GO Outdoors - Penrith Reviews 

3,593
TrustScore 5 out of 5

4.9

Ullswater Road, CA11 7EH Penrith, GB


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Rated 4 out of 5 stars

Nice well laid out shop, seems to concentrate more on the clothing side, which seemed to take up half the shop. I was looking for a small air beam tent and a fisherman type campbed..the tent I eventua... See more

Company replied

Rated 5 out of 5 stars

The assistant, Michelle was very helpful- she knew lots about the products I was interested in (walking boots, socks and boot care products) and provided advice without being too pushy or 'pressure se... See more

Company replied

Rated 5 out of 5 stars

Tony helped us pick out a pair of boots, he made sure that we were happy with the ones we had chosen, told of lots of information about them and how to measure if they would be correct for hiking, he... See more

Rated 5 out of 5 stars

Shopfloor staff were very helpful and prompt. The store did not have the right size for me so staff explained how to order things in. The manager was then really helpful to ensure that the boots I'd... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Penrith

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Ullswater Road, CA11 7EH, Penrith, United Kingdom

  • 01768 800667

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,593)

34,600 reviews in the last 12 months

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Rated 5 out of 5 stars

Loads of fab advice on footwear from…

Loads of fab advice on footwear from Tony. He was very knowledgeable and a great guy!

August 6, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Michelle was a great person

Michelle was a great person , she gives me goods advise.

August 4, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful customer service

Came in to buy walking boots for my daughter. Michelle was amazing, so patient and caring. Great product range and choices. Thank you.

August 3, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Michelle in the footwear…

Thank you Michelle in the footwear department for well informed and friendly assistance.

August 3, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Highly recommend Philip for bike…

Highly recommend Philip for bike repairs. Excellent, quick service, very professional

August 2, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good knowledge and advice

Went in looking at walking shoes. Great chat and helpful advice from Tony - thank you. Bought a pair I'm very happy with and a good price too in your sale.

August 1, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited last Sunday

We visited last Sunday, looking for a new pair of walking boots! We were served by Michelle, she made sure to let us know that she was there for anything we needed, allowed us time to try on the boots and gave some great advice, whilst serving other customers too!

July 26, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Looking for a comfort waterproof…

Looking for a comfort waterproof walking boots. Thank you Michelle for helping and explain to me what was the difference. I found the one that I love.

Thank you.

July 31, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful stores, staff and service

I have sent feedback. The experienca was excellent. I told staff involved in my recent (rather involved) transaction that the Go Outdoors stores are wonderful and the staff and service even moreso.

July 25, 2026
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The sales lady was Michelle

The sales lady, Michelle, was most helpful. I had an idea what I wanted, she got the boots I was interested in. She provide a shoe horn, & offered me similar products I
had not thought of. As I was trying the boots Michelle gave us room, most important, which we bought. Michelle is a excellent representative for the Penrith shop.

July 31, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were served by Michelle

We were served by Michelle, she was very helpful making sure we got the correct walking boots and was very lovely and smiley

July 31, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Easy ordering and returns

Easy to order online, with quick free delivery. And super-easy to return unwanted items to local store.

July 16, 2026
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking poles…

Went in today looking for some walking poles, but not really knowing what to look for, however fortunately Michelle was right there to help. She was brilliant, so knowledgeable and helpful, made various suggestions of different poles, didn't just push the expensive ones (like so many other shops do) and I ended up with poles that i am really happy with. Great service, thoroughly recommended.

July 28, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought 2 E bikes

Bought 2 E bikes
Philip was very helpful and very thorough in his checking of our new bikes

July 26, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing help from Michelle today

Amazing help from Michelle today, serving several customers at a busy time while making sure we all had excellent advice and different options brought to us quickly, and with expert help. The best service we have received in a very long time. Thank you Michelle!

July 27, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Bike Service

Took my son's bike in for a service and Philip, the Cytech 3 bike tech did a great job turning a creaking hybrid for a teen into a lovely silent bike he loves even more. Well done Philip.

Highly recommend Go Outdoors Penrith, more specifically Philip, for bike repairs. Great attention to detail and a written appraisal of the issues and their resolutions were provided. Excellent.

July 21, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors Penrith Michelle

We came to Go Outdoors in Penrith to purchase some new walking boots for our daughter, who's feet seem to be growing exponentially! We were kindly served by Michelle who helped us find the right fitting boots and some socks. Michelle was very knowledgeable, kind and patient. Thank you Michelle, you're a star!

July 26, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great place to buy boots everything time...

Tony and Richard were very knowledgeable and approachable when my niece and I came to replace her walking boots. They were able to give us undivided attention and we left with a great pair of boots.

July 24, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you to Michelle

Thank you to Michelle who was so patient and knowledgeable today helping myself and my partner with some new walking footwear. Thank you for making sure we’re fit ready for our adventures.

July 26, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was in the store looking for some Boots

I was in the store looking for some winter walking boots for my son. Were served by Michelle who couldn’t have been any more helpful. She took time to explain the benefits of all the boots they offer, and helped us try on multiple sizes of various ones. There was no pressure of a sale, just considered and sensible advice.

July 25, 2026
Unprompted review
GO Outdoors - Penrith logo

Reply from GO Outdoors - Penrith

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

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