Disgusted that you're closing your Newcastle under Lyme branch. I was happy to just go direct to your shop and purchase without going online or having the trouble of going to your Hanley shop, which i... See more
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I went into the Newcastle u Lyme Go Outdoors for a specific gillet but unfortunately my size wasn’t in stock. However the lady and young man serving were good enough to offer me a suitable alternative... See more
Company replied
When choosing genuine outdoor clothing...we have a valuable store in our small town of Newcastle under lyme. I like to understand the latest tech in warm and weatherproof clothing and boots...bef... See more
Company replied
It was a pleasure shopping in this store today. Nothing is too much trouble for the staff who go the extra mile in making sure you make the correct purchase for yourself and great advice about the pro... See more
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Company details
About GO Outdoors - Newcastle-Under-Lyme (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
53 High Street, ST5 1PN, Newcastle-Under-Lyme, Staffordshire, United Kingdom
- 01782 956049
4.8
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very fine staff
Both members of staff on that day, especially Rachal, were very helpful, made sure we had what we needed, and got items for us that were not on the shop floor.
All in all a really good experience
January 11, 2024
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service today from the staff in…
Great service today from the staff in NUL. Click and collect worked a treat and very happy to see them on the High Street. We need to make sure that this store stays to keep people in the high street.
January 10, 2024
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good result again.
I went into the Newcastle u Lyme Go Outdoors for a specific gillet but unfortunately my size wasn’t in stock. However the lady and young man serving were good enough to offer me a suitable alternative that was actually better than the one I originally went in for. So once again I left the shop completely satisfied with both the goods and the staff interaction. Well done both you’re a credit to your company!
January 1, 2024
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The staff in store were so helpful and…
The staff in store were so helpful and very welcoming. I was served by Tom who ensured that I was getting the right product for my needs.
January 5, 2024
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Kitted out for Icelandic trip.
When choosing genuine outdoor clothing...we have a valuable store in our small town of Newcastle under lyme.
I like to understand the latest tech in warm and weatherproof clothing and boots...before spending good money!
Rachel the store manager was on hand to talk me through what I should be considering for an Icelandic trip... I settled on a 3 quarter length Peter Storm feather quilted coat in purple...and matching woollen knitted hat.
I didn't feel pressured to buy at all...I gladly took on her advise and was pleased with my purchase...especially with my members card discount and the extra 20% voucher off too 😀.
Thanks Rachel... shopping local is so important too.
January 5, 2024
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Jasmine was amazing
Jasmine was amazing. Only popped in and was amazed at the service skills received x thank you again!
January 3, 2024
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Fabulous store
Fabulous store. Rachel was so helpful & knowledgeable. Great amount stock & offers & got just what I needed
January 2, 2024
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Purchase of hiking boots - good experience
Tom was very knowledgeable which greatly helped in choosing hiking boots. Also a good salesman and pleasant with it. Tom is a credit to the shop.
December 28, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
It’s a good place to go good price
December 28, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great prices for members lots to choose…
Great prices for members lots to choose from
December 28, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi Jim.
Thankyou for taking the time to leave the review and give us 4 stars.
We are happy to see you are satisfied with the product range.
We do hope to see you shopping with us again soon.
Thanks, Sam, GO Outdoors Online Reviews Team.
New Walking Shoes
Went in for a new pair of walking shoes, Rachel was incredibly helpful, she let me try on a couple of pairs to insure I got the right style and comfort. I was happy with the advice she gave, in choosing the right pair for me. 👍
December 29, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpfully and very friendly staff
Helpfully and very friendly staff. Really good value and quality. I asked for a loyalty card and immediately saved £20 on a pair if super warm gloves.
December 27, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great head torch find
Shoutout to Rachel! She was super friendly and helped me get exactly what I needed within minutes! They’ve got some great deals on at the minute, and a range of options/prices for different budgets, would definitely recommend going in and asking for advice, the staff there will happily help you out ☺️
December 18, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
The sales staff went above and beyond…
The sales staff went above and beyond to help me with my order
December 15, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Found the whole experience excellent…
Found the whole experience excellent most impressed with the offers available for members. Will be back!! The
December 11, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Polite and friendly staff
November 23, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Kind staff helped me find new gloves…
Kind staff helped me find new gloves and had some good advice on keeping warm in winter.
November 29, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent in every way
Rachel, the manager of the shop in Newcastle-under-Lyme, was beyond brilliant. She was knowledgeable, helpful and made some very good suggestions. I came away with the perfect light waterproof jacket, all thanks to her.
Very grateful that we have this gem of a shop in our town !
November 15, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great visit to as usual
Great visit to as usual, staff always pleasant & helpful, nothing is too much trouble. Rachel was particularly helpful for me today in purchasing walking trousers.
October 23, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service
I visited the Newcastle-under-Lyme store with an online order query. Libby was fantastic and sorted the problem. Excellent customer service. The staff are always helpful and welcoming.
November 18, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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