Took my husband to try on some hiking shoes (@Ancoats) for his first ever mixed terrain hike abroad explaining that there was the multi terrain ramp he could use to test the shoes as he has issues w... See more
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Harrison and Craig were especially kind to me, being so helpful directing me through the store and helping me check out with ease. I found exactly what i needed in under 15 minutes and both mentioned... See more
Company replied
Two of us visited today to get some new hiking shoes, and were served excellently by Ian. Super knowledgeable and helpful, and we left with exactly what we were after within 30 minutes. Thanks so much... See more
Company replied
Visited Ancoats store rather than looking online to buy new hiking boots. Was given excellent advice and happy with my purchase, but disappointed there wasn't a ramp anymore to check the fit on a gra... See more
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Company details
About GO Outdoors - Manchester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Urban Exchange, Upper Ancoats, M4 6DE, Manchester, United Kingdom
- 01614 700775
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Craig was very helpful
Craig was very helpful, supporting us in signing up to a membership and very friendly advice :) thank you
June 1, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great experience in store today
Great experience in store today. Fabulous service from Craig on the tills.
June 1, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Leanne was very helpful in helping me…
Leanne was very helpful in helping me to find the item I wanted.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Always a pleasure to visit
All the time I find what I need. Operatives are always helpful and respectful!
Thanks a lot Craig.
May 31, 2026
Unprompted review
Reply from GO Outdoors - Manchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great experience in the shop as always
Great experience in the shop as always, been served by Craig multiple times and his knowledge and craic is top notch.
May 29, 2026
Unprompted review
Reply from GO Outdoors - Manchester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Janet and Craig who served me wAs nice
Janet and Craig who served me wAs nice. Good place
May 31, 2026
Unprompted review
Great service
Joe, Simon & loz helped me out today brilliant service can’t thank them enough
May 31, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and friendly staff...
Very helpful and friendly staff despite the hot weather, which did affect 'some' shoppers....
Shout out to Ian & Meg who fetched & carried over ten pair of boots / walking shoes whilst I completed a few laps of the store finally leaving with two pairs.
Customer service didn't stop there because Craig assisted me in price matching knocking a few quid off my bill too.
Great effort; thank you for your help on a hot day 😀
May 30, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Extensive range and Great Customer Service
This particular branch was fantastic. Anything you need for your camping needs, you can find there. With a spectacular range of Tents, equipment, clothing and furniture. It is well worth buying the £5.00 membership to get exclusive discounts off your items. At this branch, the staff are extremely helpful and knowledgeable about their products. I wanted to give a special mention to Dylan (One of the floor staff) and Deacon (On the Tills), for their exemplary service and their help with setting us up on said membership and for helping us find and veiw the products that we were looking for. Also earlier today we bought a new tent, Dylan was on that shift, we had trouble getting out with our trolley of goods since the lift was out of order. But Dylan and another one of his colleagues helped us to carry our items to our car. Dylan, Deacon and the other colleague are to be commended for their customer service. All in all, a fantastic camping shop.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Harry…
Excellent customer service from Harry who guided me around the tent section giving brilliant service which resulted in my buying a tent sleeping bags and few other bits as a first time buyer! Lawrence on the tills was brilliant as well helping me sign up for my club member very friendly guy. As I went to the lift it was broken which wasn’t ideal and the store was hot as well which resulted in the lift being broken I believe. A man called Carl came over and helped me down the stairs with my products and loaded into my car all round customer service 100% and will be back for more products soon
Thank you
Lee
May 30, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service from Craig and the…
Excellent service from Craig and the helpful lady near the shoe section who was very knowledgeable about hiking boots
May 30, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful
Amina was very helpful in my search for more Cragghopper long-sleeved shirts. Her search of the storeroom failed to reveal further stock.
However full marks for trying.
The staff here are invariable very pleasant.
May 29, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Craig was Very polite
Craig was Very polite , helped in every way he could . Asked if I needed help carrying my purchase
May 29, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Dealt with a great guy at ancoats…
Dealt with a great guy at ancoats called karl very helpful and really friendly great bunch of guys top place to go
May 28, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic costume service from Craig
Fantastic costume service from Craig. Thank you for helping me 👍
May 25, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff with a smile
Go Outdoors are always so helpful and the staff go out of their way to make sure you have everything you need! Always prefer here to some of the other competitor stores - and the discount card is always brilliant for deals
May 27, 2026
Unprompted review
Reply from GO Outdoors - Manchester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Manchester
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
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