I'd had a long day at work and was quite tired, so his patience and helpful advice made choosing the right product much easier. Thanks to Charlie, I left confident that I'd made the right decision. A great example of friendly, knowledgeable customer service—thank you!

Reply from GO Outdoors - Manchester Arndale
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.