GO Outdoors - Poole Reviews 

2,850
TrustScore 5 out of 5

4.8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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Rated 5 out of 5 stars

I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... See more

Company replied

Rated 5 out of 5 stars

Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots th... See more

Company replied

Rated 4 out of 5 stars

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Poole

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, United Kingdom

  • 01202 013610

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,850)

35,134 reviews in the last 12 months

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Rated 5 out of 5 stars

I went into the store and was served…

I went into the store and was served for a pair of shoes by Jake. He was very understanding of what i wanted and needed out of a shoe. I left with his excellent recommendation. The till staff are very polite and efficient too. Great store!

April 23, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jake was super friendly and helpful and…

Jake was super friendly and helpful and made sure we got everything we needed for our upcoming trip

April 25, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had a great service by Harry and…

We had a great service by Harry and Quinn.
Excellent service
Definitely we will come back soon
Thank you Harry and Quinn

April 26, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Special thanks to Quinn!

Friendly helpful staff. Would like to give a special mention to Quinn who went above and beyond and took the time to mend our tent pole… extremely grateful, thank you.

April 26, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, everyone is always so helpful and I always leave with what I need. Xavies and Dave helped me out with getting ready for a weeks fishing at a lake. My go too shop now for fishing and camping gear. Cheers guys

April 25, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Xavier and Haleema today.

Served by Xavier and Haleema today.
It was a very enjoyable experience probably best described as having a personal shopper. I bought footwear from Merrell, Peter Storm and a Berghaus jacket.

I do think it is time the nonsense £5 membership card was scrapped though.

April 23, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

A good visit with excellent service…

A good visit with excellent service from Haleema. I was wanting walking shoes/boots for an upcoming event. It was very disappointing to find a number of shoes on display were not in stock in my size (9) which sounded quite common from overhearing other conversations. Haleema did find some suitable shoes eventually and made sure they were fitted correctly. Other staff were very helpful and pleasant and would recommend the shop as we use it quite often. We’re quite local, so suggest phoning to check stock if you’re travelling distance.

April 22, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thank you for leaving us a 4 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpfull Staff

Friendly and helpfull Staff, good prices.

April 14, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andy A was really patient and…

Andy A was really patient and knowledgeable in helping me choose walking gear. Thanks so much!

April 23, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Happy helpful friendly staff.

Everyone was Very helpful in the tent shopping department especially when we couldn't find what we wanted QUINN managed to find an alternative, solution and help us out. At the tills KIM was very kind and pleasant to deal with and made sure we got everything that we needed. I will definitely be back for more bits though!

April 23, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

How refreshing to visit a 'large store'…

How refreshing to visit a 'large store' and be treated so well. The staff at Go Outdoors (Rebecca and Ben) couldn't have been any more polite, knowledgeable and courteous.

April 21, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

I had to return to Go Outdoors as I'd lost my receipt. The staff were extremely helpful, and even though they were clearly busy they took the time to search through the previous day's transactions to locate my receipt. A special mention to Viktor on the till, who, whilst under pressure with a long line forming, remained courteous and professional and kept a smile on his face. A credit to the company.

April 18, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely lady ,very helpful ,thank you

April 18, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Peter at Poole store was really helpful…

Peter at Poole store was really helpful and informative when I was shopping for walking shoes.

April 17, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Greatly supportive and friendly

Haleema helped me with trying on and choosing a suitable pair of walking boots. She was very informative and gave good recommendations, all the while battling it out with hayfever. 😂 Very happy and appreciative of the support

April 16, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent attentive service

Excellent attentive service from both Haleema and Rob. Very helpful and friendly. Thank you.

April 11, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Taleema helped me find a pair of…

Taleema helped me find a pair of walking boots. She was very helpful. I was there so long her colleague took over when Taleema went to lunch and he was very helpful too.

April 15, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andy A was great

Andy A was great - very helpful

April 11, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I've been buying car roof bars and…

I've been buying car roof bars and stuff was very helpful and friendly and having member card makes price reasonable.

March 28, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

We purchased the membership card & went…

We purchased the membership card & went to the Poole store only to find there was no stock of the Thetford toilet we wanted, although there had been the week before. We had to pay £1.50 to park to visit the store on 2 occasions.
Now we are going to buy it online elsewhere unfortunately, as we don’t want to have to drive for 30 minutes & pay fuel & parking again as staff could not tell us when more stock would be in store.

April 3, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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