I was today to by for my sun stuff for DofE, and with no camping experience I was very struggle to decide what need, but I meet Hannah, Maria and Sofia where helping, and spend a lot of time with me a... See more
Company replied
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I bought a pair of walking shoes from the Nottingham store today. Faced with a large display of varying makes and prices, I was very grateful to have Nicole guide me quickly to a manageable choice.... See more
Company replied
We are new to camping and recently started visiting go outdoors in Nottingham on a regular basis The staff there are all so helpful and nothing is to much trouble for them Since we started visiti... See more
Company replied
Nicole was patient professional and very knowledgeable. I received a 5 star service in my purchase of hiking boots for my Iceland trip. She really went the extra mile. Never had such an amazing custom... See more
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Company details
About GO Outdoors - Nottingham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
8-10 Mansfield Road, Daybroo, NG5 6BP, Nottingham, United Kingdom
- 01156 977365
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful service from Kyme and Marva at…
Helpful service from Kyme and Marva at notts store today , buying Scarpa boots.
March 31, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Was served by Maria
Was served by Maria, she was kind, patient and knowledgeable. Super service - Thankyou
March 30, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Was served by abby in footwear
Was served by abby in footwear. Excellent customer service , very helpful with helping me choose the correct footwear for my trip.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great store
Great store, really helpful staff. Didn't get the name of the guy who helped with my shoes but he gave some great advice and was super helpful.
March 30, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Kyme was helpful.
March 9, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Nottingham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Maria was super helpful giving us…
Maria was super helpful giving us advice around what equipment would be best for our needs. She was polite and friendly and made the experience really positive in store.
March 19, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Prices and updates also that you give…
Prices and updates also that you give extra discount on blue light forces card ect it means a lot to the people concerned .
Many thanks
March 4, 2026
Reply from GO Outdoors - Nottingham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Maria was very helpfull and…
Maria was very helpfull and knowledgable, i'm looking forward to many happy miles in my new boots
March 17, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Maria was very helpful i
Maria was very helpful in selecting the desired footware.
Very pleased with the outcome
March 18, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Maria was extremely helpful
Maria was extremely helpful when my husband was buying walking shoes.
Great products too.
March 9, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Amazing patient Maria
Went to Go Out doors today with my wife & Grandson who has CP. the wonderful Maria assisted greatly with patience & kindness to assist my Grandson with choosing & trying on a pair of walking boots he needed for a school trip.
The store is well stocked, great sale items , lots of variety & very helpful staff. Both Dan & Francis were also very accommodating. Fab store , great staff , amazing choice & affordable prices.
March 16, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Nottingham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Served by Maria for my 8 year old son’s…
Served by Maria for my 8 year old son’s new PE trainers (he likes them sturdy!) She was so helpful and kind and really ensured they fitted him properly. Thank you.
March 9, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
After being let down by an online order…
After being let down by an online order I went to the Nottingham store. Dan & Angela were great, Dan listened, understood and solved my problem in minutes. Excellent service
March 13, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Great customer service today from all staff especially Jez top bloke, Appreciate the help pal👍
March 12, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Served by Maria looking for walking…
Served by Maria looking for walking boots for my adult son who has special needs. She has served us several times in the past also and has an excellent way of talking with my son - she even remembered he'd won a bronze at the special Olympics few years ago. He walked out with a new pair of boots very happy thank you.
March 12, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
New walking shoes …
Well I came into the store to return some walking shoes I had to buy online which were a little small.The staff sorted everything out the refund for the shoes I brought in and the new ones. The staff members I’ve had dealing with have always been first class.
March 4, 2026
Reply from GO Outdoors - Nottingham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great coat poor service
Cost excellent. Still not received my card and despite numerous calls to customer services had to pay another £5 membership to be able to get members discount. Go outdoors replied, “if I want to discuss please get in touch”. How about checking my details and refunding £5 instead of expecting the customer to do all the chasing!
February 19, 2026
Reply from GO Outdoors - Nottingham
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great experience
Liam was very knowledgeable an helped me with all my questions about the differences between all the tents and Lee helped me get all my stuff down to the till very helpful and strong would recommend highly
March 5, 2026
Unprompted review
Reply from GO Outdoors - Nottingham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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