Ordered a tent online click and collect. When I collected the tent the bag looked worn and not new. So I opened it and it had been used and repacked. Was told it had been put in the wrong section and... See more
Company replied
Location
Switch locationTowcester Road 18-20, St James Retail Park, NN1 1EE Northampton, England, GB
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See what reviewers are saying
Barry was excellent, very knowledgeable. Gave great advice and also reminded the checkout staff to ask, as we have a DofE card, which we had forgotten.
Company replied
Really lovely staff. I came in with my husband looking for new waterproof jackets and Abbie showed us around the different waterproofs and guided us on the best ones for our needs. I have visited... See more
Company replied
We found the prices really competitive and the range of products available was also really convenient. Callum couldn't have been more helpful. He personally showed us everything we needed and was very... See more
Company replied
Company details
About GO Outdoors - Northampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Towcester Road 18-20, St James Retail Park, NN1 1EE, Northampton, England, United Kingdom
4.8
Excellent
336 reviews
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Staff really friendly and helpful
Staff really friendly and helpful . Everything you could need under one roof for camping , cycling , hiking , fishing , summer clothing , winter clothing etc . And get the £5 club card . The savings you could make are ridiculous .
Highly recommend this store .
March 11, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Knowledgeable and helpful staff (Jess)…
Knowledgeable and helpful staff (Jess) friendly, good prices and good selection of equipment/clothing
March 8, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Exceptional service from Milly on the…
Exceptional service from Milly on the tills. Milly was very positive and smiley when serving me the tills, she is a great staff member in this new store and was so polite and welcoming!
February 21, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Milly was fabulous
Milly fabulous serving me on the tills, she was very kind and polite. She was also very knowledgeable on the products in the store and helped me find exactly what I was looking for. This store is a brilliant addition to Northampton to meet all types of outdoor needs with lovely staff members!
February 22, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Nice new store with good staff
Very helpful staff, Hannah was really good and helped me find what i needed!
nice modern store
March 2, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Awesome Hannah
Went in today to buy some walking shoes for my upcoming trip to Edinburgh.
Hannah came to our assistance and helped answer all my questions and was more than happy to go the extra mile for me.
It can be quite difficult for to try and find shoes my size, let alone ones that fit well! Hannah was an absolute dream, offering many solutions with a smile on her face the whole time.
Really appreciate the time she spent with us to make sure we were completely happy with our purchase. Left with some good walking boots and will be returning for the trail running shoes Hannah also helped me find later on!!
Hannahs knowledge, kindness and humour made a frustrating shoe shop a breeze. Thanks Hannah :)
March 1, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Hannah was very knowledgeable and…
Hannah was very knowledgeable and helpful, was greatly appreciated
March 1, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service
Milly who served us at the till was extremely helpful and polite and an asset to the store.
February 22, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
a very well-stocked shop
February 14, 2026
Reply from GO Outdoors - Northampton
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Nice and helpful staff welcomed when…
Nice and helpful staff welcomed when walking in. Hannah was nice and helpful on.the till so thank you
February 28, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Northampton
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
I visited your store yesterday to purchase camping gear for an upcoming trip, and I wanted to share how helpful one of your employees, Euella, was. She provided detailed information about your products and made sure I felt confident in my selections. She was delightful, friendly, and truly enhanced my shopping experience.
February 22, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from staff (Nathan)…
The member of staff I spoke to (Nathan) was extremely helpful and patient. He was able to provide guidance and knowledge which resulted in me purchasing a tent.
Great service by Nathan!
February 23, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Euella
Nothing was too much trouble for Euella, she was so pleasant and did everything she could to help me choose and make my purchase which I’m very pleased with.
Many thanks Euella.
February 22, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
The whole staff were friendly and…
The whole staff were friendly and helpful. Milly was very helpful in signing me up to a members card!
February 22, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Milly was excellent serving me on the…
Milly was excellent serving me on the tills, she was very kind and patient. Brilliant store,I will be returning to purchase more items soon.
February 21, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff were very helpful
Staff were very helpful, Milly was great and helped me find exactly what I was looking for.
February 21, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Euela was a great help in the store
Euela was a great help in the store, she took some time to talk me through Hiking shoes as it was my first time. She was really friendly and easy to talk to
February 21, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
A welcome addition to Northampton
A welcome addition to Northampton, this store is bright and airy. Well laid out with good signage to direct you where you need to go.
A special mention for Milly who was exceptionally helpful and polite. I’ll be visiting on a regular basis.
February 21, 2026
Unprompted review
Reply from GO Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Still havnt received the discount card…
Still havnt received the discount card I ve paid for
February 13, 2026
Reply from GO Outdoors - Northampton
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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