Nice well laid out shop, seems to concentrate more on the clothing side, which seemed to take up half the shop. I was looking for a small air beam tent and a fisherman type campbed..the tent I eventua... See more
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See what reviewers are saying
I was served by Michelle today at Penrith. I was looking for some new hiking shoes as my old ones are ruined. Michelle was extremely helpful and knowledgeable, probably the best customer service that... See more
Went in looking for a pair of walking shoes and I was struggling to find any good wide fit options. A member of staff, Tony, walked me through various options and was very accommodating and helped me... See more
Company replied
Very good selection and excellent service from Michelle. Helped make sure the boots for my son were the right ones and gave great advice.
Company replied
Company details
About GO Outdoors - Penrith
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ullswater Road, CA11 7EH, Penrith, United Kingdom
- 01768 800667
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A fantastic visit
A fantastic visit! We were served by Michelle who was incredibly helpful with how to make sure the shoes were correct!
September 23, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Went in with my two boys to get them…
Went in with my two boys to get them walking boots and was greeted by a nice lady called Michelle. She couldn’t have been more helpful if she had tried. She got the boys sorted in no time. Much appreciated Michelle thank you
September 23, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Very good selection and excellent…
Very good selection and excellent service from Michelle. Helped make sure the boots for my son were the right ones and gave great advice.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Went to buy walking shoes/boots…
Went to buy walking shoes/boots assistant Tony was very helpful and knowledgeable
.
September 24, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Michelle was very helpful and had very…
Michelle was very helpful and had very good product knowledge. Michelle was also very friendly and polite. We also appreciated that we didn’t feel pressured in any way.
September 22, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
PENRITH - GO OUTDOORS
Charming and patient lass who helped me finally decide on a pair of walking shoes. Excellent customer service
September 22, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
An asset to Go Outdoors
Michelle was extremely helpful and a pleasure to be server by, she gave excellent advice and went above and beyond to ensure I got the best value for my money. A***
September 21, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
New walking boots
Michelle and her colleague with really helpful making sure I got the right boot to suit my size and activity. They gave me plenty of time and were very knowledgable
September 20, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fabulous service from Michelle
Fabulous service from Michelle. She was very knowledgeable about the products. Took time to listen exactly what I was needing. Nothing was too much trouble for her. Thanks.
September 18, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
New boots
I visited the store yesterday looking to replaced my well worn 10plus year old Scarpa boots with a similar quality boot. Tony in the footwear department was extremely helpful and knowledgeable- eventually helping me decide on a new pair of Meindels.
September 18, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great knowledge and help from Michelle…
Great knowledge and help from Michelle on helping me choose the right shoe for me. No pressure on the sale, just wanted to make sure I got the right fit. Excellent!
September 18, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
I bought two pairs of shoes today
I bought two pairs of shoes today, and I am incredibly grateful to Michelle for her help. She provided amazing customer service and made the whole experience wonderful!
September 18, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Came in for some kids wear
Came in for some kids wear, and needed some boots, Tony was sooo helpful. Cinderella found her slipper.
September 17, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Helpful staff despite a busy store.
Michelle was very helpful. I had chosen 3 walking trainers to try, and she helped me helped me determine the pros and cons of each. She was attentive without being pushy and managed to serve another customer at the same time without me feeling neglected. Great service.
September 13, 2026
Unprompted review
Reply from GO Outdoors - Penrith
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service from…
Fantastic customer service from Michelle today 16th September nothing was too much trouble as my husband couldn't decide on what size boot to buy. No pressure for him to make his mind up. Customer service like that is hard to find these days. We will be coming back to your store next month to buy our winter coats.
September 16, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
We were very impressed with our…
We were very impressed with our assistant Michelle who served us today. She was very pleasant & knowledgeable about the walking boots we bought today. Very impressed with the help she gave us.
September 16, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Michelle was really helpful and…
Michelle was really helpful and knowledgeable when helping me choose the right walking boots.
There was no rushing and the sale was relaxed and fun whilst we chatted.
A really polite and caring member of staff who clearly puts her heart and soul into everything she does. Thank you Michelle.
September 13, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I was looking for some walking boots…
I was looking for some walking boots and was served today by Michelle. She was really helpful and gave good advice about how to ensure they fitted correctly and that I had the right boot for the type of walking I do. I tried on lots of different boots. Michelle was really helpful. Ended up buying 2 pairs. Very happy thank you.
September 15, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Item ok but customer service very poor
September 5, 2026
Reply from GO Outdoors - Penrith
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Michelle was so super helpful with boot…
Michelle was so super helpful with boot selection for our son!
September 14, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
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