I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... See more
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I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... See more
Company replied
From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... See more
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Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots th... See more
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I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... See more
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Written by the company

Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, United Kingdom
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I went into the store and was served for a pair of shoes by Jake. He was very understanding of what i wanted and needed out of a shoe. I left with his excellent recommendation. The till staff are very polite and efficient too. Great store!

Reply from GO Outdoors - Poole
Jake was super friendly and helpful and made sure we got everything we needed for our upcoming trip

Reply from GO Outdoors - Poole
We had a great service by Harry and Quinn.
Excellent service
Definitely we will come back soon
Thank you Harry and Quinn

Reply from GO Outdoors - Poole
Friendly helpful staff. Would like to give a special mention to Quinn who went above and beyond and took the time to mend our tent pole… extremely grateful, thank you.

Reply from GO Outdoors - Poole
Fantastic service, everyone is always so helpful and I always leave with what I need. Xavies and Dave helped me out with getting ready for a weeks fishing at a lake. My go too shop now for fishing and camping gear. Cheers guys

Reply from GO Outdoors - Poole
Served by Xavier and Haleema today.
It was a very enjoyable experience probably best described as having a personal shopper. I bought footwear from Merrell, Peter Storm and a Berghaus jacket.
I do think it is time the nonsense £5 membership card was scrapped though.

Reply from GO Outdoors - Poole
A good visit with excellent service from Haleema. I was wanting walking shoes/boots for an upcoming event. It was very disappointing to find a number of shoes on display were not in stock in my size (9) which sounded quite common from overhearing other conversations. Haleema did find some suitable shoes eventually and made sure they were fitted correctly. Other staff were very helpful and pleasant and would recommend the shop as we use it quite often. We’re quite local, so suggest phoning to check stock if you’re travelling distance.

Reply from GO Outdoors - Poole

Reply from GO Outdoors - Poole
Andy A was really patient and knowledgeable in helping me choose walking gear. Thanks so much!

Reply from GO Outdoors - Poole
Everyone was Very helpful in the tent shopping department especially when we couldn't find what we wanted QUINN managed to find an alternative, solution and help us out. At the tills KIM was very kind and pleasant to deal with and made sure we got everything that we needed. I will definitely be back for more bits though!

Reply from GO Outdoors - Poole
How refreshing to visit a 'large store' and be treated so well. The staff at Go Outdoors (Rebecca and Ben) couldn't have been any more polite, knowledgeable and courteous.

Reply from GO Outdoors - Poole
I had to return to Go Outdoors as I'd lost my receipt. The staff were extremely helpful, and even though they were clearly busy they took the time to search through the previous day's transactions to locate my receipt. A special mention to Viktor on the till, who, whilst under pressure with a long line forming, remained courteous and professional and kept a smile on his face. A credit to the company.

Reply from GO Outdoors - Poole
Peter at Poole store was really helpful and informative when I was shopping for walking shoes.

Reply from GO Outdoors - Poole
Haleema helped me with trying on and choosing a suitable pair of walking boots. She was very informative and gave good recommendations, all the while battling it out with hayfever. 😂 Very happy and appreciative of the support

Reply from GO Outdoors - Poole
Excellent attentive service from both Haleema and Rob. Very helpful and friendly. Thank you.

Reply from GO Outdoors - Poole
Taleema helped me find a pair of walking boots. She was very helpful. I was there so long her colleague took over when Taleema went to lunch and he was very helpful too.

Reply from GO Outdoors - Poole

Reply from GO Outdoors - Poole
I've been buying car roof bars and stuff was very helpful and friendly and having member card makes price reasonable.

Reply from GO Outdoors - Poole
We purchased the membership card & went to the Poole store only to find there was no stock of the Thetford toilet we wanted, although there had been the week before. We had to pay £1.50 to park to visit the store on 2 occasions.
Now we are going to buy it online elsewhere unfortunately, as we don’t want to have to drive for 30 minutes & pay fuel & parking again as staff could not tell us when more stock would be in store.

Reply from GO Outdoors - Poole
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