Disgusted that you're closing your Newcastle under Lyme branch. I was happy to just go direct to your shop and purchase without going online or having the trouble of going to your Hanley shop, which i... See more
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See what reviewers are saying
I went into the Newcastle u Lyme Go Outdoors for a specific gillet but unfortunately my size wasn’t in stock. However the lady and young man serving were good enough to offer me a suitable alternative... See more
Company replied
When choosing genuine outdoor clothing...we have a valuable store in our small town of Newcastle under lyme. I like to understand the latest tech in warm and weatherproof clothing and boots...bef... See more
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It was a pleasure shopping in this store today. Nothing is too much trouble for the staff who go the extra mile in making sure you make the correct purchase for yourself and great advice about the pro... See more
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Company details
About GO Outdoors - Newcastle-Under-Lyme (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
53 High Street, ST5 1PN, Newcastle-Under-Lyme, Staffordshire, United Kingdom
- 01782 956049
4.8
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
It was a pleasure shopping in this…
It was a pleasure shopping in this store today. Nothing is too much trouble for the staff who go the extra mile in making sure you make the correct purchase for yourself and great advice about the product. Fantastic customer service that makes you feel really appreciated.
October 16, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful staff
Very pleasant, helpful staff in store today who not only advised me on the best purchase but also recommended offers to make my purchase more of a bargain! Very impressive.
October 16, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Liz and Sue to the rescue
Liz and Sue to the rescue
They really did everything they could to help me get all the gear I needed for my trip, offered a card that allows discounts for a mere £5 annually saved more using the card on my first purchases than if I'd left it out.
October 13, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Lady that served me was very helpful…
Lady that served me was very helpful and kind, first experience was great and helped me sign up to a membership.
October 2, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Really friendly staff
Really friendly staff. Libby went well above and beyond to help. Thank you!!
September 30, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Libby and all the staff were great
September 22, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Splendid service today
Splendid service today, lovely helpful staff, first class. Thanks
September 21, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Both ladies in the Newcastle store were…
Both ladies in the Newcastle store were both very helpful.
Will definitely call in again.
September 20, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Visited a few days ago and Amanda…
Visited a few days ago and Amanda helped me to find what I was looking for and offer advice on the best products to buy, a great experience, thank you!
September 18, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly staff and great deals to be had
Friendly staff. The store is an asset to the local area
September 16, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Personable Service
Popped in on Saturday to purchase some new walking boots, although the store is smaller than Festival Park, always find the service more personable and Rachel was more than attentive to my needs. Great Service
September 16, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience
Pleasant, helpful staff. Rachael was a great help!
September 16, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great range, great service
Visited on Monday and was looking for a coat for a walk tomorrow as the great British weather is back. Had great service from Rachel who took the time to go thru loads of alternatives and made some useful suggestions.
September 11, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Everything you need for outdoor adventure!
Website so easy to navigate with loads of helpful advice and information for camping, trekking, hiking. High quality tents to essential items at bargain prices.
August 14, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service very helpful
Great customer service very helpful. Thank you
August 19, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff which were very helpful…
Friendly staff which were very helpful in selling me a own brand of walking boots with a great discount. I will be using your shops again.
July 26, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
the click and collect i used was…easier said & done.
the click and collect i used was reasonably quick in response. easy enough to look on line, then it was just a matter of waiting for text to travel and collect.
the newcastle under lyme branch was easy enough to find and staff where helpful.
July 22, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Friendly and professional staff
After seeking advice regarding walking boots, I purchased some boots. Advice was very good from Rachel who was friendly and professional. Staff all appear knowledgeable and I couldn't have asked for more.
July 17, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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