this is a lovely tidy well equipped store even going into the shop a member of staff says hello . There always someone to ask if your looking for something. I was served by lovely AFSAH I asked if the... See more
Company replied
Location
Switch locationUnit 38, High Street - Manchester Arndale, M4 2HU Manchester, GB
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See what reviewers are saying
I was looking for a new rucksack, I'd been advised to try GoOutdoors. The selection was well laid out but I was concerned with capacity and versatility of materials I enquired to a couple of st... See more
Company replied
I received great customer service today at the Arndale store. A team member gave me access to the chabging rooms without any delay and Aimee served me on tills, she was engaging and interested in a fr... See more
Company replied
5/5 stars! I recently bought a pair of waterproof Merrell boots and had a wonderful shopping experience thanks to Samantha. She was incredibly helpful, patient, and made sure I found exactly what I ne... See more
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Company details
About GO Outdoors - Manchester Arndale
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 38, High Street - Manchester Arndale, M4 2HU, Manchester, United Kingdom
4.9
Excellent
449 reviews
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Excellent customer service!
Mimi gave excellent advice and was extremely pleasant. Thank you for your patience in answering all my questions 😊
July 18, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Hospitable staff
I was served by a really, friendly, amiable staff member Charlie W who was very helpful and hospitable.
July 6, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Charlie W was extremely helpful
Charlie W was extremely helpful, friendly and ......patient 😂 many thanks to him, we went home very pleased with our purchases.
Every staff member we came across during our visit was lovely and so helpful. We'd definitively o back there based on our experience.
The only disappointment during our visit was that there is only 1 changing room there and only one customer is permitted into it at a time, even if it's, as in our case, partners shopping together. As we were both trying on multiple items we caused a long wait for customers behind us.
July 7, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Amazing service this morning from…
Amazing service this morning from Charlie W and Sadiya, very helpful with getting my shoes and my members discount sorted. Would recommend them both as great staff
July 7, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester Arndale
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
He helped me sort out my bag packaging
He helped me sort out my bag packaging. Really cool lad!
July 5, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Charlie W what a fantastic and helpful…
Charlie W what a fantastic and helpful young man very knowledgeable and recognised a veteran with some discount
Many thanks Charlie
June 29, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service today
Great service today. Staff were very attentive and Louise was especially helpful, giving good advice on different brands of footwear I wanted to try. Very pleased with my purchase.
June 28, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
go outdoors great customer service by Sadiya
go outdoors, Manchester Arndale purchased me and the wife between us three pairs of Peter storm sandals
We were served by Sadiya she was absolutely brilliant. A real attribute to this Shop customer service is just so natural to her we was impressed at her
knowledge of the product and service going back and forth to stock room bringing sandals to try very helpful and pretty good price too and the quality with Peter storm is always very good
June 28, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great shop with very helpful staff
Great shop with very helpful staff. Louise in particular was incredibly patient and knowledgeable when providing me with details of different types of walking shoes. This allowed me to make an informed choice and I'm super happy with my purchase. Thank you so much Louise!
June 24, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Emma at Manchester was amazing thank…
Emma at Manchester was amazing thank you!
June 22, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester Arndale
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Louise was very helpful in sorting my…
Louise was very helpful in sorting my new sandals
June 21, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great Service
The service was excellent and also grabbed a bargain for the shoes I bought. Louise was great in helping me with the shoes I wanted her customer service and skills were top notch. 10/10
June 21, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I had experience with Afsah she was…
I had experience with Afsah she was really helpful ordered for me sleeping bag online thank you 🙏 happy my son loved it❤️
June 2, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Jane was very friendly and helpful.
Jane was very friendly and helpful.
Would have preferred more staff near the shoe area so that I could try on more pairs of shoes.
June 12, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by a gentleman called…
I was served by a gentleman called Emmanuel he had expectional customer service
June 12, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great Customer Service
They didn’t have everything I needed in rock but Charlie W was incredibly helpful and helped me find options nearby.
June 11, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Charlie and Afsah
Charlie and Afsah, what a great experience they did a fantastic job helping me and explaining everything I needed
June 11, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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