Took my husband to try on some hiking shoes (@Ancoats) for his first ever mixed terrain hike abroad explaining that there was the multi terrain ramp he could use to test the shoes as he has issues w... See more
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Harrison and Craig were especially kind to me, being so helpful directing me through the store and helping me check out with ease. I found exactly what i needed in under 15 minutes and both mentioned... See more
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Two of us visited today to get some new hiking shoes, and were served excellently by Ian. Super knowledgeable and helpful, and we left with exactly what we were after within 30 minutes. Thanks so much... See more
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Visited Ancoats store rather than looking online to buy new hiking boots. Was given excellent advice and happy with my purchase, but disappointed there wasn't a ramp anymore to check the fit on a gra... See more
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Company details
About GO Outdoors - Manchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Urban Exchange, Upper Ancoats, M4 6DE, Manchester, United Kingdom
- 01614 700775
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from GO Outdoors - Manchester
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff with a smile
Go Outdoors are always so helpful and the staff go out of their way to make sure you have everything you need! Always prefer here to some of the other competitor stores - and the discount card is always brilliant for deals
May 27, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great staff
I asked a member of staff Craig for some advice and a product.
He had really good advice and knew exactly where anything I needed was.
Store is well laid out and easy to navigate.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Fishing tackle
I wanted to get into fishing but wasn’t to sure what I needed and where to start. I approached a member of staff called Karl who was more than happy to help, he made me feel at ease going through what I needed without breaking the bank! Really top customer from Karl and really showed his knowledge thanks again mate!
May 16, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good visit to Go Outdoors Manchester
Good visit to Go Outdoors Manchester. Paul was very helpful and served my husband well as he looked for sandals. Once chosen, Paul took the sandals to the checkout so that we didn’t have to carry them around. When I got to the checkout, Craig was ready with the sandals and the purchase was made quickly.
Both Paul and Craig were very friendly and they made this visit a delight.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
I was helped by Dylan to get a complete…
I was helped by Dylan to get a complete fishing setup and he give me a lot time and he’s knowledgeable about every aspect thank you will shop with him again
May 25, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Customer service…
I visited Go Outdoors looking for a tent and received absolutely excellent customer service from Jo. He went above and beyond to help me find the right tent, and nothing was too much trouble. Jo was very knowledgeable, polite, patient, and took the time to answer all my questions. He even helped carry my purchase to the car, which was really appreciated. A real credit to the store — thank you Jo!
May 24, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Joe in the store was extremely helpful
Joe in the store was extremely helpful, great customer service!
May 24, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent experience …
Visited the store today to browse for outdoor summer outfits. Wide choices of outdoor wears, nice collection. Got served very well by two enthusiastic staff members (Deacon and Leanne). Deacon provided with excellent customer service helping with getting membership card done. Thank you. 😊
May 23, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Richard was very helpful
Richard was very helpful, top customer service.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service great staff member Dylan
Great service great staff member Dylan, overall satisfied
May 23, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Craig was great help he explained…
Craig was great help he explained everything, the star of the show
May 22, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Great service from Ian
Great service from Ian, really helpful advice with boot fitting and no sales pressure
May 21, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A good experience at Go Outdoors
I think that I have got Klowdia's name right, apologies if not. We saw Klowdia and Craig, they were both very helpful. We left with two pairs of Brasher walking shoes and two pairs of Bridgedale light hiker socks. The store is enormous and very well stocked. Using the Discount Card is absolutely essential, we saved £83.00. We recommend it!
May 15, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Was served by Joe whilst looking for a…
Was served by Joe whilst looking for a camping stove. He was very informative, explained all my options and was very patient. Great service!
May 21, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Wake up Go Outdoors - it's 2026
Needed a footprint for my new Rydal400 tent. Out of stock online at GoOutdoors, Millets, Blacks etc.
Called 14 Go Outdoor stores as this company have no idea where stock is. The customer has to work it out for the them. All calls were sadly in vain. They had Rydal500 footprints so in anticipation of returning the 400 and buying a 500 instead I went to Manchester to see the 500. There was a 400 next door and in it unbelievably were the 400 footprints! The Manchester store was the first I had called! Clearly this company have no concern for customers or staff at all. But on the basis that each call took five minutes while a member of staff went to check then they are doing their bottom line no good either by wasting staff time. I can't think of one other retailer who can not identify stock in the closest branch to a customer. Wake up Go Outdoors it's 2026! Staff at the store were great & they must be so frustrated.
Update in reply to the response.
I'm sorry but there is absolutely no evidence or any stock visibility or location system. If there were one I'm sure staff would use it rather than run around the store looking aimlessly.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thank you for taking the time to share your detailed feedback.
We are sorry to hear about the difficulty you experienced trying to source a footprint for your Rydal 400 tent, and for the frustration caused by needing to contact multiple stores without success. We completely understand how disappointing this must have been, particularly when you later discovered the item was available at a store you had already contacted.
We strive to provide accurate stock visibility and a seamless experience for our customers, so it is disappointing to hear that this was not the case on this occasion.
We have contacted you via Trust Pilot for more information so that this can be looked into further.
Kind regards
Go Outdoors Customer Care Team
We will be back
Outstanding service from the staff at go outdoors Manchester. Lawrence, Carmen and Craig helped us out with everything.
May 18, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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