Nice well laid out shop, seems to concentrate more on the clothing side, which seemed to take up half the shop. I was looking for a small air beam tent and a fisherman type campbed..the tent I eventua... See more
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See what reviewers are saying
I was served by Michelle today at Penrith. I was looking for some new hiking shoes as my old ones are ruined. Michelle was extremely helpful and knowledgeable, probably the best customer service that... See more
Went in looking for a pair of walking shoes and I was struggling to find any good wide fit options. A member of staff, Tony, walked me through various options and was very accommodating and helped me... See more
Company replied
Very good selection and excellent service from Michelle. Helped make sure the boots for my son were the right ones and gave great advice.
Company replied
Company details
About GO Outdoors - Penrith
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ullswater Road, CA11 7EH, Penrith, United Kingdom
- 01768 800667
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Tony was really helpful when I was…
Tony was really helpful when I was buying some new walking boots!
October 10, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Big warehouse store with good stock
Big warehouse store with good stock. Tony who helped us was good company and a valuable member of staff.
October 2, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
First Rate…
Tony is a deeply knowledgeable shoe and boot specialist. I have used him several times over the years and as always today’s visit was excellent.
October 8, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Graeme went out of his way to get the…
Graeme went out of his way to get the two ice axes I wanted delivered from other stores stock. I asked for this in two ther stores where the staff told me it couldn’t be done. Thanks Graeme 😊
October 6, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Spot on chap served me well very…
Spot on chap served me well very helpful I believe Theo sharrat legend
October 4, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service and information…
Excellent service and information provided at Go Outdoors Penrith by Michelle when it was necessary for me to purchase a pair of walking boots. Customer service at it's highest with wide choice of products on offer.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Michelle was very helpful.
October 2, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store
Great store, helped me on my way walking the Pennine Way. Michelle was kind and helpful.
October 2, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A very successful purchase and great service
We were served today by a very attentive lady called ‘Muffin’, a lady with a South African accent and if you receive her service then you will be well attended too.
She knew exactly what was best for our footwear, no rush or pressure. Just her honest knowledge of what was best for us. She knew her stuff!!
We bought a pair of waking boots each and so satisfied.
Thank you ‘Muffin’.
September 28, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Michelle was very friendly and helpful
Michelle was very friendly, knowledgeable and helpful when I was choosing some walking trainers. I didn’t feel pressured to buy and she was incredibly quick when finding other sizes and a variety shoes for me to try on. Really happy with my purchase! Thank you Michelle!
September 28, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Michelle really took the time to let me…
Michelle really took the time to let me try multiple pairs of boots and explained the need to check when got home.
Walking boots are so important to get right and that kind of support and consideration is greatly appreciated
Thank you Michelle
September 27, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service by Tony and saved us afew…
Great service by Tony and saved us afew quid! Top guy and lovely experience. Thank you!
September 26, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
5 stars for Michelle in footwear
Michelle was incredibly helpful when we visited today to purchase some walking boots. She had a lot of knowledge and took her time to help us with different options.
September 27, 2026
Unprompted review
Reply from GO Outdoors - Penrith
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Michelle working on the shoe department…
Michelle working on the shoe department gave fantastic customer service, very knowledgeable about the product she is selling and also had some great tips on looking after your shoes. She was very busy but managed perfectly to ensure everyone was seen
September 26, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Michelle was very kinda helpful
Michelle was very kinda helpful! She had great knowledge of what I needed which I am very grateful for
September 25, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service
The lady who served me, Michelle, could not have been more helpful, a rare thing these. After several trips backwards and forwards I finally got the right size, two sizes up from what I normally take. Very pleased with the walking shoes I purchased.
September 18, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
A fantastic visit
A fantastic visit! We were served by Michelle who was incredibly helpful with how to make sure the shoes were correct!
September 23, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Went in with my two boys to get them…
Went in with my two boys to get them walking boots and was greeted by a nice lady called Michelle. She couldn’t have been more helpful if she had tried. She got the boys sorted in no time. Much appreciated Michelle thank you
September 23, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Very good selection and excellent…
Very good selection and excellent service from Michelle. Helped make sure the boots for my son were the right ones and gave great advice.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Went to buy walking shoes/boots…
Went to buy walking shoes/boots assistant Tony was very helpful and knowledgeable
.
September 24, 2026
Unprompted review
Reply from GO Outdoors - Penrith
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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