GO Outdoors - Nottingham Reviews 

2,765
•
TrustScore 4.5 out of 5

4.7

8-10 Mansfield Road, Daybroo, NG5 6BP Nottingham, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Good customer service, Assistant helped with heavy item, Purchase in store was more expensive than advertised on the website but chaser lowered the total after being informed. Should have to ask... See more

Company replied

Rated 5 out of 5 stars

Great range of products, really well set out, large shop and easy to navigate. Staff were extremely helpful and friendly. Francis, in particularly, could not have been more helpful. Went out of his wa... See more

Company replied

Rated 5 out of 5 stars

Lee helped us choose a helmet for our nephews and he was brilliant. The one we had picked at first without his assistance would not have fitted correctly or been safe enough. He also had patience w... See more

Company replied

Rated 5 out of 5 stars

We were a family of three shopping today for walking boots lovely young lady helped us to select and get the correct fitting boots . Then we were served at the till by a friendly and polite youn... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Nottingham

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 8-10 Mansfield Road, Daybroo, NG5 6BP, Nottingham, United Kingdom

  • 01156 977365

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,765)

36,823 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Roman did a super job in finding us…

Roman did a super job in finding us ideal walking shoes, even after several trying ons and some more than once she was still happy to help &lovely mannered, perfect customer service.

June 7, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good range, helpful staff

Went in today for some new walking trousers, found what I needed from a good range of choice, in fact ended up buying 2 pairs. Very helpful service at the till from Francis.

June 7, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

go outdoors Nottingham

Francis in go outdoors Nottingham was very helpful and friendly! Good experience and good prices! Cheers, happy camper ⛺

June 7, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in to get stuff for DofE the staff…

Came in to get stuff for DofE the staff (Francis) was amazing, helped us when one of the shirts was scuffed and got us a discount. Nice lad and good staff

June 7, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and range of…

Great customer service and range of products.

May 19, 2026
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All staff exceptionally helpful

All staff exceptionally helpful. Great experience and product Weber bbq. Price matched for me. Highly recommended. Will be back 👍👍👍

June 2, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant Customer Service! 🙌🏻

The man who assisted me and my friend to buy walking boots at your branch in Daybrook, Nottingham was fantastic - helpful, patient and so friendly- it took us a while to try on so many boots and he was brilliant- we both got exactly what we wanted so thank you. Just sorry I didn’t get his name but he worked in the boot & shoe department, so hopefully this feedback will get back to him!!

May 26, 2026
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fab service, great prices

Popped in today to see if I could find a comfortable camping chair that wouldn't exacerbate my back condition. I asked a member of staff (Elias) if they had a chair that would recline but also raised my feet. He took me straight to have a look at a Berghaus Freeform chair and footstool. Having tried them they were perfect so Elias took to where they were in their 'travel bags'. I also ended up buying a portable camping fridge and when Elias saw me struggling to carry everything down the stairs he immediately asked if he could help by carrying something to the checkout. Elias remained whilst Frances was professional and courteous on the checkout. Elias then offered to help me take the 3 bulky items to my car which was much appreciated. Thank you Elias, you were knowledgeable, affable and supremely helpful.

June 2, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic 5 star service

Went into store for 2 wetsuits found what we were looking for straight away, took to the checkout and wow what a breath of fresh air Frances was, helpful, happy and full of smiles! Thank you so much 5 stars to store and Frances

May 31, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Helpful and friendly

Needed some advice on some items, was helped by Maria, who took time to find out my budget and what would be useful for my needs, friendly and helpful.

May 29, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Boots

I was helped by Maria to choose some hike boots, she was very helpful and kind and even taught me an amazing way to tie them. 5/5

May 29, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was attended to politely and…

I was attended to politely and efficiently from entering to leaving the store at daybook and Elema d was very helpful at checkout.as I am diabetic and had to open my cerial bar before scan she was very understanding and polite.

May 28, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff well informed and experienced

I went in not knowing which is the best hiking boots and was served by Maria who explained everything about the shoes and boots which helped me make the decision based on my budget.
There are lots of options to meet every budget and experience.
I felt so relaxed and not under any pressure to make a purchase or was made to go towards a particular brand.
Worth the trip

May 26, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendlyand helpful

Friendly, welcoming staff and extremely helpful. Happy to answer questions and give advice.
Got to mention Francis for his superb customer service skills. Also thank you to man in charge of bikes (sorry can't remember his name) for answering my bike questions.

May 27, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff, good parking facilities on site.

May 27, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super helpful and friendly staff

Super helpful and friendly staff, thank you to Maria who helped us today :)

May 27, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful stats

Served by Francis he was really friendly and respectful, helped us get everything sorted and made the shop a pleasant experience.

May 24, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service from Abby today in the…

Amazing service from Abby today in the shoe department, very attentive.

May 23, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful, answered all of our questions, big thank you to Sophie who went above and beyond.

May 23, 2026
Unprompted review
GO Outdoors - Nottingham logo

Reply from GO Outdoors - Nottingham

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look