GO Outdoors - Penrith Reviews 

Went in today looking for some walking poles, but not really knowing what to look for, however fortunately Michelle was right there to help. She was brilliant, so knowledgeable and helpful, made various suggestions of different poles, didn't just push the expensive ones (like so many other shops do) and I ended up with poles that i am really happy with. Great service, thoroughly recommended.

Bought 2 E bikes
Philip was very helpful and very thorough in his checking of our new bikes

Called in to the Penrith store to look for some walking shoes. I’m in between sizes and often struggle to find shoes that fit comfortably. Tony was brilliant in helping me find a pair that were comfortable and in my price range. He was very knowledgeable, patient, accommodating and put no pressure on me to make a purchase.
Needless to say, I left with the perfect pair that met my needs. It’s worth pointing out that other staff I spoke to during my visit were also very helpful and courteous. A ***

Amazing help from Michelle today, serving several customers at a busy time while making sure we all had excellent advice and different options brought to us quickly, and with expert help. The best service we have received in a very long time. Thank you Michelle!

Took my son's bike in for a service and Philip, the Cytech 3 bike tech did a great job turning a creaking hybrid for a teen into a lovely silent bike he loves even more. Well done Philip.

Highly recommend Go Outdoors Penrith, more specifically Philip, for bike repairs. Great attention to detail and a written appraisal of the issues and their resolutions were provided. Excellent.

We came to Go Outdoors in Penrith to purchase some new walking boots for our daughter, who's feet seem to be growing exponentially! We were kindly served by Michelle who helped us find the right fitting boots and some socks. Michelle was very knowledgeable, kind and patient. Thank you Michelle, you're a star!

Tony and Richard were very knowledgeable and approachable when my niece and I came to replace her walking boots. They were able to give us undivided attention and we left with a great pair of boots.

Thank you to Michelle who was so patient and knowledgeable today helping myself and my partner with some new walking footwear. Thank you for making sure we’re fit ready for our adventures.

I was in the store looking for some winter walking boots for my son. Were served by Michelle who couldn’t have been any more helpful. She took time to explain the benefits of all the boots they offer, and helped us try on multiple sizes of various ones. There was no pressure of a sale, just considered and sensible advice.

Absolutely fab service from Michelle today. Nothing was too much trouble, she was super friendly and took the time to make sure our boots were right for us. Also the product knowledge Michelle has for the footwear is second to none.
It was lovely to meet you Michelle and we definitely felt like we were in good hands from start to finish.

Tony was very helpful with advice and getting different sizes and models for my particular needs.

We came to Go Outdoors ,Penrith this afternoon 23/07/2026 to buy new walking boots.
I was wearing Sherpa Terra boots that I have had for 6+ years and worn out Ryan very kindly served us aware of my well worn boots and I bought a new pair ,perfect.Although other styles etc discussed ,Ryan was aware of my needs and no pressure to replace what I have found a comfortable and appropriate boot for me.
Thank you Ryan.

I received excellent customer service from Ryan in Go Out Doors, Penrith yesterday. He was very knowledgeable and helpful in assisting me in the purchase of a pair of new walking boots. A credit to your business. Great to meet you Ryan. Thank you.

I just wanted to give a big shout out to Tony at GO Outdoors for his excellent customer service.
I went in looking for a pair of walking sandals because I was struggling with blisters. Tony took the time to recommend the right pair for me and even convinced me to wear them with socks—which I never thought I'd do!
Yesterday I completed a 5-hour walk on the Helvellyn range, and they honestly felt like slippers from start to finish. I couldn't be happier with the recommendation.
Thank you, Tony, for your knowledge, patience, and great advice. It's made a huge difference to my walking. Highly recommended!

Served by Michelle on footwear. Very helpful and friendly. A credit to your store.

Michelle was absolutely brilliant helping me buy new walking boots

Helpful, guided me with grace and encouragement and really knew her stuff

I bought a pair of boots for my Daughter 16 years old, there where not cheap so we needed to get it right.
Michelle was the lady who served us.
She was brilliant
Very knowledgeable
She new what she was talking about
I know because I’ve worked in all aspects of the outdoor industry for over 40 years
Highly recommended
Thank you Michelle
We are now in the Dolomites putting the boots to good use.

Took in a bicycle tyre for repar.Philip new his stuff.Friendly and knowlagble.Done in the asked for

Visited the Penrith store 18/07/26 to purchase some wide fit walking boots. I was served by Tony who was extremely helpful, and knowledgeable of the products he was selling. I eventually purchased a very comfortable, wide fit pair or Meindl boots, which Go Outdoors kindly price matched, which I was very grateful for as it was a fair saving. The checkout experience was pleasant and swift. Happy to recommend Go Outdoors Penrith.

Excellent, expert service and advice from Tony in the walking boots dept