this is a lovely tidy well equipped store even going into the shop a member of staff says hello . There always someone to ask if your looking for something. I was served by lovely AFSAH I asked if the... See more
Company replied
Location
Switch locationUnit 38, High Street - Manchester Arndale, M4 2HU Manchester, GB
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See what reviewers are saying
I was looking for a new rucksack, I'd been advised to try GoOutdoors. The selection was well laid out but I was concerned with capacity and versatility of materials I enquired to a couple of st... See more
Company replied
I received great customer service today at the Arndale store. A team member gave me access to the chabging rooms without any delay and Aimee served me on tills, she was engaging and interested in a fr... See more
Company replied
5/5 stars! I recently bought a pair of waterproof Merrell boots and had a wonderful shopping experience thanks to Samantha. She was incredibly helpful, patient, and made sure I found exactly what I ne... See more
Company replied
Company details
About GO Outdoors - Manchester Arndale
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 38, High Street - Manchester Arndale, M4 2HU, Manchester, United Kingdom
4.9
Excellent
449 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I was served by Samantha today she was…
I was served by Samantha today she was a lovely girl, very helpful & sufficient :)
February 15, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great customer service.
I came into the store looking for a specific product and in a bit of a rush. Charlie W made himself readily available and was a great help and really friendly. I really appreciate that he took the time to talk to me about different products on offer and relating it to his own experience.
February 5, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Made a special trip to purchase an item…
Made a special trip to purchase an item only one of which was said to be avalable on line. However there was none on the rack, but the assistant was very helpful and found the item in the stock room.
February 3, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Knowledge about the product and helpful…
Knowledge about the product and helpful at checkout
January 30, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Ben was really helpful and got me the…
Ben was really helpful and got me the trainers I wanted.
January 17, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Good customer service
Helpful customer service and good knowledge/support provided by Ben instore
January 22, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Came here to buy a coat with my…
Came here to buy a coat with my colleague we found the coat in my size!! Perfect start then went and paid greeted by a lovely young lady named afsah I believe her name was she was lovely allowed us to keep t her bag behind the tills till our break time then we. Came back and collected it she was very polite and very smiley which we loved!!
Love seeing people like herself
Thanks for your lovely work you do
From Paris and Paul
January 20, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Thank you Adam!!!!!
We visited to buy new walking boots, my husband chose quickly but I was really struggling. ADAM passed on his way to his lunch break - put his lunch (and then hot coffee!!) down and spent a good 20 mins advising me, guiding me and entertaining us!! So very impressed with his focus on customer service and very pleased with my new boots - thank you Adam!! Just fabulous!!
January 15, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Callum provided excellent customer…
Callum provided excellent customer service service. He was knowledgeable, approachable and helpful
January 8, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great store
Great store, a lot of choice. Guy who helped us Emmanuel was really helpful, nothing was too much trouble, even though I tried on 4 pairs of boots. Will definitely be revisiting.
Thank you ⭐️⭐️⭐️⭐️⭐️
January 3, 2026
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Sam was really patient and helpful…
Sam was really patient and helpful thank you very much
December 26, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Love this shop
Amazing choice, great savings & Charlie W was very so helpful
December 24, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
We love Go Outdoors
We love Go Outdoors, great products, friendly staff and we were not disappointed. Great prices too!!
December 24, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Extremely helpful staff, especially Charlie W!
Great experience at Go Outdoors at the Arndale. All the staff were so friendly and helpful, and gave really useful advice. Charlie W on the till was especially helpful - guided me through the membership process, explained everything, and did it all with a smile at 7pm (I'd been at work all day and was ready to drop, so this was much appreciated!). Merry Christmas to all at the store 🎄
December 20, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Samantha customer service was top tier
December 19, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Aimee was very helpful and knowledgable…
Aimee was very helpful and knowledgable Thankyou!
December 21, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service (Charlie w)
Brilliant service (Charlie w), even checking if I had a student discount I didn't know about! :)
December 19, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Samantha was amazing
Samantha was amazing , very helpful as well as patience , she showed me me different coats , in the style I was looking for.
I purchased 2 coats.
December 18, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Samantha. Very helpful
I called in to GO OUTDOORS looking for a coat, had little idea of what I wanted. SAMANTHA, came over and help tremendously, she listened and took me to several coats to meet my needs, she was polite and professional.
I ended up purchasing two coats to a total of over £200
December 18, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Callum went above and beyond helping me…
Callum went above and beyond helping me pick a waterproof jacket and explaining the differences between different types and brands. 10 out 10 for customer service in regards to the service provided by Callum.
December 16, 2025
Unprompted review
Reply from GO Outdoors - Manchester Arndale
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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