My second visit in three days and was looked after by the ever so helpful Michelle again who very kindly went for so many different pairs of walking shoes for me to try on. I eventually found a pair t... See more
Company replied
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See what reviewers are saying
We visited Go Outdoors in Penrith on Friday 4th September 2026 at 15.21. Wow what a fabulous experience - all staff were so helpful and could not do enough for us. Especially Zara who advised us on Fr... See more
Company replied
We went to penrith store to look at walking shoes, we knew we wanted Merrells. As we were looking a gentleman called Tony, came over and gave us some good advice and was very knowledgeable about the s... See more
Company replied
Nice well laid out shop, seems to concentrate more on the clothing side, which seemed to take up half the shop. I was looking for a small air beam tent and a fisherman type campbed..the tent I eventua... See more
Company replied
Company details
About GO Outdoors - Penrith
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ullswater Road, CA11 7EH, Penrith, United Kingdom
- 01768 800667
4.9
Excellent
4K reviews
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Very helpful
Was served by Michelle who was very helpful and attentive whilst looking for some walking boots.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I went in on Friday night to find…
I went in on Wednesday night to find some walking shoes, not only did I find some walking shoe’s but also penriths go outdoors treasure in a person called Michelle she was so helpful to me I can not express in words. She is such a credit to the company and I hope she gets the recognition from her bosses she deserves. She definitely goes above and beyond to make sure that you have the best experience in a getting what is right for you. Thanks again Michelle keep up the great work. She also felt with me on the Friday morning when I came to collect the shoes
May 22, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I went in to buy a new electric bike…
I went in to buy a new electric bike spoke to Philip who was very knowledgeable he said he will check the bike over and phone me when ready which he did .
On arrival to collect the bike he went through the bike explaining how everything works also assisted with putting the bike in my car. He was amazing and highly recommend a promotion or big pay rise as he was truly wonderful.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Saq Muffin who took alot of time to…
Saq Muffin who took alot of time to help me get the right shoes.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Penrith
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Michelle was very helpful and knowledgeable when I was in the Penrith store trying find my son some new walking boots. Excellent customer service!
May 20, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I have a problem with my left ankle…
I have a problem with my left ankle being week and have sprained it twice I saw a staff member called Michelle who listened and helped me choose the best boot for walking in with my dog and she could not have been more helpfull thank you.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great store
We visited Penrith Go Outdoors on the off chance of finding a new pair of walking shoes for my wife.
A lovely member of staff, Michelle came over to help.
Superb. Helpful, friendly and brimming with enthusiasm and useful advice. My wife commented that one shoe seemed to feel like the heel was a little loose and lifted when she walked, Michelle showed her a way of looping the lace to stop this, great advice.
Thanks Michelle 👍
May 12, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Michelle was very helpful
Michelle was very helpful in giving advice on getting a new pair of walking boots. There was a really good range of discounted boots.
April 17, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Efficient
Efficient, thorough, value for money and friendly service! I will be back. Thank you!
May 16, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Philip the bike mechanic
Philip has been excellent with diagnosing and identifying an issue with my derailleur. Thank you for explaining and helping me with my bike problems. Would highly recommend!
May 15, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Brilliant staff
Philip and Michelle both so helpful and knowledgeable when I was purchasing new walking boots. Very friendly. Made the whole experience very enjoyable, thank you!
May 11, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Customer Service
Great. Fantastic customer service. Michelle guided me every step of the way. Brilliant thanks.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The service by Michelle in the footwear…
The service by Michelle in the footwear section was exemplary. Knowledgeable and very helpful.
May 10, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Michelle was a star
Great shop. Dog friendly staff and excellent service from Michelle to find the right footwear at the right price for my requirements.
Highly recommend.
May 10, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Michelle at the Penrith branch was very…
Michelle at the Penrith branch was very helpful and knowledgeable. Also Muffin was extremely helpful and friendly
May 1, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Wanted to purchase a pair of walking
Wanted to purchase a pair of walking
Boots, approached sales assistant Ben and told him what i was looking for the guy was very friendly helpful patient and knowledgeable. Bought a pair of boots keep up the good work go outdoors and thanks to Ben.
May 7, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Went to Go Outdoors to purchase some…
Went to Go Outdoors to purchase some walking boots. I had left mine at home, over 3 hundred miles away ( on holiday)
Michelle was amazing, went through the different types of walking boots there were. Recommended Go outdoors club where i could save on my purchase.
Excellent service from Michelle she's a credit to your store.
May 5, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I purchased pr crocks and asked about…
I purchased pr crocks and asked about pr Keene boots but didn’t have my size
Member of staff helped advise me very helpful
Michelle
🙌 thank you
Dean collie dog man
May 5, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Was served by Tony at GoOutdoors…
Was served by Tony at GoOutdoors Penrith. I was looking for sandals that you could do easy treks in and got exactly what I wanted. He was very helpful and was able to give me advice on the best size for me.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Buying boots
Buying boots, Michelle was endlessly patient and found the perfect pair for me. Many thanks!
May 5, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
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