GO Outdoors - Porthmadog (Express) Reviews 

546
TrustScore 5 out of 5

4.8

Penamser Road, LL49 9NY Porthmadog, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I come here whenever I need walking or outdoor bits & bobs. It has great parking & the feel of an independent store. The staff are all extremely friendly, helpful & knowledgeable. Prices are competi... See more

Company replied

Rated 3 out of 5 stars

I have used this shop on a number of occasions and I have always been very satisfied with the service. Today I had the pleasure of being helped by three members of staff. The first was just fine, the... See more

Company replied

Rated 5 out of 5 stars

Popped into store today after old walking boots leaked in mid hike so had very wet feet. Phil came over after picking 3 different boots and gave his opinions on each boot to a high standard. After... See more

Company replied

Rated 5 out of 5 stars

Went to buy a coat and couldn’t see the right size. There was an extremely helpful and friendly sales assistant who went and found the item required. Thank you. Very much appreciated. Excellent cus... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Porthmadog (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Penamser Road, LL49 9NY, Porthmadog, United Kingdom

  • 01766 800081

4.8

Excellent

TrustScore 5 out of 5

546 reviews

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4.8

All reviews

(546)

35,893 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly knowledgeable staff

Friendly knowledgeable staff. Clean shop.

June 6, 2026
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was an absolute legend

Tyler was an absolute legend. Helped me out no-end to find everything I needed for my upcoming hiking adventure. Thanks so much.

June 18, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had to visit the store whilst on…

I had to visit the store whilst on holiday as my walking boots sprung a leak!
I was helped by Tyler who listened to what I needed and suggested a great lightweight and waterproof boot that was in my price range.
I managed my walk up Snowdon the next day with ease.
A great little shop with a good choice of everything and you can take your dog in with you 😊

June 12, 2026
Unprompted review
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Reply from GO Outdoors - Porthmadog (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was so helpful and friendly and…

Tyler was so helpful and friendly and made sure we had everything that we could possibly need. Great asset to the team!

June 13, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in to store to see if it was…wind break fault

Went in to store to see if it was possible to exchange a faulty wind break which we had purchased at the Wigan branch 2 weeks prior to coming on holiday one of the steel tips had come off the end of the pole James was magnificent dealt with it straight away and exchanged it under warranty nothing was to problematic and was dealt with professionally and also thanks to Tyler who processed the paperwork thanks again

June 6, 2026
Unprompted review
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Reply from GO Outdoors - Porthmadog (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great products

Great products, they had exactly what I wanted. Outstanding service especially from Tyler.
Keep up the good work.

June 2, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Dewi was very helpful in sorting out our membership as it had lapsed and our address had changed.

June 2, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got a new fleece and camping table at a…

Got a new fleece and camping table at a very good price. Tyler was very helpful when serving us!

May 30, 2026
Unprompted review
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Reply from GO Outdoors - Porthmadog (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was brilliant

Tyler was brilliant, sorted out our quiet and found us the product we were looking for. Had many a pleasent experiance at the Porthmaddog go outdoors. Thanks Tyler

May 28, 2026
Unprompted review
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Reply from GO Outdoors - Porthmadog (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler top customer service

Tyler was extremely helpful in dealing with my club card which hadn't registered correctly
Great service
Thanks Tyler

May 28, 2026
Unprompted review
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Reply from GO Outdoors - Porthmadog (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding help from Phil the manager…

Outstanding help from Phil the manager today. He not only showed a wealth of knowledge regarding the camping stove accessories, he went above and beyond to show us how everything fitted together so that we bought the correct item. Unfortunately, we are not from this area, or we’d 100% be back.

May 24, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Boots at Porthmadog.Just been served and advised on…

Just been served and advised on replacement walking boots at the Porthmadog store.
I was served by Phil , the shop manager who gave great advice regarding my new boots.
Certainly a credit to the Go Outdoors brand.
Outstanding customer service.

May 23, 2026
Unprompted review
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Reply from GO Outdoors - Porthmadog (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A really like this shop

I really like this shop. The staff are always friendly, helpful and knowledgeable.

May 22, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was really helpful and was the…

Tyler was really helpful and was the same with every customer I saw
Disappointed in choice in the women's section, colours were drab so bought a small jumper in men's as much better choice of colours and styles

May 18, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was brilliant

Tyler was brilliant. When choosing a new pair of walking shoes you need some help and that's what Tyler provided. His knowledge of walking shoe construction and fitting is impressive. He gave us his time freely and we were under no pressure at all. Seriously good service. Thanks.

May 18, 2026
Unprompted review
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Reply from GO Outdoors - Porthmadog (Express)

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was really helpful

Tyler was really helpful sorting out our click and collect order. He was chatty, friendly and really kind and made our experience even better, made conversation and had a laugh! Asset to the store!

May 18, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tyler was excellent, very helpful.

Hi, I found the piece of paper I had lost . The very helpful sales person in my previous review was Tyler. At the Portmadog store. He was excellent

May 14, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Ryan (I think

Excellent service from Ryan (I think, I lost the piece of paper I wrote his name on) I wanted some new gear for an upcoming camping trip. He gave great advice, recommendations and wasn't at all pushy. He knew his stuff and it was a very pleasurable shopping experience, quite rare in today's shops. I will return. Thank you.

May 14, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly Team

Went in for a pair of new walking shoes, was helped by Tyler, helped me find the right size and offered up some good information.

Met by Phil at the till who helped us set up a Go outdoors card with no fuss, great quick service.

Both friendly, knowledgeable people
Thank you.

May 12, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpfull staff as always

Friendly and helpfull staff as always, had a good conversation and a laugh especially with the manager and Ethan on our last visit.

May 2, 2026
Unprompted review
GO Outdoors - Porthmadog (Express) logo

Reply from GO Outdoors - Porthmadog (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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