GO Outdoors - Nottingham Reviews 

2,733
TrustScore 4.5 out of 5

4.7

8-10 Mansfield Road, Daybroo, NG5 6BP Nottingham, GB


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Rated 5 out of 5 stars

I was today to by for my sun stuff for DofE, and with no camping experience I was very struggle to decide what need, but I meet Hannah, Maria and Sofia where helping, and spend a lot of time with me a... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of walking shoes from the Nottingham store today. Faced with a large display of varying makes and prices, I was very grateful to have Nicole guide me quickly to a manageable choice.... See more

Company replied

Rated 5 out of 5 stars

We are new to camping and recently started visiting go outdoors in Nottingham on a regular basis The staff there are all so helpful and nothing is to much trouble for them Since we started visiti... See more

Company replied

Rated 5 out of 5 stars

Nicole was patient professional and very knowledgeable. I received a 5 star service in my purchase of hiking boots for my Iceland trip. She really went the extra mile. Never had such an amazing custom... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Nottingham

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 8-10 Mansfield Road, Daybroo, NG5 6BP, Nottingham, United Kingdom

  • 01156 977365

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,733)

35,238 reviews in the last 12 months

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Rated 1 out of 5 stars

I am absolutely appalled by the way the…

I am absolutely appalled by the way the staff are being treated in Daybrook Arnold Nottingham store it’s probably the hottest day of the year with RED warning to life on the weather and the staff are working in half working air conditioning units that blow nothing but hot air and yet they are still working with a big smile and ready to help attitude it is disgusting that go outdoors are allowing staff to work in such terrible conditions in what I call a green house. It’s far to hot for me to even shop in there never mind work a whole 8 hour shift. That being said elena and Francis were amazing and did such a great job in helping me and my mum shop for our trip to the peaks but go outdoors needs to do better and treat there amazing staff to a gift or incentive especially given they are working in a horrendous muggy Green house build ing this surely is against health and safety regulations.

June 24, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

All feedback is appreciated and we are sorry to hear that you feel this way.

We take the wellbeing of our colleagues very seriously, and it’s concerning to hear your comments regarding the conditions in store, particularly during extreme weather. Please be assured this will be escalated to the relevant team to be reviewed as a priority.

That said, we are pleased to hear that Elena and Francis provided such excellent service and supported you and your mum so well, we’ll make sure your kind feedback is passed on to them.

Thank you for bringing this to our attention.

Kind regards
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Great security for non shoplifters

Got followed around the store like I was going to pinch something.myself and my daughter were going to buy a tent and was looking at other things we needed but after this we shopped elsewhere

June 18, 2026
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

We are sorry to hear about you experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide. We understand how upsetting and uncomfortable this must have felt for both you and your daughter.

This will be shared with the store management team to be looked into further

We have reached out to you via email to request further information.

Kind regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in for my mother’s walking boots…

Went in for my mother’s walking boots met a brilliant lady Maria she managed to find a lovely set of boots after trying 10 different boots Thank you very much

June 18, 2026
Unprompted review
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Reply from GO Outdoors - Nottingham

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Seeing the tent we wanted IRL was great!

In a world of bad and co fusing online AI representations of camping gear, we really appreciated the setup at the Nottingham store. Seeing the product in person is what sells it. Obviously this requires renting a big unit, but it worked for us and I think that's your usp.

June 2, 2026
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Our experience was excellent due largely to the service. We were assisted by Nicole on footwear who ended up escorting us around the entire shop until all our needs were met. She was very friendly and knowledgeable and definitely needs a raise. Maybe turn the heating down in the shop though!

June 13, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to go outdoors today,they was very…

Went to go outdoors today,they was very good very helpfull Dan on camping help me around the shop giveing me good advise and Elias on till was also very good quick no waiting around and gave me some good advise on the equipmet i brought 10 out 10 for both of them thank you

June 13, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Evie and Rowan go the extra mile

We visited the Nottingham store today to get some things for my daughter’s forthcoming DofE. The service was really great. I’d like to callout Evie for helping with walking boots. Really friendly approach and gave good advice. I’d also callout Rowan who helped with a rucksack. Again super-friendly, gave good advice and recommendation. Well done both of you Go Outdoors are lucky to have employees like you.

June 13, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store

Great store, super helpful and friendly staff, great products and prices.

June 1, 2026
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Roman did a super job in finding us…

Roman did a super job in finding us ideal walking shoes, even after several trying ons and some more than once she was still happy to help &lovely mannered, perfect customer service.

June 7, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good range, helpful staff

Went in today for some new walking trousers, found what I needed from a good range of choice, in fact ended up buying 2 pairs. Very helpful service at the till from Francis.

June 7, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

go outdoors Nottingham

Francis in go outdoors Nottingham was very helpful and friendly! Good experience and good prices! Cheers, happy camper ⛺

June 7, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in to get stuff for DofE the staff…

Came in to get stuff for DofE the staff (Francis) was amazing, helped us when one of the shirts was scuffed and got us a discount. Nice lad and good staff

June 7, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and range of…

Great customer service and range of products.

May 19, 2026
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All staff exceptionally helpful

All staff exceptionally helpful. Great experience and product Weber bbq. Price matched for me. Highly recommended. Will be back 👍👍👍

June 2, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant Customer Service! 🙌🏻

The man who assisted me and my friend to buy walking boots at your branch in Daybrook, Nottingham was fantastic - helpful, patient and so friendly- it took us a while to try on so many boots and he was brilliant- we both got exactly what we wanted so thank you. Just sorry I didn’t get his name but he worked in the boot & shoe department, so hopefully this feedback will get back to him!!

May 26, 2026
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fab service, great prices

Popped in today to see if I could find a comfortable camping chair that wouldn't exacerbate my back condition. I asked a member of staff (Elias) if they had a chair that would recline but also raised my feet. He took me straight to have a look at a Berghaus Freeform chair and footstool. Having tried them they were perfect so Elias took to where they were in their 'travel bags'. I also ended up buying a portable camping fridge and when Elias saw me struggling to carry everything down the stairs he immediately asked if he could help by carrying something to the checkout. Elias remained whilst Frances was professional and courteous on the checkout. Elias then offered to help me take the 3 bulky items to my car which was much appreciated. Thank you Elias, you were knowledgeable, affable and supremely helpful.

June 2, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic 5 star service

Went into store for 2 wetsuits found what we were looking for straight away, took to the checkout and wow what a breath of fresh air Frances was, helpful, happy and full of smiles! Thank you so much 5 stars to store and Frances

May 31, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Helpful and friendly

Needed some advice on some items, was helped by Maria, who took time to find out my budget and what would be useful for my needs, friendly and helpful.

May 29, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Boots

I was helped by Maria to choose some hike boots, she was very helpful and kind and even taught me an amazing way to tie them. 5/5

May 29, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

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