Disgusted that you're closing your Newcastle under Lyme branch. I was happy to just go direct to your shop and purchase without going online or having the trouble of going to your Hanley shop, which i... See more
Company replied
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See what reviewers are saying
I went into the Newcastle u Lyme Go Outdoors for a specific gillet but unfortunately my size wasn’t in stock. However the lady and young man serving were good enough to offer me a suitable alternative... See more
Company replied
When choosing genuine outdoor clothing...we have a valuable store in our small town of Newcastle under lyme. I like to understand the latest tech in warm and weatherproof clothing and boots...bef... See more
Company replied
It was a pleasure shopping in this store today. Nothing is too much trouble for the staff who go the extra mile in making sure you make the correct purchase for yourself and great advice about the pro... See more
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Company details
About GO Outdoors - Newcastle-Under-Lyme (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
53 High Street, ST5 1PN, Newcastle-Under-Lyme, Staffordshire, United Kingdom
- 01782 956049
4.8
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and lovely staff helped me…
Very helpful and lovely staff helped me with some walking socks as I am doing a charity walk in 2 weeks
July 8, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Quick and friendly service.
The helpfulness of the staff member that served us.
June 24, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The Staff where a pleasant experience extremely helpful and…
The Staff where extremely helpful and patient as I had a back problem+ I ended up buying 2 items instead of 1
Thank you Newcastle under Lyme store 😊
June 21, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service and friendly stuff well…
Great service and friendly stuff well done 👍
June 17, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
A helpful member of staff when looking…
A helpful member of staff when looking for walking shoes, not pushy and down to earth, friendly.
June 13, 2023
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful and friendly
June 13, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
GO Outdoots Extreme
Pleasant and welcoming staff. GREAT to see this store in town.
June 12, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service.
Great service. Staff helpful and friendly. We were able to get what we needed. I am happy to continue shopping here in the future.
June 10, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent staff
We bought some walking boots for me and my husband. Excellent staff. Thank you Owen for all your help
June 2, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Friendly, helpful staff and a good shop
Recently changed from a millets to a go-outdoors, but I'm glad to see the friendly and helpful staff haven't changed. They have a decent range of walking and camping equipment in stock to keep supplies topped up after a trip, as well as a good range of clothing and bags.
May 23, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Very friendly and helpful staff.
May 6, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Nothing too much trouble for the girls…
Nothing too much trouble for the girls at Go Outdoors Newcastle, so helpful, will definitely be back.
May 5, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store and very local is fantastic!
May 5, 2023
Unprompted review
Reply from GO Outdoors - Newcastle-Under-Lyme (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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